ServiceNow Operations System Administator

About the role

For our client, we are seeking a ServiceNow Operations System Administrator to join the team of a leader in the Business Services space. This role will support the stability, performance, and security of enterprise platform operations, with a strong focus on ServiceNow infrastructure and related dependencies. The ideal candidate will work closely with operations, support, and technical teams to troubleshoot issues, maintain system health, and ensure changes are executed smoothly. This position also requires careful documentation, shift coverage, and a proactive approach to maintaining reliable service delivery. Location: Remote - US based candidates only, no visa sponsorship available.

Responsibilities

• Own early or late shifts for platform infrastructure operations
• Conduct deep troubleshooting and preventive maintenance for platform dependencies
• Investigate and resolve issues related to MID Servers and connectivity failures
• Document and execute planned maintenance and recovery activities
• Provide advanced support for incidents and maintain accurate system records
• Implement and monitor security controls and escalate suspicious activity
• Validate prerequisites for new integrations and platform changes

Qualifications

• 5+ years of operational support for enterprise ServiceNow implementations
• Strong knowledge of MID Servers, Windows/Linux administration, and VM operations
• Background in configuration/change management and incident/problem management
• Relevant ServiceNow certifications, with CSA preferred
• Experience managing support cases and team troubleshooting
• Willingness to work assigned shifts and on-call events
• U.S. citizenship with a security clearance requirement

Benefits

• Comprehensive medical, dental, and vision insurance starting after one month
• 401(k) plan with immediate employer contributions
• Generous paid time off policy and ten federal holidays observed
• Pet Insurance available for employees' furry family members
• Tuition reimbursement and internal training programs offered
• Team-building activities and community volunteer opportunities

Pay

Compensation: $100,000 – $120,000 annually