ServiceNow Developer

Job Description

The ServiceNow Developer is responsible for understanding, designing, developing, configuring, updating, and maintaining modular, reusable solutions on the ServiceNow platform in support of HCHB business initiatives. This role partners closely with platform owners, architects, administrators, and business stakeholders to deliver scalable, secure, and user-focused solutions across ITSM, CSM, and related ServiceNow capabilities. The ideal candidate combines strong platform development experience with modern AI-assisted development practices, including the ability to leverage ServiceNow AI capabilities, automation tooling, and agentic AI products, to accelerate delivery and improve solution quality. This role requires strong collaboration skills, adaptability, and a continuous learning mindset to support the evolving ServiceNow ecosystem.

Expertise and Experience

• Align ServiceNow platform capabilities to business strategy and ServiceNow roadmap
• Develop, test, and implement new capabilities on the ServiceNow platform
• Aid with ServiceNow upgrades, action skipped changes, and create/run tests
• Stay current on ServiceNow products and applicable integrated technologies

Additional Preferred Experience (not required)

• CSM: Case Management, Agent Workspace, Communities
• Performance Analytics, Dashboards
• Workspaces
• Report
• Workspaces
• Transform Maps
• AI Control Tower

Education / Certification / Training

• Bachelor's degree in a technical field (or equivalent experience)
• ServiceNow System Administration
• Any of the following certifications are a plus:
• ServiceNow Certified Application Developer
• ITIL Foundations
• ServiceNow Discovery Fundamentals
• ServiceNow Certified Implementation Specialist – Discovery
• ServiceNow Advanced System Administration
• Scripting in ServiceNow
• CCNA or equivalent
• MCSA, RHCSA (Microsoft, RedHat)

About Us

Homecare Homebase, a subsidiary of Hearst Corporation, is a market leader in healthcare software development providing mobile cloud-based solutions for clinical, operational, and financial improvement of homecare and hospice agencies throughout the United States. Our software enables real time solutions for wireless information exchange and communication between office staff, field staff, and physicians. Our success is fueled by our talented technology teams that are driven by their passion to make a difference in patient care. Our employees work in a culture that is guided by values of caring, action, respect, excellence, and smile (a positive attitude).

Job Title

ServiceNow Developer

Company

Homecare Homebase