ServiceNow Training Specialist

Travel required up to 10%. Active Secret clearance required.

Responsibilities

• Leading ServiceNow projects, including interacting with clients and users to identify and translate functional requirements
• Collaborating with ServiceNow development teams to design, develop, implement, and administer ServiceNow applications.
• Translating complex business requirements into technical designs and solutions using ServiceNow.
• Supporting ServiceNow projects by interacting with stakeholders to capture current state processes and pain points, and design future state processes.
• Maintaining frequent engagement with users and stakeholders throughout all phases of the overall project and development efforts.
• Collaborating closely with technical teams in their efforts to develop, configure, and enhance ServiceNow applications.
• Staying current with ServiceNow products, features, and industry trends to drive innovation.
• Conducting technical assessments and providing recommendations for improving existing ServiceNow implementations.
• Building functional work products such as, but not limited to, process maps, design documents, and communications.
• Supporting functional product testing and training activities.
• Creating technical and functional documentation for ServiceNow solutions.

Requirements

• Must possess and maintain a Federal or DoD "SECRET" security clearance; candidates must obtain an approved adjudication of clearance before onboarding with Guidehouse.
• A minimum of five (5) years of professional experience.
• Bachelor's degree or equivalent experience.
• Experience with Software Development Lifecycle methodologies, deliverables, and controls.
• Knowledge of ServiceNow modules and capabilities such as GRC, SPM, and ITSM, as well as App Engine and Scoped Apps.
• Well‑rounded technology consulting experience desired, to include the ability to define requirements, lead client meetings, facilitate UAT, and conduct training.
• Experience working in an Agile environment.

Preferred Skills

• One (1) or more ServiceNow certifications (e.g., CSA, CIS, CAD).
• Agile, SCRUM, or SAFe certifications.
• Excellent verbal and written communication skills.
• Strong analytical, problem‑solving skills.
• Ability to work effectively in a team environment.
• Strong interpersonal skills with the ability to build and establish rapport with a diverse array of people at all levels.
• Heightened attention to detail.
• Knowledge of the capabilities of other low‑code and no‑code technology platforms, such as Power Apps, Power Automate, SharePoint, UiPath, Databricks, Power BI, and Tableau.
• Hands‑on experience configuring ServiceNow solutions.
• General understanding of financial management aspects (i.e., financial operations, financial innovation, internal control, risk management, etc.), particularly in a federal environment.

Pay

The annual salary range for this position is $92,000.00‑$153,000.00.

Benefits

• Medical, Rx, Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Position may be eligible for a discretionary variable incentive bonus
• Parental Leave and Adoption Assistance
• 401(k) Retirement Plan
• Basic Life & Supplemental Life
• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
• Short‑Term & Long‑Term Disability
• Student Loan PayDown
• Tuition Reimbursement, Personal Development & Learning Opportunities
• Skills Development & Certifications
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach
• Emergency Back‑Up Childcare Program
• Mobility Stipend