Services and Support Coordinator

24-month contract position located in Nashua, NH.

About the role

We are seeking a Services and Support Coordinator to enhance both internal and external customer experiences with our Test and Measurement service solutions, processes, and services at our Nashua, NH facility.

Responsibilities

• Handle administrative assignments with clearly defined objectives following prescribed procedures.
• Enter, maintain, and support data entry in various systems to ensure smooth delivery operations.
• Establish and maintain close communication with internal teams and external customers to optimize support services and meet contractual obligations.
• Resolve customer issues through effective communication.
• Address a broad range of service and support requests of varying scope and complexity.
• Document processes and work instructions.
• Work with reports and perform data analysis.

Requirements

• Minimum of 3 years of relevant experience.
• Solid working knowledge of Windows OS and MS Office applications (Outlook, Teams, Excel).
• Experience with database tracking and management systems.
• Strong interpersonal skills for collaborating with internal and external customers.
• Strong attention to detail, multitasking, and organizational abilities.
• Understanding of general and technical aspects of contract requirements and processes.
• Ability to work in a team environment and provide responsive customer service despite constant interruptions.
• Must pass a background check based on customer requirements.