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Jobs · OTHR · California

Services Support Assistant II

City of Santa Fe Springs · Susanville, CA · 1 wk ago
OTHRFull-time

About the role

The Services Support Assistant I and II operates a variety of department automated systems, equipment, or specialized software programs (such as MEDS, C-IV, CWS/CMS, CMIPS, etc.); performs data management responsibilities for program support functions; performs a variety of specialized clerical duties in support of professional and technical casework staff; and performs related work as required.

Responsibilities

  • Performs data entry transactions for case management, aid authorization, imaging, and/or statistical data maintenance
  • Operates a variety of operating systems, software, or related equipment for which routines and procedures are well defined and there is limited requirement for interpretation and adaptation of instructions to support a department's programs, services, and administrative functions
  • Maintains files and generates routine reports and documents using system resources
  • Reviews and reconciles system information (MEDS, C-IV, CWS/CMS, CMIPS, or other automated systems); assesses and updates records; may take other corrective action as authorized
  • Researches procedures, regulations, and/or technical materials as necessary
  • Uses manuals, utilization guides, and All County Letters (ACL); System Change Requests (SCR), etc. to review upcoming changes to regulations, programs and systems to keep knowledge current
  • Troubleshoots problems with individual records, cases or participants by applying rules and regulations; provides information to and interacts with case workers to correct issues or coordinates with the help desk to solve problems
  • Collaborates with department supervisors and management in producing and maintaining files, information systems, and composing and creating reports
  • Gathers data, conducts surveys, prepares reports, and develops training materials for system users
  • Creates spreadsheets, report formats, forms, and record maintenance systems
  • Responds to a variety of public, staff, and management inquiries, providing the requisite information, or referring the requests to supervisory and staff as appropriate
  • Attends meetings and represents the department at meetings with other departments and agencies for information sharing, system improvements and implementation of changes
  • Affords assistance in special projects designated by the department management

Requirements

Positions in this class are flexibly staffed and are normally filled by advancement from the lower level of Services Support Assistants I, or if filled from the outside, require prior related experience.

Qualifications

  • One (1) year of full-time experience performing duties of a Services Support Assistant I
  • Two (2) years of full-time experience performing financial or statistical recordkeeping
  • Two (2) years of full-time experience producing a variety of work products using a statewide automated system or software applications
  • Thirty (30) college semester units or forty-five (45) quarter units from an accredited college or university
  • One (1) year of full-time experience performing financial or statistical recordkeeping
  • One (1) year of full-time experience producing a variety of work products using a statewide automated system or software applications

Skills

Knowledge of Personal computer operating systems, software applications (MS Office, etc.) and related equipment

Statewide operating systems (C-IV, MEDS, CWS/CMS, CIMPS, etc.)

Department programs, functions and objectives

Legislation, rules, regulations, policies and procedures related to multiple public assistance programs and related case administration techniques

Work methods and techniques used by program staff

Methods and techniques used in researching, proofing, evaluating, gathering, organizing, and arranging data

Report writing and proper format and style

Effective methods of training and presentations skills

Record keeping and time-management practices and procedures

Modern office practices and procedures

Correct English usage, spelling, grammar, and punctuation

Basic arithmetic

Benefits

Note: The level and scope of the knowledge and skills listed below are related to job duties as distinguished between the two levels in the Definition section.

Pay

Note: The pay scale for this position is not specified in the job posting.

Schedule

Note: The schedule for this position is not specified in the job posting.

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