ServiceNow Engineer/ Developer

Responsibilities

• Design, develop, configure, and customize ServiceNow applications and platform capabilities.
• Gather, analyze, and translate business requirements into technical solutions.
• Configure and customize workflows, forms, UI policies, business rules, client scripts, UI actions, and notifications.
• Develop and maintain Flow Designer flows, Integration Hub integrations, and automation workflows.
• Create and maintain Script Includes, REST/ SOAP integrations, scheduled jobs, and custom applications using ServiceNow best practices.
• Configure and maintain CMDB, Discovery, and Service Mapping (preferred).
• Support platform upgrades by analyzing impacts, remediating customizations, and performing regression testing.
• Troubleshoot platform issues, identify root causes, and implement sustainable solutions.
• Create technical documentation, including solution designs, configuration documentation, and knowledge articles.
• Ensure solutions follow ServiceNow development standards, governance, security, and platform best practices.