ServiceNow Technical Architect (HRSD)
Job Summary
Astrica ServiceNow HRSD Architects are the cornerstone of our technical delivery, bringing deep expertise in HR Service Delivery, portal experiences, and enterprise-grade integrations to design scalable, intuitive, and high-impact solutions on the ServiceNow platform. They guide clients through best practices, shape long-term architecture and platform strategies, and mentor delivery teams while staying ahead of evolving HRSD and platform capabilities. Astrica Architects play a critical role in ensuring solution quality, driving successful outcomes across complex programs, and contributing to internal knowledge sharing and continuous innovation.
What You’ll Do
- Lead the end-to-end architecture and delivery of ServiceNow solutions, with a focus on HRSD, Employee Center/Portal, and enterprise integrations.
- Drive technical design decisions, ensuring scalable, secure, and high-performing architectures aligned with platform best practices.
- Facilitate discovery and design workshops, translating business requirements into actionable technical plans and architecture documents.
- Guide and mentor development teams, providing direction on configuration, custom development, portal design, and integration patterns.
- Oversee technical quality through code reviews, solution validation, deployment planning, and Go-Live readiness.
- Serve as a trusted advisor to clients, identifying risks, recommending optimizations, and shaping long-term platform roadmaps.
What You Bring
- 7+ years architecting ServiceNow solutions, including 3+ years of HRSD design and implementation experience.
- 5+ years building and optimizing Employee Center portal experiences, including UI/UX considerations.
- 5+ years designing enterprise integrations leveraging REST, SOAP, Integration Hub, and identity/SSO patterns.
- Strong understanding of platform architecture such as data modeling, ACL/security, flow orchestration, performance optimization, and scoped applications.
- Proven ability to lead client workshops, clarify requirements, and translate them into scalable technical designs.
- Experience guiding Agile delivery activities, including story review, estimation, backlog refinement, and sprint planning.
- Excellent communication and leadership skills, with the ability to advise stakeholders and coach technical teams.
- Extra Awesome Hands-on experience with Employee Center Pro, UI Builder, Workspace, or custom portal components.
- Background integrating ServiceNow HRSD with HCM systems (Workday, SAP SuccessFactors, Oracle HCM).
- ServiceNow certifications such as CSA, CAD, CIS-HRSD, CIS-ITSM, CIS-CSM, or Integration Hub.
- Experience developing or governing ServiceNow UX components (HTML, CSS, AngularJS, widgets).
- Exposure to enterprise architecture frameworks or governance models for multi-instance ServiceNow environments.
Where You’ll Work
We’re a remote-first team, which means you can do your best work from wherever you’re happiest and most productive. Every now and then, we may ask you to join us on-site with a client—but those moments are the exception, not the rule. Flexibility is built in, because we know life doesn’t fit neatly into a 9–5.
What the Work Looks Like
Most of your day will be spent collaborating online, building smart solutions, and occasionally traveling (up to 10%) if a project needs you in person. Otherwise, it’s you, your laptop, and your favorite coffee mug.
Perks & Benefits
- Competitive pay that reflects your skills and certifications
- Performance bonuses and annual reviews that celebrate growth
- Unlimited vacation + flexible time off (because balance matters)
- Health, dental, vision, and 401(k) coverage
- Career development support and learning incentives to keep you sharp
Why Astrica?
At Astrica, we’re not just checking boxes—we’re reimagining what it means to be a ServiceNow partner. We blend smart automation with human-first change management, and we do it with curiosity, creativity, and a sense of humor. Our team is made up of industry pros who love what they do and believe work should be both impactful and fun.