Services Coordinator - Worldwide Discipleship Association

Services Coordinator - Worldwide Discipleship Association Where: Worldwide Discipleship Association Headquarters Job Title: Services Coordinator Department: HQ Reports to: Director of Operations Status: Part-time (28/hrs per week) / Onsite Compensation: $1,680 - $2,100 per month This is a TEMPORARY position (November 2026 - March 2027) with possibility of extended part-time employment (hours TBD). The WDA Services Coordinator is responsible for providing excellent care and service to WDA’s staff, donors, customers, and vendors. The Services Coordinator helps take care of WDA’s HQ office site and assists those who interact with the WDA main office - staff, donors, customers, and vendors - seeking to meet their needs or connect them with the person or department that can best serve them. Additionally, the Services Coordinator will assist with administrative projects and special events to optimize WDA’s mission to fulfill the Great Commission. Position Duties + Responsibilities The Services Coordinator position holds a variety of responsibilities ensuring that the needs of the office and individuals are being met in a smooth, efficient, and responsible manner that brings glory to God. This person must be trustworthy with confidential financial information and must bring a level of drive, joy, and excellence to their work. Must possess a strong customer service skillset and ability to multitask. Office & Staff Support Responsible for maintaining a welcoming, clean, and professional environment. Ensure that supplies are well stocked, group meeting rooms and common areas are wellmaintained and stocked, and special events or meals are set up and torn down. Helps contribute to a high positive morale among staff and constituents. Ensure phones & front door are always covered, offering assistance. You will be the face and voice of WDA when people come in or call in!Assist with garbage removal, office sorting, and clean up as needed.Communicate as needed with HQ staff about upcoming events, meals, activities, etc.Manage paper, envelope & grocery restock.Manage/respond to emailsAddress personal conflict, confusion, or miscommunciation quickly and directly (in person).Order supplies & food as needed for meetings & events.Provide administrative support as needed.Stop by the post office or other venues as needed.Upload recorded staff meetings or minutes to staff shared drive or to WDA’s youtube account as appropriate, then email video link & pertinent attachments to staff.Pray with others as prompted by the Holy Spirit. Donor Services Assist donors with transactions over the phone.Manage/respond to donor inquiries that come to gifts@disciplebuilding.org (with some exceptions requiring a direct response from another team member).Complete IRA QCD letters as needed.Follow up with failed transactions via phone & email every week (keep it at zero).Provide backup donation entry as needed.Assist with donor thank you cards as needed. Orders/Inventory Management Assist customers & process orders. Fulfill through Kindle Direct Publishing.“Fulfill” Neon orders every day (keep the dashboard at zero).Keep book inventory stocked & updated.Manage book inventory count in Neon.Develop or update Neon products and website product pages for new books, PDFs & other store products. Event Coordination Assist WDA in putting on special events, including but not limited to set up & tear down, ordering materials & supplies, obtaining quotes. Special Projects Assist on various special projects. Examples of Special Projects are:Bookstore Product Pages on websiteUploading Stories & blogs to websiteMailing Lists / Bulk Mail Expected to assist on all tasks assigned by their direct supervisor. Desired Outcomes Make each WDA staff member or constituent feel seen & valuedMeet the needs of staff, donors, and customers efficiently & effectivelyKeep failed transactions & pending orders in Neon CRM to zeroMaintain confidence with financial and donor informationDeliver project assignments diligentlyIncrease office and ministry morale (set the tone for others)All efforts support the end goal of people being discipled, actively discipling others, or supporting discipleship financially. Qualifications Christian / Passionate about discipleshipHumble, compassionate & focused work ethic2-3 years administrative or office management experienceProficient in Microsoft Office Suite, Google Workspace & CRM platformsAble to model high morale & contribute positively to WDA’s cultureAbility to meet deadlines with high attention to detailHigh integrity and discretionExcellent & joyful customer service skills If interested please submit a CV and Cover Letter.