ServiceNow Technical Consultant

About the Role

Lead smaller projects and teams compared to Principal Technical Consultants, focusing on story execution while sharing customer successes and guiding customers on business value. Develop expertise in 12 ServiceNow offerings, providing prescriptive guidance and maintaining platform health through hands-on technical leadership.

Guide customers through technical documentation and discussions, driving innovation for consistent delivery. Coach and mentor junior team members (Technical Consultant and Associate Technical Consultant) on solutioning, building expertise, and overcoming project challenges.

Responsibilities

• Participate in workshops with customers to assess current processes and establish future-state processes.
• Design and deliver ServiceNow workflow solutions with a technical architecture designed for long-term success, following ServiceNow technical standards and leading practices.
• Provide oversight and unit testing of code developed by partner or customer employees.
• Advise customers on how to take advantage of the ServiceNow Platform capabilities to improve their business processes.
• Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution.
• Provide feedback to product development to improve the product based on experiences gained with customers.
• Maintain skills certifications on relevant ServiceNow workflows.
• Independently leverage AI to optimize workflows, tailor customer solutions, and inform strategic decisions.
• Articulate AI system design, ethical implications, and platform use cases clearly, guiding peers and stakeholders in responsible, value-driven AI adoption.

Requirements

• 8 years of experience as part of a professional services organization or equivalent education/experience.
• Ability to travel up to 50%.
• Industry domain expertise in the relevant field.
• Creative with comfort running projects independently.
• Success driving complex issues through analysis and resolution.
• Experience working collaboratively.
• ServiceNow certifications in aligned workflow.
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.

Benefits

• Comprehensive Medical Plan covering Medical, Dental, and Vision.
• Short-Term and Long-Term Disability Coverage.
• 401(k) Plan with Company match.
• Life Insurance.
• Vacation Time, Sick Leave, and Paid Holidays.
• Paid Paternity and Maternity Leave.

Pay

The range displayed reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location, job level, and additional factors including job-related skills, experience, and relevant education or training. Other forms of compensation may include an annual performance-based bonus, sales incentive pay, and other forms of bonus or variable compensation.