ServiceNow Architect

? But only allowed headings are

for section headings. We could keep responsibilities as a single section with list items; we could embed subheadings as inside

maybe. But instruction: Use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So only those headings allowed. So we will have

Responsibilities

and then a

• for each responsibility item. We'll need to break down each sentence into list items. Similarly Qualifications: heading

  Qualifications

  with list. Benefits:

  Benefits

  with list. We must not include sections like Pay or Schedule if not specified. Now extract responsibilities sentences. From text after "Key Responsibilities": ServiceNow Architecture & Technical Strategy - Define and maintain the overall ServiceNow platform architecture and technical roadmap. - Establish architectural standards, design patterns, development standards, and platform guardrails. - Translate complex business and technical requirements into scalable ServiceNow solutions. - Ensure ServiceNow solutions align with enterprise architecture, security, data, integration, and infrastructure standards. - Evaluate proposed solutions and determine whether requirements should be addressed through configuration, low-code/no-code development, custom development, integration, or existing ServiceNow capabilities. - Promote an out-of-the-box/configuration-first approach and minimize unnecessary platform customization. - Ensure solutions remain maintainable and upgradeable as the ServiceNow platform evolves. - Identify opportunities to consolidate and retire legacy applications by moving appropriate business processes to ServiceNow. Solution Design & Development Oversight - Lead technical solution design for new ServiceNow applications, enhancements, integrations, and platform capabilities. - Provide architectural oversight throughout the full development lifecycle. - Review solution designs, technical specifications, data models, workflows, scripts, integrations, and application configurations. - Conduct technical and architectural reviews before solutions move into production. - Provide guidance to ServiceNow developers and administrators on complex technical challenges. - Establish reusable components, patterns, and frameworks that accelerate development. - Ensure technical debt is identified, documented, prioritized, and appropriately remediated. - Balance rapid delivery with platform stability, security, maintainability, and long-term sustainability. ServiceNow Platform Expertise - Provide Architectural Leadership Across Applicable ServiceNow Capabilities, Including IT Service Management (ITSM) Incident, Problem, Change, and Request Management Service Catalog Knowledge Management Configuration Management Database (CMDB) Common Service Data Model (CSDM) IT Operations Management (ITOM) Discovery and Service Mapping Customer Service Management (CSM) Strategic Portfolio Management (SPM) Human Resources Service Delivery (HRSD) IntegrationHub Flow Designer App Engine Employee Center / Service Portal Performance Analytics Reporting and Dashboards Automated Test Framework (ATF) ServiceNow Mobile ServiceNow AI and Now Assist Generative AI capabilities Custom scoped applications AI, Automation & Modernization - Identify opportunities to leverage ServiceNow AI, Now Assist, Generative AI, Predictive Intelligence, automation, and intelligent workflows. - Develop architecture patterns for responsible and scalable adoption of ServiceNow AI capabilities. - Evaluate business processes for automation and workflow optimization opportunities. - Promote low-code/no-code development where appropriate to accelerate delivery. - Ensure AI and automation solutions comply with organizational security, privacy, data-governance, and responsible-AI requirements. - Partner with business and technical leaders to establish an AI-enabled ServiceNow modernization roadmap. Integrations & Data Architecture - Design integrations between ServiceNow and enterprise systems using APIs, IntegrationHub, REST/SOAP services, MID Servers, and other integration technologies. - Establish standards for inbound and outbound ServiceNow integrations. - Define ServiceNow data architecture and data-governance standards. - Provide architectural leadership for CMDB and CSDM implementation and optimization. - Ensure appropriate data ownership, quality, relationships, normalization, and governance. - Evaluate integration dependencies and identify opportunities to simplify the enterprise technology environment. Platform Governance - Establish and enforce ServiceNow platform governance standards. - Participate in or lead ServiceNow Architecture Review Boards and technical governance forums. - Establish development standards for configuration, scripting, integrations, custom applications, and workflows. - Review proposed customizations and recommend out-of-the-box alternatives when appropriate. - Define release-management, update-set/application-repository, source-control, and deployment standards. - Establish technical quality gates throughout the development lifecycle. - Ensure development teams follow ServiceNow leading practices. Security & Compliance - Ensure ServiceNow solutions comply with organizational cybersecurity, privacy, access-control, and regulatory requirements. - Define