Lead Servicenow Admin

Summary Job Summary (Lead ServiceNow Admin Hollister, Onsite, Libertyville, IL) Own daily administration, availability, security, and governance of the ServiceNow platform. Ensure continual improvement and operational excellence across ServiceNow modules. Administer and enhance ITSM processes: Incident, Problem, Change, Request, Service Catalog, Knowledge, SLA, and Major Incident management. Oversee ITOM and CMDB governance, including data quality, CI lifecycle, Discovery, Service Mapping, Event Management, and service health improvement. Manage IT Asset Management (ITAM) and license compliance, including hardware/software asset lifecycle, audits, and optimization. Configure workflows, forms, notifications, roles, access controls, and automation for scalable solutions. Design and maintain integrations/APIs (MID Server, Import Sets, Integration Hub/Spokes) with various enterprise systems. Manage platform lifecycle: environments, upgrades, releases, testing, and SDLC controls, ensuring compliance and security. Support ServiceNow strategy and roadmap, prioritize enhancements, and align with ITIL and enterprise architecture standards. Develop dashboards, KPIs, and operational reports; monitor performance and identify automation opportunities. Collaborate with stakeholders to translate requirements, drive adoption, and enable continual process improvement through documentation and training. ServiceNow Certified System Administrator (CSA) certification required.