ServiceNow Developer / Engineer

Responsibilities

• Designing, developing, configuring, and maintaining ServiceNow applications, modules, and workflows.
• Serving as a technical lead for ITSM, ITOM, ITAM, HRSD, CSM, SecOps, or custom ServiceNow implementations.
• Developing and maintaining ServiceNow integrations using REST, SOAP, APIs, or middleware solutions.
• Building workflows, business rules, client scripts, UI policies, catalog items, and automation solutions within the ServiceNow platform.
• Collaborating with stakeholders to gather requirements and translate business needs into technical solutions.
• Supporting platform upgrades, enhancements, testing, and ongoing optimization initiatives.
• Troubleshooting platform issues, performance concerns, and integration challenges.
• Supporting Agile/SCRUM development methodologies and participating in sprint planning and delivery activities.
• Developing reports, dashboards, and performance analytics within ServiceNow.
• Managing multiple competing priorities while supporting enterprise or mission-critical environments.
• Supporting governance, documentation, and ServiceNow development best practices.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field, or equivalent experience.
• 3+ years of hands-on ServiceNow development, engineering, or administration experience.
• Experience configuring and customizing the ServiceNow platform.
• Familiarity with JavaScript, scripting, workflows, and ServiceNow development best practices.
• Experience with ServiceNow modules such as ITSM, ITOM, HRSD, CSM, SecOps, or similar areas.
• Strong troubleshooting, analytical, and problem-solving skills.
• Highly polished communication and stakeholder engagement skills.
• Ability to work independently and collaboratively within fast-paced environments.

Nice to Haves

• Active U.S. security clearance (or eligibility to obtain one).
• ServiceNow Certified System Administrator (CSA), Certified Application Developer (CAD), or other ServiceNow certifications.
• Experience supporting enterprise or government environments.
• Familiarity with cloud technologies, integrations, and API development.
• Experience with automated workflows, orchestration, or process improvement initiatives.
• Knowledge of ITIL principles and IT service management processes.
• Experience supporting platform governance, CMDB, or asset management initiatives.