ServiceNow System Administrator II with Security Clearance
Black Eagle Defense · Fort Meade, MD · 3 wk ago
Information Technology$140k–$200k/yrFull-time
Duties
- Design and support system architecture
- Develop and implement ServiceNow-based solutions
- Operate within a hybrid cloud environment
- Maintain and troubleshoot self-hosted ServiceNow implementations
- Develop custom workflows
- Support system integrations and automation
- Collaborate with a highly skilled technical team
- Contribute to process improvements
- Ensure system performance, compliance, and reliability
- Support continuous learning and operational excellence
Required Skills
- Hands-on experience administering and developing within ServiceNow environments
- Experience creating custom workflows, service requests, and automation solutions
- Proficiency in scripting and development using JavaScript or other high-level programming languages
- Familiarity with web technologies, including HTML, XML, and CSS
- Experience implementing integrations and automation using ServiceNow Orchestration
- Ability to monitor system health, usage, and compliance metrics
- Strong troubleshooting skills across Linux/UNIX environments
- Experience producing and maintaining technical documentation
- Strong communication skills and ability to mentor junior team members
Qualifications
- Ten (10) years of experience as an SA in programs and contracts of similar scope, type, and complexity
- A bachelor's degree in a technical discipline from an accredited college or university
- Five (5) years of additional SA experience may be substituted for a bachelor's degree
Additional Requirements
- Minimum of 2 years of experience as a ServiceNow Administrator/Developer
- Demonstrated experience supporting and maintaining enterprise ServiceNow implementations
- Ability to perform system, integration, and Section 508 compliance testing
- Experience assessing system usage and recommending enhancements for efficiency
Desired Skills
- Experience managing a self-hosted ServiceNow instance, including upgrades to core applications
- Java development experience
- Experience reviewing processes and implementing efficiency improvements
- ServiceNow certifications (e.g., Certified System Administrator, Certified Application Developer)