Loan Administrator

About the role

Figure is a fintech company transforming capital markets through blockchain technology. We've developed products like home equity loans and yield-bearing stablecoins that are reshaping consumer finance and capital markets. Our team of 170+ partners has originated over $17 billion in home equity loans, making us the largest non-bank provider of home equity financing in the U.S.

Responsibilities

• Partner with customer operations and processing to ensure a smooth post close mortgage process
• Provide exceptional customer service to both internal and external customers
• Work independently to prioritize work based on investor delivery expiration and closing dates
• Handle tasks such as printing, signing, notarizing, and recording relevant documents
• Process paper Assignments of Mortgage (AOMs) related to loan sales and securitizations
• Manage the Power of Attorney (POA) and AOM process for Private Label Partners until 100% of volume is on DART
• Oversee the onboarding and offboarding of DART loans via AOMs, ensuring timely and accurate processing
• Process documents for closing appointments as necessary
• Handle curative efforts such as Scrivener's Affidavits and other document corrections, ensuring all documentation is accurate and compliant
• Monitor the recording stage audit and ensure accountability for all security instruments (SIs), working with vendors to resolve outstanding liens and secure recorded SIs
• Conduct prepurchase review of piggyback loan documents, including loan applications, estimates, disclosures, AUS, Credit Reports, and deeds of trust, ensuring proper execution and compliance
• Perform additional duties as assigned to support the team and company operations

Qualifications

• 1+ year of administrative and/or customer-facing experience
• Ability to work and thrive in a fast-paced, startup environment with little direction and meet tight deadlines
• Proven ability to provide professional and concise communications with cross-functional teams and resolve any issues, including suspense conditions, within response deadlines
• Exceptional customer service skills to work with external customers
• Organizational skills and drive to look for process improvements and ways to digitize and automate processes
• Experience in residential mortgage lending with Post-Closing experience
• In-depth knowledge of HELOC loans, FNMA, FHLMC, and private investor products
• Thorough understanding of Federal and State regulations, including but not limited to HELOC and Conventional guidelines, RESPA, TILA, HOEPA, and QM
• Knowledge of State and County recording requirements and needs