ServiceNow HRSD Architect

About the role

Guidehouse is seeking a ServiceNow Subject Matter Expert with extensive experience in Human Resources Service Delivery (HRSD) to lead and design ServiceNow platform HRSD solutions.

Responsibilities

• Translate complex HR business needs into integrated ServiceNow HRSD solutions to address client requirements
• Lead and design ServiceNow platform HRSD solutions, including HR Case Management, Employee Service Center (ESC), Lifecycle Events, Knowledge Management, & Document Management
• Configure and extend ServiceNow solution components to automate HR processes, workflows, integrations, and reporting
• Provide technical guidance on ServiceNow HRSD best practices, including employee experience design, automation, and platform governance
• Design and implement employee-facing experiences, including self-service portals, Virtual Agent, and omnichannel HR support
• Architect and support integrations with enterprise HR systems such as Workday, SAP SuccessFactors, or Oracle HCM
• Design HR analytics, dashboards, and reporting capabilities to provide insights into workforce operations and service performance
• Ensure alignment with HR data privacy, security, and compliance requirements, including role-based access and data protection strategies
• Collaborate with HR leadership, HR business partners, and IT stakeholders to understand workforce needs and deliver effective HR solutions

Requirements

• A minimum of TEN (10) years of experience; FIVE (5) years of ServiceNow experience
• A minimum of THREE (3) years of experience delivering HR technology or HR service delivery solutions
• Bachelor’s degree
• Ability to obtain and maintain a Federal or DoD "PUBLIC TRUST"
• US Citizenship is contractually required for this role
• Experience integrating ServiceNow with enterprise HR systems (Workday, SAP, Oracle, etc.)
• Knowledge of HR service delivery best practices and workforce transformation strategies
• Relevant experience advising clients on HRSD implementations and employee experience solutions using ServiceNow
• Experience with employee experience tools, including Employee Center, Virtual Agent, and AI capabilities (e.g., Now Assist)
• Demonstrated ability to address challenges involving ServiceNow HRSD capabilities and HR process optimization
• Experience with HR data governance, privacy, and compliance considerations (e.g., handling sensitive employee data)

Qualifications

• A minimum of TEN (10) years of experience; FIVE (5) years of ServiceNow experience
• A minimum of THREE (3) years of experience delivering HR technology or HR service delivery solutions
• Bachelor’s degree
• Ability to obtain and maintain a Federal or DoD "PUBLIC TRUST"
• US Citizenship is contractually required for this role
• Experience integrating ServiceNow with enterprise HR systems (Workday, SAP, Oracle, etc.)
• Knowledge of HR service delivery best practices and workforce transformation strategies
• Relevant experience advising clients on HRSD implementations and employee experience solutions using ServiceNow
• Experience with employee experience tools, including Employee Center, Virtual Agent, and AI capabilities (e.g., Now Assist)
• Demonstrated ability to address challenges involving ServiceNow HRSD capabilities and HR process optimization
• Experience with HR data governance, privacy, and compliance considerations (e.g., handling sensitive employee data)

Skills

• ServiceNow CSA certification with HRSD Implementation Specialist certification
• ServiceNow Certified Implementation Specialist (CIS) certifications
• Experience in public sector or government consulting environments

Benefits

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace. Benefits Include Medical, Rx, Dental & Vision Insurance, Personal and Family Sick Time & Company Paid Holidays, Position may be eligible for a discretionary variable incentive bonus, Parental Leave and Adoption Assistance, 401(k) Retirement Plan, Basic Life & Supplemental Life, Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts, Short-Term & Long-Term Disability, Student Loan PayDown, Tuition Reimbursement, Personal Development & Learning Opportunities, Skills Development & Certifications, Employee Referral Program, Corporate Sponsored Events & Community Outreach, Emergency Back-Up Childcare Program, Mobility Stipend

Pay

Commensurate with experience

Schedule

TBD