Services Engagement Manager - Quality Cloud

About the role

The SEM will structure the right implementation approach, set the right expectations, and identify the appropriate project charter; including staffing, timeframes, and associated costs.

Develop and deliver Proposals and Statements of Work for Quality implementations and consulting services.

Set Customer and internal stakeholder expectations correctly with a focus on long-term success.

Provide awareness and alignment with the partner ecosystem.

Position Managed Services support, training, and other solutions that may be needed for a successful customer experience.

Responsibilities

• Utilizing Quality Life Sciences experience and Veeva product knowledge, the SEM will structure the right implementation approach, set the right expectations, and identify the appropriate project charter; including staffing, timeframes, and associated costs.
• Develop and deliver Proposals and Statements of Work for Quality implementations and consulting services.
• Set Customer and internal stakeholder expectations correctly with a focus on long-term success.
• Provide awareness and alignment with the partner ecosystem.
• Position Managed Services support, training, and other solutions that may be needed for a successful customer experience.

Requirements

• Direct experience in Life Sciences and/or Quality, preferably within Document Management, GxP Training, Quality Event Management, Validation Management, and LIMS space.
• Align closely with the Sales, Strategy, and Services teams to design customer-specific Vault Safety implementation strategies, establish long-term success metrics and plans, and establish confidence in our ability to deliver.
• Proven track record of contributing to and meeting or exceeding team sales quotas.
• Strong written and verbal communication skills, executive-level presence, and experience in facilitation.
• Manage negotiations with a wide range of stakeholders including executive-level.
• Experience with Cloud-based solution deployment.
• Background includes exposure to compliance and validation standards in the Life Sciences industry.
• Proven success selling services.

Qualifications

• 5+ years of experience delivering consulting services, including involvement in selling services.
• Ability to travel up to 25% of the time.

Skills

• Strong written and verbal communication skills.
• Executive-level presence.
• Facilitation experience.
• Experience with Cloud-based solution deployment.
• Exposure to compliance and validation standards in the Life Sciences industry.
• Success selling services.

Benefits

• Medical, dental, vision, and basic life insurance.
• Flexible PTO and company paid holidays.
• Retirement programs.
• 1% charitable giving program.

Pay

Base pay: $85,000 - $170,000

Schedule

Not specified

Additional Information

A different kind of company. A Public Benefit Corporation.

Veeva’s public benefit purpose is to help make the industries we serve more productive and create high-quality employment opportunities.

Work Anywhere means you can work in an office or at home on any given day. It’s about getting the work done in the way and place that works best for you.

We invest in our offices to make them places where our employees like to go. If you work in the office three or more days a week, you will have a dedicated office workspace.

Product teams are organized in regional product excellence hubs for optimal collaboration and live within a time zone of their hub. Our current product hubs are located in Pleasanton, Columbus, Boston, Kansas City, New York City, Raleigh, and Toronto. We create opportunities for teams to get together in person regularly.

Customer-facing roles, such as Sales and Professional Services, live near and/or travel to their customers.

At Veeva, we believe in giving back. Veeva’s support for charitable causes is entirely employee driven because we think giving is personal and should be directed by the individual. With our 1% Veeva Giving program, each employee receives an amount equivalent to 1% of their base salary annually to support the non-profit(s) of their choice. We don’t dictate favored corporate causes or ask employees to donate to specific non-profits. We never support a charitable cause in exchange for commercial advantage or preferential treatment.