architectural patterns for roles, groups, ACLs, authentication, and authorization. - Partner with cybersecurity teams to identify and mitigate platform risks. - Ensure integrations and data exchanges follow approved security standards. - Support security reviews, audits, vulnerability remediation, and compliance activities. Agile & Technical Delivery - Participate in Agile ceremonies including backlog refinement, sprint planning, technical design sessions, demonstrations, and retrospectives. - Partner with Product Owners and Business Analysts to evaluate technical feasibility and complexity of requirements. - Break complex architectural initiatives into executable technical work. - Identify technical dependencies, risks, and architectural decisions early in the delivery lifecycle. - Support rapid prototyping and proof-of-concept development. - Help development teams deliver solutions in days or weeks rather than unnecessarily extended development cycles, where scope and complexity permit. - Ensure architectural governance supports delivery speed rather than creating unnecessary bottlenecks. Technical Leadership & Mentoring - Serve as a technical leader and trusted advisor for the ServiceNow program. - Mentor ServiceNow developers, administrators, technical leads, and junior architects. - Provide technical direction without becoming a bottleneck to development teams. - Facilitate technical design workshops and architecture sessions. - Communicate complex technical concepts clearly to both technical and non-technical stakeholders. - Assist leadership with technical decisions, platform strategy, modernization priorities, and technology investments. Now Qualifications list: Qualifications - 8+ years of enterprise IT experience with significant experience designing and implementing ServiceNow solutions. - 5+ years of hands-on ServiceNow architecture, development, implementation, or technical leadership experience. - Demonstrated experience architecting large-scale ServiceNow environments. - Bachelor's Degree - Strong understanding of ServiceNow platform architecture and application development. - Strong knowledge of ITSM and enterprise service-management processes. - Experience with ServiceNow integrations, APIs, IntegrationHub, and MID Servers. - Experience with CMDB and CSDM architecture. - Strong knowledge of ServiceNow security, roles, groups, ACLs, and platform governance. - Experience designing scalable and upgradeable ServiceNow solutions. - Strong understanding of configuration versus customization and ServiceNow development leading practices. - Experience working within Agile/Scrum development environments. - Strong technical leadership, problem-solving, communication, and stakeholder-management skills. - ServiceNow Certified Technical Architect (CTA) - ServiceNow Certified System Administrator (CSA) - ServiceNow Certified Application Developer (CAD) - ServiceNow Certified Implementation Specialist (CIS) certifications - Experience with ServiceNow ITSM, ITOM, CSM, SPM, HRSD, or App Engine. - Experience with ServiceNow AI and Now Assist. - Experience implementing enterprise CMDB and CSDM strategies. - Experience supporting large-scale digital-transformation or legacy-application modernization initiatives. - Experience working within federal government or other highly regulated environments. - Familiarity with cloud architecture, DevSecOps, APIs, identity management, cybersecurity, and enterprise integration patterns. Also there is "Physical And Mental Qualifications" but that seems like boilerplate; we might include as part of Qualifications? It's about ability to maintain awareness, sitting, lift 15 pounds, communication, etc. Could be considered qualifications but it's generic. The instruction: include section only when posting has real, specific content. Physical qualifications are somewhat generic but still specific. However they might be considered boilerplate. Might be safe to include them as part of Qualifications list? But they are not typical qualifications; they are more about ability. Could include them but risk being considered boilerplate. The instruction says remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. Physical qualifications might not be boilerplate but it's generic. I'd include them as part of Qualifications? Might be okay. However they'd be items like "Be able to maintain awareness during scheduled working hours." etc. Might be considered filler? Not sure. Safer to omit them as they are not specific to role. We'll omit. Benefits list from earlier: competitive compensation, comprehensive medical benefits, a 401(k) match, generous PTO accrual, professional development reimbursement, corporate-funded technology certifications, robust employee recognition and appreciation programs. Also mention ability to obtain a public trust clearance is required. That's a requirement, could be added to Qualifications or Responsibilities? It's a requirement. We'll add as a qualification item: "Ability to obtain a public trust clearance." Now craft HTML. We'll start with

  About the role

  ... company description ...

  Then

  Responsibilities

  ... each responsibility as
  • ...
  Then

  Qualifications

  ... each qualification as
  • ...
  Then

  Benefits

  ... each benefit as
  • ...
  Make sure no extra text. Let