Services Technical Specialist

Position Summary

Installs, services, and repairs the entire range of SSI products including engineered package systems, pneumatic and electronic controls and instrumentation, mechanical pumps, traps, and ancillaries. The role should be able to perform services in all Spirax Sarco portfolio, but will have main focus on Controls & Instrumentation.

Essential Job Functions

• Represent the company in the field on projects involving commissioning, startup, warranty repair, troubleshooting and installation of Spirax-Sarco portfolio of products.
• Provide detailed reports detailing work activities.
• Interact with customers and internal personnel to include customer service, engineering, project management and sales in the execution of service projects.
• Responsibilities include travel preparation, gathering of tools and other resources, trap testing, hands on product work (field repair), generation of sketches and/or engineering calculations, problem solving, and report generation.
• Attends training as required for safety and/or industry knowledge.
• Identify improvements to processes and products and communicate back to Spirax-Sarco.

Other Job Functions

• Support the execution of Steam Trap Surveys when necessary.
• Follow the Scheduler’s guidance for planned field activities.
• Work together with the Scheduler to improve efficiency in field operations.
• Service mechanical pumps, steam traps, and related ancillaries when necessary.
• Work on engineered package systems, pneumatic and electronic controls, and instrumentation.
• Cookordinate activities to ensure effective use of time and field resources.
• Contribute to reliable, efficient, and safe delivery of all field service activities.
• Manage time effectively to provide needed reporting and documentation from assigned service activities.
• Prioritize and actively seek resolution to scheduling conflicts and backlog consumption.
• Communicate effectively with appropriate personnel needs that arise due to loading and backlog profile.
• Actively communicate with sales when opportunities arise that could lead to additional sales activity.

Job Specifications

• Education: High School Diploma/GED required; Vocational or technical degree preferred.
• Experience: 1-3 years of relevant experience.
• Specialized Skills: Must possess and be able to maintain a valid driver’s license with ability to operate a motor vehicle. Above average knowledge in MS Office softwares (especially MS Word and MS Excel). Above average knowledge of steam and fluid systems; above average knowledge, controls, or instrumentation products. Able to communicate effectively in both written and verbal form. Demonstrates reliability and resilience in frequent-travel roles.
• Certifications: None required.

Working Conditions

• Field Work
• Percent Travel: >70%
• Sitting: 25%
• Standing/Walking: 75%
• Lifting: >25 lbs.

About Us

Steam Thermal Solutions is one of four businesses within Spirax Group, with global coverage across 67 operating units. These OpCos are organized into four Divisions: EMEA, APAC, Americas, and Gestra. We acquired Gestra five years ago and since then have operated it as its own business, and as such, we operate two brands, Spirax Sarco and Gestra. We are dedicated to generating balanced value for all our partners through the development of technologies that enhance efficiency, safety, and balance. Our technologies are vital in supporting critical industrial processes and equipment in diverse industries such as Food & Beverage, Pharmaceutical & Biotechnology, Power Generation, Semiconductors, and Healthcare. With a presence in 165 countries, we deliver solutions that underpin the production of a wide range of everyday items, from baked beans to mobile phones! Our company values diversity and is an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.