ServiceNow Software Engineer – Enterprise Architecture & Application Portfolio Management

About the role

We are seeking a Software Engineer with strong expertise in ServiceNow Enterprise Architecture, focusing on Business Application Lifecycle Management (BALM). This role designs, implements, and manages application lifecycle strategies to improve visibility, governance, and optimization across the enterprise application portfolio.

Responsibilities

• Design and implement Business Application Lifecycle Management (BALM) capabilities within ServiceNow.
• Configure and extend ServiceNow Enterprise Architecture modules, including Application Portfolio Management (APM), CMDB, and ITBM/SPM.
• Define and maintain application lifecycle states, standards, and governance models.
• Integrate ServiceNow with upstream and downstream systems to support accurate lifecycle data.
• Partner with enterprise architects, product teams, and business stakeholders to identify application rationalization opportunities.
• Develop dashboards and reporting for application health, cost, usage, and lifecycle management.
• Automate lifecycle workflows, including application onboarding, assessment, modernization, and retirement.
• Ensure data quality, integrity, and consistency within CMDB and application portfolio records.
• Contribute to platform scalability, performance optimization, and ServiceNow best practices.

Requirements

• Bachelor's degree.
• 3–6+ years of ServiceNow development or platform engineering experience.
• Hands-on experience with ServiceNow Enterprise Architecture and/or Application Portfolio Management (APM).
• Strong knowledge of Business Application Lifecycle Management (BALM) concepts and implementation.
• Proficiency in JavaScript and ServiceNow scripting, including Glide APIs.
• Experience with ServiceNow platform configuration and customization.
• Experience with front-end technologies including HTML, CSS, JavaScript, and one or more frameworks such as React, Angular, or Vue.js.
• Knowledge of application portfolio governance, lifecycle management, and rationalization methodologies.
• Experience working with CMDB, data modeling, and service mapping.
• Strong analytical, problem-solving, and cross-functional collaboration skills.

Qualifications

• ServiceNow certifications such as CSA, CAD, APM, or Enterprise Architecture.
• Experience with UX/UI best practices for ServiceNow applications and dashboards.
• Experience with API integrations, microservices, or cloud platforms such as Azure or AWS.
• Familiarity with Agile delivery methodologies and product-centric operating models.

Skills

• ServiceNow
• JavaScript
• HTML
• CSS
• React
• Angular
• Vue.js
• Data Modeling
• Application Portfolio Management (APM)
• Business Application Lifecycle Management (BALM)

Benefits

At HTC Global Services, you will have access to a comprehensive benefits package including Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks.

What Makes HTC A Great Place To Build Your Future

We want you to join our team at HTC Global Services. Here, you'll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You'll have long-term opportunities to grow your career and develop skills in the latest emerging technologies. HTC Global Services offers a comprehensive benefits package and is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier.

About HTC Global Services

HTC Global Services is dedicated to empowering each individual and fostering an environment where everyone feels valued, included, and respected. We are committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success.