ServiceNow Engineer
About the role
withcontaining that paragraph. Work Schedule: "Work Schedule: 5 Days (Mon – Fri); 8 hrs/Day; 40 hrs/wkly". That's schedule. So we need a Schedule section with that info. Essential Responsibilities: list of duties. We'll put under
Responsibilities
with- each duty.
Minimum Requirements: list of requirements (knowledge, skills, abilities). Could be under Requirements or Qualifications? The instruction: Use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Skills). So we have separate headings for Requirements, Qualifications, Skills. We need to decide where to place content.
Minimum Requirements includes: Must have active Top-Secret clearance..., 5 years experience, 3+ years ServiceNow admin, proficiency with web tech, experience with LDAP, SSO, REST/SOAP, understanding ITIL, ability to perform operational sustainment and full-stack dev, ability to work 40-hour week, overtime, travel 5-10%, familiarity with MS Office, attention to detail, communication skills, critical thinking, organizational, time-management, problem-solving, ability to work independently/team.
Also "Security Clearance Required:" repeats same. "Minimum Education: High School Diploma". "Minimum Years of Experience: 5 years of relevant experience". "Required Certifications: Must possess or be able to obtain a ServiceNow Certified System Administrator (CSA) Certification and a one of the following 8140 IAT Level II or III baseline certifications before start date: Level II certs include – CCNA Security, CySA+, CND, Security+ CE Level III certs include – CASP CE, CCNP Security, CISA, CISSP (or Associate)". That's qualifications.
Preferred Qualifications: Associate degree in IT related field (or better), ServiceNow Certified Application Developer (CAD) Certification, ServiceNow Certified Implementation Specialist (CIS) in ITSM, ITOM, or SPM, Background working within DoD or government IT service management environments, ITIL 4 Foundation/Master.
Also there is "Other Responsibilities: Safety - ..." etc. That seems like boilerplate but includes safety, quality, procedure compliance. Might be considered responsibilities? But they are generic. The instruction: Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The "Other Responsibilities: Safety - ..." maybe not boilerplate but could be considered responsibilities. However they are generic policies. Might be considered boilerplate? The instruction says remove boilerplate, but not explicitly to remove safety/quality sections. However they are generic company policies, likely considered boilerplate. Safer to omit them.
Compensation Details: $135,000 - $150,000. That's Pay.
Benefits Overview: list of benefits. That's Benefits.
We also have "Original Posting: 09/29/2026 - Until Filled" etc. That's metadata, can be omitted.
We need to include sections only when posting has real specific content. So we will have:
About the role (purpose and impact)
Responsibilities (essential responsibilities)
Requirements (minimum requirements? maybe combine with qualifications? But we have separate headings for Requirements, Qualifications, Skills. We need to decide distribution.
We could put:
- Requirements: Minimum Requirements (knowledge, skills, abilities) plus maybe education, years experience, certifications? Actually certifications could be Qualifications. Skills could be technical skills list.
But we have a lot of overlapping. Perhaps better to follow typical structure: Requirements = mandatory requirements (clearance, experience, education, certifications). Qualifications = preferred qualifications. Skills = technical skills (JavaScript, Ajax, HTML, Jelly, CSS, LDAP, SSO, REST/SOAP, ITIL, etc). However the posting lumps many together.
We need to preserve all substantive info. So we need to ensure we don't lose any.
Let's extract each piece:
From Minimum Requirements (Knowledge, Skills, and Abilities):
- Must have active Top-Secret clearance with SCI or TS with the ability to acquire SCI
- 5 years of relevant experience in software design, development, or enterprise platform engineering
- 3+ years of ServiceNow platform administration and maintenance (on-prem or hosted), and ServiceNow development experience (Glide scripting, Workflow Studio, UI customization, integrations)
- Proficiency with Web technologies such as JavaScript, Ajax, HTML, Jelly, and CSS
- Experience with LDAP, SSO, and Web Service integrations (REST/SOAP APIs)
- Strong understanding of ITIL practices and ServiceNow governance principles
- Demonstrated ability to perform both operational sustainment and full-stack development within the ServiceNow ecosystem
- Must be able to work a 40-hour work week, normally Monday through Friday.
- Ability to work overtime during critical peaks and be available to meet last-minute requests for overtime if needed.
- Ability to travel (5-10%) primarily within 75 miles.
- Familiarity with MS Office applications such as Excel, Word, Outlook, SharePoint, Project, and Visio.
- Exceptional attention to detail; excellent verbal and written communication skills; strong critical thinking, organizational, time-management, and problem-solving skills.
- Ability to work both independently and as part of a team in a dynamic environment.
Security Clearance Required: repeats same.
