Services Engagement Manager - Development Cloud

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies, we surpassed $3B in revenue in our last fiscal year with extensive growth potential. We operate by values: Do the Right Thing, Customer Success, Employee Success, and Speed. In 2021, we became a public benefit corporation (PBC), legally committed to balancing the interests of customers, employees, society, and investors. As a Work Anywhere company, we support flexibility to work from home or in the office.

About the role

The Services Engagement Manager is an experienced, results-driven professional who drives the strategy, positioning, and delivery model for Veeva’s Professional Services. In this role, you will act as a trusted advisor to internal teams and external executive leadership, helping life sciences organizations understand the value of partnering with Veeva to achieve their business objectives. You will own end-to-end engagement design, collaborate across functions, and drive a high-volume pipeline with precision, velocity, and diplomacy. This is a remote, full-time, permanent role with no work location requirement, though proximity to an airport is needed for occasional travel.

Responsibilities

• Sell the value of Veeva Services: Educate customers on methodology and the value of Veeva’s Professional Services, setting appropriate expectations of what we can, should, and won’t do.
• Engagement Design: Define and prescribe the best Professional Services model for a given customer based on an in-depth understanding of their needs and business objectives, through Proposals, Statements of Work, and RFx responses.
• Cross-Team Collaboration: Partner with cross-functional stakeholders across sales, strategy, services, business consulting, solutions consulting, and others to ensure optimal engagement approach and positioning.
• Operational Excellence: Take strong ownership of a high-volume pipeline through consistent execution, a sense of urgency, flawless data management, and appropriate stakeholder communication (from internal associates to external C-Suite).
• Leadership Through Influence: Provide thought partnership to the broader business and drive meaningful results without a direct reporting structure; embrace creative conflict with diplomacy and humility.

Requirements

• 3+ years of experience delivering software implementation and enhancement projects (e.g., Program Manager, Project Manager, Functional/Business Analyst, Practice Manager).
• 1+ years of experience scoping/defining project plans, resource models, and negotiation of Statements of Work for software implementation projects (a plus).
• Background in Life Sciences, Health Care, or Tech preferred; experience with Clinical Operations, Pharmacovigilance, or Regulatory Information Management (RIM) software applications (a plus).
• A problem-solving and customer service-oriented mentality to drive the positioning and sales of professional services; consulting, tech sales, and program/project management experience.
• Remote role based in North America, with the ability to work across time zones and travel when required (10-15%).

Benefits

• Medical, dental, vision, and basic life insurance.
• Flexible PTO and company-paid holidays.
• Retirement programs.
• 1% charitable giving program.

Pay

Base pay: $85,000 - $170,000. The salary range reflects potential base salary and may vary within or outside this range depending on experience and location. This position may also be eligible for variable bonus and/or stock bonus.