ServiceNow Lead

Job Summary

The ServiceNow Lead will support the Enterprise Applications team by driving requirements, business engagement, testing, issue resolution, and cross-platform coordination across a new S2P solution, as well as the upcoming Employee Center & HRSD rollout.

Responsibilities

• Act as a day-to-day ServiceNow functional lead for assigned initiatives, especially where ServiceNow connects to procurement, legal, HR, or enterprise application workflows.
• Take ownership of business-facing workstreams by leading meetings, capturing decisions, documenting requirements, and following up without needing heavy direction.
• Build trust quickly with business partners by being responsive, organized, patient, and clear in how requirements, risks, and open items are managed.
• Translate business needs into ServiceNow requirements including intake forms, workflows, approvals, portals, catalog items, notifications, dashboards, and integration touchpoints.
• Partner closely with IT technical leads and developers to ensure requirements are buildable, testable, and aligned with the broader ServiceNow architecture.
• Supports our existing S2P solution and related ServiceNow workflows, including procurement intake, request routing, status visibility, supplier/contract handoffs, and integration coordination with Oracle Fusion ERP, Agiloft, Workday HCM and other platforms.
• Coordinate across multiple initiatives at once while keeping priorities, blockers, decisions, and next steps visible to other leads, the PMO, and respective business leads.
• Create and maintain functional documentation including requirements, process flows, decision logs, test scenarios, UAT scripts, role/security assumptions, and cutover inputs.
• Drive testing support by preparing test scenarios, coordinating business testers, tracking defects, validating fixes, and making sure end-to-end workflows are tested across ServiceNow and connected applications.
• Identify risks and gaps early including unclear ownership, missing requirements, weak adoption plans, integration dependencies, process exceptions, or business readiness concerns.
• Can work independently by handling recurring meetings, business follow-ups, documentation, issue triage, and first-pass analysis.

Requirements

• ServiceNow experience in an Enterprise Applications environment, beyond ITSM/ticketing.
• Exposure to ERP systems such as Oracle Fusion ERP, SAP, or similar.
• Exposure to HCM systems such as Workday, SuccessFactors, or similar.
• Familiarity with S2P/P2P processes, including intake, approvals, supplier management, sourcing, contracts, and requisitions.
• Exposure to CLM platforms such as Agiloft, Ironclad, DocuSign CLM, or similar.
• Experience with cross-platform workflows across ServiceNow, ERP, HCM, CLM, and procurement systems.
• Experience supporting Employee Center, HRSD, portals, catalog items, workflows, dashboards, and reporting.
• Exposure to AI agents, digital assistants, conversational intake, enterprise search, or workflow automation.
• Experience supporting SIT, UAT, defect triage, and business readiness.
• Life sciences, biotech, pharma, or regulated industry experience is a plus.