Services Sales Manager, Professional Services

About the role

The Services Sales Manager (SSM) is a dynamic sales professional, passionate about technology evangelism and developing custom services solutions to drive business growth. This role owns sizing the service component of a Cloudflare opportunity. The SSM takes the technical solution and the customer requirements to deliver a Professional Services commercial proposition presenting customers with a clear line of sight from the solution to measurable business value, and giving sales teams the technical credibility to close.

A core objective of the SSM is to grow the Cloudflare professional services business. This involves direct engagement with customers to define the specific service requirements needed to maximize the value of their technology investment and achieve their desired technical and business outcomes. The SSM works in a fast-paced environment and is instrumental in enabling Cloudflare customers to securely achieve their goals. This is accomplished by creating and proposing a comprehensive services wrapper tailored to meet each customer's unique needs.

The SSM maintains close working relationships across the organisation, partnering directly with the Account Teams, Specialist Sales, as well as establishing strong connections with Delivery teams, Global Delivery Practices, and other subject matter experts within Cloudflare Professional Services. The successful candidate will recommend the appropriate blend of Cloudflare services to assist customers in planning and executing large-scale transformations, ensuring they leverage maximum value from the portfolio.

Available locations: Austin, TX; San Francisco, CA

Responsibilities

• Collaborate with Services Sales to clearly define Cloudflare's differentiated approach to Go-to-Market (GTM) services.
• Showcase our delivery capabilities, IP, and expertise through compelling success stories that demonstrate how we solve customer needs.
• Gather, understand and define customer specific requirements and expectations for value based outcomes in workshop based scenarios.
• Collaborate with Services Sales, Delivery and Global Practices to construct solution proposals and Statements of Work to satisfy customer specific scope requirements and outcome based services.
• Collaborate with Services Sales to drive business growth for Cloudflare Services in your aligned territory.

Requirements

• 5+ years of proven experience in technical consulting, pre-sales, or service delivery within an IT or Cybersecurity services organization.
• Self–motivated and detail–oriented.
• Strong written, verbal and presentation skills.
• Demonstrated experience in discovery/scope definition workshops with cross–functional internal and customer resources to prepare current state/future state roadmaps and services proposals.
• Experience of working across multiple regions.
• Cybersecurity experience preferred.
• Experience and familiarity with using SFDC or similar CRM tools.
• Cloudflare Platform experience will be an extra asset.

Pay

Compensation may be adjusted depending on work location. For San Francisco or Bay Area based hires: estimated annual salary of $163,000 – $224,000 (base/variable). This role is eligible to earn incentive compensation under Cloudflare's Sales Compensation Plan; the estimated annual salary range includes the on-target incentive compensation that may be attained in this role under the Sales Compensation Plan. This role is also eligible to participate in Cloudflare's equity plan.

Schedule

Working hours are Monday to Friday, 9:00 a.m. to 6:00 p.m. Occasional weekend support may be required for specific customer changes outside their business hours. Travel is expected at approximately 30%.

Benefits

Cloudflare offers a complete package of benefits and programs to support you and your family. Benefits may vary for employees based outside the U.S.

Health & Welfare Benefits

• Medical/Rx Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Commuter Spending Accounts
• Fertility & Family Forming Benefits
• On-demand mental health support and Employee Assistance Program
• Global Travel Medical Insurance

Financial Benefits

• Short and Long Term Disability Insurance
• Life & Accident Insurance
• 401(k) Retirement Savings Plan
• Employee Stock Participation Plan

Time Off

• Flexible paid time off covering vacation and sick leave
• Leave programs, including parental, pregnancy health, medical, and bereavement leave

About the company

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company.

Our sales team members work hand-in-hand with large organizations around the world to keep their digital environments protected. We educate, inspire, and empower our potential clients in their journey to security. As part of our sales team, you are empowered with systems and tools, constantly updated research and sales libraries, and a team built on joint success. You won't find someone at Cloudflare that isn't committed to your success — with everyone pitching in to assist when it comes to solutions selling, learning, and development.

We're not just a highly ambitious, large-scale technology company; we're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

• Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work — technology already used by Cloudflare's enterprise customers — at no cost.
• Athenian Project: Created in 2017 to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. We've provided services to more than 425 local government election websites in 33 states.
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