Services Coordinator II (Foon Lok East)

About the role

Property: Foon Lok East (Family). The Services Coordinator II plays a vital role in delivering and engaging partners to deliver educational, health and wellness, and asset‑building programming for residents of MidPen properties. The Services Coordinator II provides access to and delivers programs such as: After School Program, Summer Program, Academic Support and College Readiness Assistance, ESL Program, Health and Education Workshops, Food Security Programs, Nutrition and Physical Activity, Economic Empowerment Program, Workforce Development, Rental Assistance, and Lease Education. This position also leads outreach efforts and plans community events/interactions which builds trust and engagement.

Responsibilities

• Program Efficacy & Efficiency: Delivers onsite programs, ensures implementation of programs at assigned locations to meet agreed internal standards and objectives and applicable regulatory expectations; conducts door‑to‑door, phone, e‑mail outreach and other marketing strategies to make residents aware of services offered.
• Partnership Management: Familiar with Services' partnership goals and selection criteria; actively engages and promotes property‑level partners to support these goals/criteria and communicates with supervisor where improvements may be needed.
• Customer Service: Provides individualized support and service coordination for residents (e.g., referral and/or enrollment support to specialized programs); offers exemplary customer service and responsiveness to residents.
• Data‑driven Decision‑making: Maintains accurate property‑level records and files (including but not limited to entering data and tracking all service activities on a daily/weekly/monthly basis).
• Effective Team Building: Models leadership at all levels and a can‑do attitude with other team members; cultivates collaborative relationships with Property Management and other colleagues.
• Performs other duties as assigned.

Qualifications

Education and Experience

• B.A. or B.S. in Education, Social Work, Sociology, Gerontology, or related field and 1 year of experience and/or training in community development, social services, or related field; or an equivalent combination of education and relevant experience.
• Minimum of one (1) year experience working in any of the following related areas required:
  • Families, adults and youth in a diverse population
  • Youth (5‑12 age range) in a classroom or after school setting
  • Older adults/elderly support and/or service to those with acute health conditions
  • Experience supporting program and service implementation and coordination
  • Experience collaborating with local service providers

Skills

• Strong customer service orientation with excellent relationship‑building and conflict‑resolution skills
• Effective judgment, discretion, troubleshooting, and creative problem‑solving when supporting residents
• Commitment to working with underserved populations and to continuous learning in social services
• Strong organizational skills, attention to detail, and ability to work independently and collaboratively
• Clear written and verbal communication skills; able to navigate language barriers using translation tools
• Proficient with Outlook, OneDrive, Teams, Zoom, Salesforce, and Microsoft Office Suite

Physical Requirements

• Constantly perform desk‑based computer tasks, frequently sitting
• Occasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 15 pounds

Schedule

Must be available to work 9:00 AM – 6:00 PM, Monday through Friday; a minimum of one but up to two or more evening(s) until 7:00 PM, and occasional weekends required. Ability to travel between properties.

Pay

$34.69 – $36.38 hourly — pay based on applicable experience and qualifications.

Benefits

• Health Insurance
• Dental, Vision, Life & Disability Insurance
• 403(b) Retirement Investment
• Employee Education Reimbursement Program
• Paid Parental Leave
• FSA for Childcare, Medical, and Commuter Benefits
• EAP Program
• Pet Insurance
• Paid Time Off
• Company Holidays
• Wellness Days