Minimum Education: High School Diploma
Minimum Years of Experience: 5 years of relevant experience (duplicate)
Required Certifications: Must possess or be able to obtain a ServiceNow Certified System Administrator (CSA) Certification and a one of the following 8140 IAT Level II or III baseline certifications before start date: Level II certs include – CCNA Security, CySA+, CND, Security+ CE Level III certs include – CASP CE, CCNP Security, CISA, CISSP (or Associate)
Preferred Qualifications:
- Associate degree in IT related field (or better)
- ServiceNow Certified Application Developer (CAD) Certification
- ServiceNow Certified Implementation Specialist (CIS) in ITSM, ITOM, or SPM
- Background working within DoD or government IT service management environments
- ITIL 4 Foundation/Master
Also there are hashtags etc, ignore.
Now we need to map to headings.
We could do:
About the role: purpose and impact paragraph.
Responsibilities: essential responsibilities list.
Requirements: mandatory requirements (clearance, experience, education, ability to work schedule, travel, MS Office, soft skills). Could also include ability to work 40hr week, overtime, travel.
Qualifications: required certifications (CSA + 8140 IAT Level II/III) plus maybe minimum years experience? But we already have experience in Requirements. Might be okay.
Skills: technical skills (web technologies, LDAP, SSO, REST/SOAP, ITIL, ServiceNow development, Glide scripting, Workflow Studio, UI customization, integrations, etc). Also maybe full-stack development.
Benefits: benefits overview.
Pay: compensation details.
Schedule: work schedule.
We must not create sections with filler like "not specified". All sections have content.
Now we need to output HTML fragment only, no /. Use
for headings. Use
- for lists. Use
for prose. We must not repeat job title. Not include Job ID etc. We must remove boilerplate: EEO, drug-free workplace, safety, quality, procedure compliance, equal opportunity, etc. Also remove "Other Responsibilities: Safety - ..." etc. Also remove "This position is not designated as a safety sensitive position." etc. Also remove "Learn more about your rights under Federal laws..." etc. Also remove "Original Posting: ..." etc. Also remove "#javelin #jointhepack ..." hashtags. Now craft content. About the role paragraph: combine purpose and impact sentences: "In support of a challenging, critical, and rewarding program that provides integrated voice, video, and data services throughout the Information Technology lifecycle, Amentum is seeking a ServiceNow Engineer - Senior to join our dynamic team of IT professionals dedicated to fostering a positive and collaborative work environment. You must be a critical thinker, have a strong work ethic, and be able to work independently or as a member of a team in a dynamic environment. We value candidates who are detail-oriented while also being able to think and react quickly to emerging and unique problem sets. To be successful, you must be able to rapidly adapt and learn how to operate the front and back end of new products and processes." That's the prose. Now Responsibilities: list each duty from "Essential Responsibilities:" bullet list. Let's extract each duty: - Design, develop, configure, and maintain ServiceNow applications, modules, and integrations in support of enterprise ITSM and ITOM capabilities. - Administer and sustain the on-premises/self-hosted ServiceNow instance, ensuring performance, compliance, and availability. - Implement and enhance core applications such as Incident, Problem, Change, Knowledge, CMDB, Service Catalog, and Service Portal/Employee Center. - Develop custom applications, UI Policies, Business Rules, Script Includes, Client Scripts, and Workflow Studio logic aligned with business requirements. - Manage data imports, transformations, and integrations via REST/SOAP APIs, LDAP, and other data exchange mechanisms. - Apply CSDM principles to maintain accurate service mapping and CMDB data relationships. - Partner with cybersecurity and infrastructure teams to ensure adherence to DoD security and accreditation requirements. - Support patching, upgrades, and release deployments while ensuring backwards compatibility and minimal service disruption. - Participate in Agile sprint cycles, backlog grooming, and technical design sessions. - Conduct impact analyses, architectural reviews, and document new functionality or integrations. - Continuously research emerging ServiceNow features, plugins, and best practices to improve platform maturity. - Troubleshoot, resolve, and document complex technical issues; provide Tier 3 escalation support. - Collaborate with stakeholders and cross-functional teams to align ServiceNow capabilities with organizational objectives. We'll put each as
- . Now Requirements: we need to list mandatory requirements (clearance, experience, education, ability to work 40hr week, overtime, travel, MS Office, soft skills). Also maybe "Must be able to work a 40-hour work week, normally Monday through Friday." etc. Let's list: - Active Top-Secret clearance with SCI or TS, with ability to acquire SCI - 5 years of relevant experience in software design, development, or enterprise platform engineering - 3+ years of ServiceNow platform administration and maintenance (on-prem or hosted), and ServiceNow development experience (Glide scripting, Workflow Studio, UI customization, integrations) - High School Diploma (minimum education) - Ability to work a 40-hour work week, normally Monday through Friday - Ability to work overtime during critical peaks and be available for last-minute overtime requests - Ability to travel 5-10% primarily within 75 miles - Familiarity with MS Office applications (Excel, Word, Outlook, SharePoint, Project, Visio) - Exceptional attention to detail; excellent verbal and written communication skills; strong critical thinking, organizational, time-management, and problem-solving skills - Ability to work both independently and as part of a team in a dynamic environment We could also include "Must be able to work a 40-hour work week..." already. Now Qualifications: required cert
- for lists. Use