ServiceNow Technical Consultant
VOLTO Consulting · United States · 1 wk ago
RemoteRemoteInformation TechnologyFull-time
About the role
ServiceNow Technical Consultant position requiring 7+ years of experience and ServiceNow certification. This is a full-time remote role.
Technical Competency
- Experience as a Technical Lead
- Experienced in ITIL Process Definition, Integration Solutions, understanding Architecture solution
- Understanding customer business requirements and convert to functional requirements
- Responsible for reviewing requirements for accurate estimation
- Experienced in leading at least a couple of Implementation projects in ITSM / ITAM / ITOM / CSM / FSM area and one complete Implementation lifecycle for ServiceNow
- Expertise ServiceNow deployments, ITSM / ITAM / ITOM / CSM / FSM migrations, consolidations, upgrades, integration with other third party tools, Orchestration, operational activities, Project Management expertise
- Review, and do proactive analyze and resolve application issues as needed
- Mentor and share technical knowledge/guidance to team
- Very good ITIL process knowledge and ability to evaluate and bring out the correlations and impacts with respect to customer requirements and ITIL / industry standards
- Must be certified with ServiceNow Systems Administrator, ServiceNow Implementation Specialist and ITIL V3 foundation
- Should possess good knowledge in Agile/Scrum methodology
Roles & Responsibilities
- Handles customer meetings and provide weekly/monthly reports for customer as well as TCS management
- Good communication in orchestrating customer requirements/needs, solutions, customer responsibilities, risks, challenges and impacts
- Excellent team management skills to manage the project team and members
- Participate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives)
Preferred Qualifications
- Experience in ServiceNow custom application design and development
- Evaluate the tool stability and performance and provide recommendations
- Knowledge on new servicenow modules (HRSD, SecOps, GRC, SPM, Etc..)
- ServiceNow Implementation Specialist Certification
- Abilities to manage conflicts that may arise with customers and/or TCS internal stakeholders
- ServiceNow CSA, CAD certifications
Required Skills
- ServiceNow ITSM / ITAM / ITOM / CSM / FSM and other ServiceNow modules