ServiceNow Technical Architect

About the role

We are a global professional services organization that serves as a vital services partner to major cloud providers, including ServiceNow, AWS, Azure, and Google. As a Technical Architect with the ServiceNow Business Group, you will be responsible for architecting system solutions using ServiceNow and guiding clients through the implementation process.

Responsibilities

• Drive continuous improvement of implementation methodology and service offerings based on client feedback.
• Manage and lead teams of ServiceNow Developers in a technical management and mentorship capacity.
• Provide leadership oversight on critical ServiceNow programs at Fortune 500 clients.
• Identify opportunities to provide additional value to clients and collaborate with ServiceNow account teams.

Requirements

• Minimum 10 years' experience working with ServiceNow in a Technical Architecture, Lead Engineer, or equivalent senior technical role.
• Minimum 8 years' experience driving enterprise IT transformation and platform strategy.
• Minimum 6 years' experience leading and mentoring ServiceNow Developers and/or Technical Architects.
• Minimum 6 years' experience establishing and enforcing architectural and engineering standards.
• Minimum 6 years' experience with advanced scripting and development on the ServiceNow platform.
• Minimum 6 years' experience delivering solutions in Agile delivery models.
• Minimum of 3 ServiceNow certifications: System Administrator/CSA, Application Developer/CAD, and CIS - ITSM or equivalent domain certification.

Qualifications

• Bachelor’s degree or equivalent professional experience (minimum 12 years total work experience); Associate’s degree with 6 years additional relevant work experience.
• Experience with enterprise data architectures, integrations, or cloud-native patterns.
• Cloud migration or modernization experience.
• ITIL certification.
• Strong background integrating ServiceNow with AWS, Azure, or other enterprise platforms.
• Experience building proofs of concept, prototypes, or innovation pilots.
• Demonstrated success contributing to sales pursuits, technical wins, or account growth.
• Prior experience shaping platform strategy or center-of-excellence models.

Skills

• Executive-level communication skills with the ability to present complex technical concepts clearly and persuasively.
• Proven ability to lead at scale, influencing outcomes across multiple teams, clients, and stakeholders.
• Strong analytical, systems-thinking, and problem-solving skills in complex environments.
• Customer-centric mindset with a focus on business outcomes, platform sustainability, and long-term value.
• Demonstrated leadership presence, credibility, and emotional intelligence.
• Experience providing technical advisory or architectural guidance to senior client stakeholders, including executives and enterprise architects.
• Experience serving as a technical escalation point on large, complex, or high-risk ServiceNow programs.

Benefits

The company offers a market-competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. For details, view a copy of the Accenture Equal Opportunity Statement.

Pay

Annual salary range: $132,500 to $302,400

Schedule

Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements.