Services Engagement Manager - Quality Cloud

About the role

The SEM will structure the right implementation approach, set the right expectations, and identify the appropriate project charter; including staffing, timeframes, and associated costs. Develop and deliver Proposals and Statements of Work for Quality implementations and consulting services. Set Customer and internal stakeholder expectations correctly with a focus on long-term success. Provide awareness and alignment with the partner ecosystem. Position Managed Services support, training, and other solutions that may be needed for a successful customer experience.

Responsibilities

• Utilize Quality Life Sciences experience and Veeva product knowledge to structure the right implementation approach, set expectations, and identify project charters.
• Develop and deliver Proposals and Statements of Work for Quality implementations and consulting services.
• Set Customer and internal stakeholder expectations correctly with a focus on long-term success.
• Provide awareness and alignment with the partner ecosystem.
• Position Managed Services support, training, and other solutions that may be needed for a successful customer experience.
• Travel estimate: Less than 25%

Requirements

• Direct experience in Life Sciences and/or Quality, preferably within Document Management, GxP Training, Quality Event Management, Validation Management, and LIMS space.
• Align closely with the Sales, Strategy, and Services teams to design customer-specific Vault Safety implementation strategies, establish long-term success metrics and plans, and establish confidence in our ability to deliver.
• Proven track record of contributing to and meeting or exceeding team sales quotas.
• Strong written and verbal communication skills, executive-level presence, and experience in facilitation.
• Manage negotiations with a wide range of stakeholders including executive-level.
• 5+ years of experience delivering consulting services, including involvement in selling services.
• Ability to travel up to 25% of the time.
• Experience with Cloud-based solution deployment.
• Background includes exposure to compliance and validation standards in the Life Sciences industry.
• Proven success selling services.

Qualifications

• 5+ years of experience delivering consulting services, including involvement in selling services.
• Ability to travel up to 25% of the time.
• Experience with Cloud-based solution deployment.
• Background includes exposure to compliance and validation standards in the Life Sciences industry.
• Proven success selling services.

Skills

• Strong written and verbal communication skills.
• Executive-level presence.
• Facilitation experience.
• Experience managing negotiations with a wide range of stakeholders including executive-level.
• Experience with Cloud-based solution deployment.
• Exposure to compliance and validation standards in the Life Sciences industry.
• Success selling services.

Benefits

• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retirement programs
• 1% charitable giving program

Pay

Base pay: $85,000 - $170,000

Schedule

Flexible schedule with the option to work remotely or in-office.

Additional Information

Veeva is a Public Benefit Corporation (PBC) committed to helping make the industries we serve more productive and creating high-quality employment opportunities. We invest in our offices to make them places where our employees like to go. If you work in the office three or more days a week, you will have a dedicated office workspace. Product teams are organized in regional product excellence hubs for optimal collaboration and live within a time zone of their hub. Our current product hubs are located in Pleasanton, Columbus, Boston, Kansas City, New York City, Raleigh, and Toronto. We create opportunities for teams to get together in person regularly. Customer-facing roles, such as Sales and Professional Services, live near and/or travel to their customers.

Company Culture

• Do the right thing
• Customer success
• Employee success
• Speed

Equity Program

Veeva’s equity program is designed to enable the vast majority of our employees to participate. Our unique approach to awarding equity grants allows our employees to be shareholders so they can benefit financially in the company’s growth.

No Non-Compete Agreements

We do not require our employees to sign non-compete agreements, and we have taken legal action to fight the unfair use of these agreements by other companies because we believe such agreements limit an employee’s fundamental right to work where they choose. We believe in our people and want them to be successful here at Veeva or wherever their careers take them.