Services Quality Manager (Remote)

About the Role

This fully remote position leads the development and execution of quality assurance strategies for post-construction services in utility-scale solar projects. You’ll ensure service excellence, asset performance, and compliance with ISO 55000 standards, focusing on long-term value creation through effective asset lifecycle management.

Responsibilities

• Quality & Compliance
  • Create and maintain a Quality Management System (QMS) tailored to solar O&M and service operations
  • Ensure compliance with ISO 9001 and ISO 55000 standards, focusing on asset integrity, reliability, and performance
• Asset Management Alignment
  • Integrate service quality processes with asset management objectives, including preventive maintenance, performance monitoring, and lifecycle optimization
  • Collaborate with engineering and operations teams to ensure service activities enhance asset value and reduce risk
• Performance & Improvement
  • Define and monitor KPIs for service quality, asset uptime, energy yield, and customer satisfaction
  • Lead root cause analysis and implement corrective and preventive actions for service-related issues
  • Drive continuous improvement initiatives across service workflows, documentation, and field operations
• Stakeholder Engagement
  • Interface with clients, subcontractors, and internal teams to ensure service delivery meets contractual and regulatory expectations
  • Support client audits and performance reviews with data-driven insights and quality documentation
• Training & Culture
  • Train service technicians and field staff on quality protocols, ISO 55000 principles, and asset care standards
  • Promote a culture of accountability, safety, and excellence in service execution

Requirements

• 5+ years in quality assurance or asset management in utility-scale solar
• Strong knowledge of ISO 9001 and ISO 55000 frameworks
• Experience with solar O&M, SCADA systems, CMMS platforms, and performance analytics
• Familiarity with asset lifecycle planning, risk-based maintenance, and reliability engineering
• Certifications in Quality (e.g., CQE, CQA) or Asset Management (e.g., IAM Certificate) preferred
• Strategic thinking with a systems-based approach to service and asset quality
• Strong analytical and problem-solving skills
• Effective communicator with cross-functional leadership capabilities
• Proficiency in quality tools (e.g., FMEA, Six Sigma, RCA) and data visualization platforms
• Legally authorized to work in the U.S. without requiring employer sponsorship now or in the future

Benefits

• Medical, dental, and vision insurance for employees and their families
• Basic life and disability insurance
• 401(k) plan enrollment
• Vacation, sick, and holiday pay

Pay

Compensation range: $116,733.00 - $142,998.00 (salary)