ServiceNow Software Engineer

Responsibilities

• Run and manage the Unauthorized Change Detection program, including strategy, governance, metrics, and continuous improvement.
• Consolidate detection sources into a unified ServiceNow workflow and dashboard, ingesting external events into the ServiceNow Event table.
• Design and maintain automated reconciliation that matches detected events to approved changes and drive remediation for unmatched items.
• Partner with Change Enablement, Security, Infrastructure, Application, and Mainframe teams to resolve unauthorized changes and prevent recurrence.
• Oversee ServiceNow integrations, data mapping, workflow design, dashboards, and operational reporting.
• Ensure alignment with ITIL 4 best practices and OCC/FFIEC expectations.
• Prepare evidence for internal audit and regulatory exams and maintain clear documentation and control design.
• Lead a small cross-functional team and influence key stakeholders.

Requirements

• 7+ years in ITSM, Change Enablement, Platform/SRE Operations, or Security Operations in a regulated financial environment.
• Strong hands-on experience with ServiceNow Change, Event/ITOM, CMDB/CSDM, and workflow automation using Flow Designer and IntegrationHub.
• Experience with Tripwire, mainframe reporting (DB2/SAVER), or similar detection and FIM tools.
• Prominent governance, analytical, and problem-solving skills including root cause and corrective action.
• Excellent communication skills for executive reporting and audit or regulator interaction.
• ServiceNow platform exposure of 5+ years, Business Analyst background, JavaScript familiarity, and enterprise application experience.
• ServiceNow development experience is a plus.

Qualifications

Commensurate with experience.

Skills

Not specified.

Benefits

Not specified.

Schedule

Not specified.

Pay

$70.00 to $80.00/hr.