ServiceNow Tech Lead

Key Responsibilities

• Act as a technical authority with deep expertise in the ServiceNow ecosystem
• Demonstrate strong hands-on experience with the ServiceNow platform, particularly Financial Services Operations (FSO) and Customer Service Management (CSM), including application of the Financial Services Data Model within banking and insurance environments
• Design, develop, and customize ServiceNow solutions using JavaScript and supporting technologies such as HTML, CSS, XML, and REST/SOAP integrations
• Build and maintain ServiceNow scripting components, including Business Rules, Script Includes, UI Actions, and other programmatic platform elements
• Collaborate effectively within Agile delivery teams, leveraging modern methodologies and tools in distributed or virtual environments
• Lead or contribute to end-to-end ServiceNow implementations, including configuration, customization, and deployment
• Provide architectural leadership on at least one full FSO solution, covering areas such as Financial Data Models, dispute handling, customer lifecycle management, treasury operations, payments, cards, lending, and claims processing
• Participate in ServiceNow FSO initiatives with responsibilities spanning requirements elicitation, sprint planning, demonstrations, and stakeholder engagement
• Translate enterprise architecture standards and frameworks into scalable, maintainable technical solutions
• Develop client- and server-side logic using ServiceNow APIs and JavaScript frameworks
• Architect, design, configure, and implement Financial Services Operations solutions within the ServiceNow platform
• Apply strong solution architecture and technical design principles with an emphasis on enterprise-scale systems and Financial Services Operations
• Translate enterprise architecture standards and frameworks into scalable, maintainable technical solutions

Qualifications

• 10-15 years of hands-on experience delivering ServiceNow Integrated Risk Management (IRM) implementations and FSO required
• Demonstrated experience in the IRM domain, including time spent operating in an IRM Architect capacity
• Proven capability in designing, architecting, and implementing ServiceNow IRM solutions, with solid knowledge of the IRM data model, plugins, and accelerators
• Strong client-facing communication skills with the ability to engage stakeholders effectively
• Extensive experience building and supporting ServiceNow integrations with third-party and external systems
• Working knowledge of front-end and scripting technologies such as HTML, CSS, AJAX, Jelly, JSON, and AngularJS
• ServiceNow Certified Implementation Specialist - IRM
• ServiceNow Certified Implementation Specialist - Risk and Compliance
• ServiceNow Certified Implementation Specialist - Vendor Risk Management
• Familiarity with global regulatory standards such as GDPR, ISO, and similar frameworks (preferred but not required)