Services Solutions Advocate

Responsibilities

• Generate and influence professional services pipeline by identifying customer needs, shaping services opportunities, and creating demand throughout the sales cycle
• Lead consultative discovery to understand customer priorities, business objectives, and organizational challenges
• Lead the services sales cycle from discovery through commercial recommendations, and facilitating the handover to delivery upon deal close
• Shape customer-specific services engagements by aligning business objectives with the most appropriate services approach and engagement model
• Develop account-level services strategies in partnership with Atlassian Sales to identify expansion opportunities and maximize customer value
• Bring together cross-functional stakeholders across Atlassian Sales, Professional Services, Customer Success, and the Atlassian Partner Ecosystem to shape the services engagement that best supports customer outcomes
• Influence complex enterprise opportunities by balancing customer outcomes, commercial priorities, and delivery expectations
• Own a professional services sales target by delivering services bookings, pipeline growth, forecast accuracy, and opportunity management

Qualifications

• Experience 5+ years of experience in professional services sales, enterprise solution sales, or consultative enterprise software sales
• Demonstrated success meeting or exceeding sales targets and closing complex, consultative opportunities
• Experience generating pipeline, developing account-level opportunity strategies, and maintaining accurate forecasts
• Experience leading discovery and engaging business, technical, and executive stakeholders
• Proven ability to influence cross-functional teams and navigate complex enterprise sales cycles
• Experience with the Atlassian ecosystem or enterprise software solutions
• Understanding of Atlassian products, including Jira and Confluence, with familiarity across Enterprise Agility, ITSM, DevOps, and Cloud transformation
• Experience selling professional services or other outcome-based services within enterprise software organizations
• Strong discovery, consultative selling, negotiation, and commercial acumen
• Ability to translate business objectives into customer specific services recommendations
• Excellent executive communication, relationship management, and cross-functional collaboration skills
• Ability to influence without authority across customer, sales, and cross-functional stakeholders