ServiceNow Technical Architect

About the role

The role involves designing and building ServiceNow solutions to multiple sectors, both with existing clients and new customers. The ideal candidate will have deep expertise in ServiceNow ITOM, ITSM, and Security Operations modules, along with robust integration capabilities.

Responsibilities

• Lead the architectural design and development of end-to-end ServiceNow solutions, translating complex business requirements into technical designs for ITOM, ITSM, SPM, and VR.
• Develop architectural blueprints, roadmaps, and target states for ServiceNow implementations that encompass all relevant modules and integrations.
• Specialize in implementing, optimizing, and ensuring regular updates for ITSM, ITOM Discovery and Service Mapping configurations to maintain accurate and current Configuration Management Database (CMDB) data and service relationships.
• Lead the architecture, design, and delivery of ServiceNow solutions across ITSM, ITOM (Discovery, Service Mapping, Event Management), and ITAM (HAM & SAM).
• Define and implement scalable integrations with enterprise systems such as Tanium, SCCM, JAMF, Micro Focus, and cloud platforms (AWS, Azure, GCP).
• Conduct discovery and requirements workshops, guiding clients on industry best practices and translating business needs into robust technical solutions.
• Provide thought leadership and governance for technical architecture, ensuring scalability, security, and maintainability of ServiceNow implementations.
• Collaborate with project managers, product owners, and business analysts to align technical solutions with business outcomes.
• Mentor and provide technical leadership to developers and consultants, ensuring adherence to architectural standards and platform best practices.
• Conduct technical assessments, design reviews, and optimization of existing ServiceNow implementations.
• Stay current with ServiceNow roadmap, releases, and emerging technologies, advising clients and teams on adoption strategies.
• Co-create and co-develop IP solutions.

Requirements

• Bachelor’s degree in computer science, Information Technology, Engineering, or a related field, Master's degree preferred.
• Familiarity with AI solutions in ServiceNow.
• Deep, hands-on architectural experience with ServiceNow ITOM (Discovery, Service Mapping, Event Management).
• Experience delivering at least 2–3 full lifecycle ServiceNow implementations in the role of Architect / Lead Consultant.
• Proven expertise in architecting and implementing ITSM, SPM, APM, and VR modules.
• Thorough understanding of ServiceNow best practices, platform capabilities, and limitations.
• Demonstrated experience in designing and implementing complex integrations (using OOTB connectors, Integration Hub, REST/SOAP APIs).
• Excellent communication, presentation, and interpersonal skills with the ability to articulate complex technical concepts to both technical and non-technical audiences.
• Strong analytical, problem-solving, and decision-making abilities.
• Ability to work independently and collaboratively in a fast-paced environment.
• Participate in strategic planning and roadmap development for the ServiceNow platform.

Skills and Certifications

• ServiceNow Certified System Administrator (CSA)
• Preferred: CTA or CMA
• ServiceNow Certified Application Developer (CAD)
• ServiceNow Certified Implementation Specialist (CIS) - IT Service Management (ITSM)
• ServiceNow Certified Implementation Specialist (CIS) - IT Operations Management (ITOM)

Benefits

The role offers the opportunity to design and build ServiceNow solutions to multiple sectors, both with existing clients and new customers. Unrivalled investment and training in you and your career, a stimulating environment offering ongoing learning opportunities, a culture of innovation and inspiration, competitive salary and generous benefits, a very flexible and creative environment for everyone, and a supportive environment to innovate, co-create products within ServiceNow or any other technology.