ServiceNow Technical Architect

About the role

The Accenture ServiceNow Business Group’s platform-led approach unites the industry and technology transformation expertise of Accenture with ServiceNow to deliver on the promise of digital business. We help our clients thrive in the cloud continuum, reimagine service and customer operations, and modernize work to achieve the full potential of the platform.

Responsibilities

• Drive the continuous improvements of our implementation methodology and service offerings based on client experiences.
• Manage and lead teams of ServiceNow Developers in a technical management and mentorship capacity.
• Technical Architects are process oriented and prefer order over chaos.
• Able to identify opportunities to provide additional value to our clients and work internally with the ServiceNow account teams to progress.
• Technical Architects are comfortable asking for help from peers and Subject Matter Experts when needed.
• Strong background working with Enterprise Software companies and/or Consulting companies.
• Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving governance, program/project management, business process and/or technical problems.

Requirements

• Minimum 8 years knowledge and experience working with ServiceNow in Development & Technical Architecture capacity.
• Minimum of 8 years’ experience directly driving IT transformation & strategy planning. Preferably in a high-tech consulting environment.
• Minimum of 4 years’ leading teams of ServiceNow Developers as a technical manager and mentor.
• Minimum of 4 years' experience implementing & enforcing standards, such as: code reviews & architectural reviews.
• Minimum of 6 years' experience with advanced scripting skills – JavaScript, SQL.
• Minimum of 6 years' experience with Agile methodologies like SCRUM, Kanban & Wagile.
• At least three ServiceNow certifications- System Admin, Application Developer and ITSM preferred.
• Bachelor's degree or equivalent (minimum 12 years) work experience. If associate degree, must have minimum 6 years' work experience.

Qualifications

• Minimum 8 years knowledge and experience working with ServiceNow in Development & Technical Architecture capacity.
• Minimum of 8 years’ experience directly driving IT transformation & strategy planning. Preferably in a high-tech consulting environment.
• Minimum of 4 years’ leading teams of ServiceNow Developers as a technical manager and mentor.
• Minimum of 4 years' experience implementing & enforcing standards, such as: code reviews & architectural reviews.
• Minimum of 6 years' experience with advanced scripting skills – JavaScript, SQL.
• Minimum of 6 years' experience with Agile methodologies like SCRUM, Kanban & Wagile.
• At least three ServiceNow certifications- System Admin, Application Developer and ITSM preferred.
• Bachelor's degree or equivalent (minimum 12 years) work experience. If associate degree, must have minimum 6 years' work experience.

Skills

• Excellent communication skills (both written and verbal) with strong presentation and facilitation skills.
• Proven ability to build, manage and foster a team-oriented environment.
• Proven ability to work creatively and analytically in a problem-solving environment.
• Desire to work in an information systems environment.
• Excellent communication (written and oral) and interpersonal skills.
• Excellent leadership and management skills.

Pay

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience.

Schedule

Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements.