ServiceNow Tech Lead

We are seeking a highly skilled and experienced ServiceNow Operations Manager to lead multiple strategic projects, collaborate with internal and external stakeholders, and ensure the successful delivery of ServiceNow operations.

Responsibilities

• Manage and lead multiple strategic ServiceNow projects.
• Collaborate with internal and external stakeholders to deliver successful ServiceNow operations.
• Design and implement ServiceNow solutions to meet business requirements.
• Provide technical leadership in ServiceNow implementations with deep understanding of ITSM and other ServiceNow modules.
• Drive stakeholder and relationship management across all partners.
• Set clear and challenging goals while committing the organization to improved performance.
• Work cross-functionally with teams to deliver successful projects.

Requirements

• 12+ years of experience with software development, design, and architecture.
• Bachelor’s degree in Computer Science, Information Technology, or related field (Master’s preferred).
• 7+ years of experience in solution architecture with emphasis on implementation of ServiceNow technical solutions.
• 8+ years of experience in Agile practices, building software in an enterprise environment.
• ServiceNow Certified Implementation Specialist and Certified Application Developer certifications.
• Proven experience as a technical leader in ServiceNow implementations.
• Strong expertise in ServiceNow scripting, workflows, and integrations.
• Deep enterprise architecture experience, including technical, business, security, and data architecture.
• ServiceNow Certified Application Developer (CAD) or ServiceNow Certified Implementation Specialist.
• Solid understanding and hands-on experience in ServiceNow modules such as Change Management, Incident Management, ITOM, IRM, ITAM, Security vulnerabilities (SecOps).
• Demonstrable experience in designing and implementing ServiceNow solutions.
• Experience with Agile and ITIL practices is a plus.

Skills

• Excellent problem-solving and critical-thinking skills.
• Strong written and verbal communication, including client-facing skills.
• Strong organizational skills with the ability to multitask and prioritize multiple projects.
• Ability to work independently with minimal direction.
• Tenacious and accountable in achieving results.