ServiceNow System Administator (Platform Lead)

About the role

For our client, we are seeking a ServiceNow System Administrator (Platform Lead) to join the team of a leader in the Business Services space. This role is responsible for the day-to-day health, stability, and performance of a critical enterprise platform supporting business operations. The selected candidate will lead platform administration, incident response, and release coordination while partnering closely with technical teams to maintain reliable service delivery. This is a hands-on leadership role with broad visibility across integrations, security controls, and operational improvements. Location: Remote - US based candidates only, no visa sponsorship available

Responsibilities

• Oversee daily platform operations and manage incident, problem, and change requests
• Lead triage and restoration efforts for platform issues, including escalation protocols
• Monitor platform health and performance, and maintain actionable dashboards
• Administer platform configurations and manage user settings
• Support MID Servers and enterprise integrations effectively
• Coordinate software patches, upgrades, and feature deployments
• Ensure thorough validation for platform updates and evidence collection

Qualifications

• 5+ years managing enterprise ServiceNow environments
• ServiceNow Certified System Administrator (CSA)
• Experience with MID Servers and cloud/on-premise connectivity
• Familiarity with incident, problem, change, and release processes
• Knowledge of access and security control execution
• Proven ability to lead operations and make timely decisions
• U.S. citizenship and ability to satisfy a government background check

Benefits

• Comprehensive medical, dental, and vision insurance from day one
• Immediate vesting in a 401(k) plan with employer contributions
• Generous Paid Time Off (PTO) policy plus federal holidays and wellness leave
• Pet insurance to support the well-being of your furry family members
• Tuition reimbursement and support for industry certifications
• Recognition as a Top Workplace by The Washington Post for multiple years
• Engaging team-building and community volunteer events

Pay

$100,000 – $120,000 annually