ServiceNow Software Designer

We are seeking a ServiceNow Software Designer to join the Digital Modernization Sector at Leidos, supporting a key program. This role requires on-site presence a minimum of 5 days per week at the posted location(s).

About the role

The ServiceNow Software Designer will provide expert knowledge in network management systems, operating systems, commercial and government software, and full integration of toolsets and servers.

Responsibilities

• Deploy, administer, develop, and integrate the ServiceNow suite on RHEL and Windows; collaborate with database developers on MariaDB connectivity, schema, and performance requirements.
• Work within Agile/Scrum and SDLC processes to plan, build, test, and deliver ServiceNow features; participate in stand-ups, sprint planning, reviews, and retrospectives.
• Collaborate with Project Managers and Technical Leads to communicate status, risks, and technical challenges; provide estimates and technical inputs.
• Design and implement integrations between ServiceNow, Cisco Network Services Orchestrator (NSO), GOTS, and other enterprise tools using REST/SOAP APIs, IntegrationHub, and MID Server.
• Create and maintain technical documentation (design specs, runbooks, user guides) and support user handoff training when required.
• Monitor application performance and availability; build dashboards/alerts and proactively remediate issues.
• Implement security hardening and compliance controls; support RMF authorization and accreditation (A&A) by producing artifacts, remediating findings, and applying DISA STIG/SCAP benchmarks and customer-specific requirements.
• Support the automation of ServiceNow deployments and related tasks by contributing to the development of scripts using Ansible, Python, Terraform, and PowerShell; assist in creating test, validation, and verification scripts.
• Troubleshoot and resolve complex system and service issues; perform and document Root Cause Analysis (RCA) and implement corrective actions.
• Conduct system performance analysis and tuning to optimize configurations and throughput.
• Execute engineering tasks across the SDLC, adhering to change/release processes and delivering within scope and schedule.
• Package and deliver well-engineered solutions for Operations to deploy to production with minimal manual steps and a high success rate.
• Perform additional duties as assigned in a dynamic environment to support evolving business and technical requirements.

Requirements

• Active TS/SCI with Poly clearance.
• 10 years of combined work experience and education (e.g., Doctorate and 3 years, Master’s and 4 years, Bachelor’s and 6 years, Associate’s and 8 years, or HS diploma and 10 years).
• Compliance with Department of Defense (DoD) 8140 Information Assurance Technical (IAT) Level 2.
• At least 1 year of relevant ServiceNow experience (work history, education, or training).
• Experience working within concept, design, engineering, production, and sustainment phases of the ServiceNow system development lifecycle.
• Experience with Agile, Scrum, or SDLC methodologies.
• Ability to work independently with both local and geographically diverse team members.
• Strong time management skills to meet deliverable timelines.
• Ability to process and analyze information from customer trouble calls, make determinations, and provide solutions.
• Strong communication and organizational skills, including attention to detail, multitasking, and critical thinking.
• Experience working in a professional office setting within a team environment.
• Ability to thrive in a highly dynamic and changing environment while adapting to shifting priorities.
• Working knowledge of ServiceNow or other ITSM platforms.
• Experience with Microsoft Office products: Word, Excel, PowerPoint, and Outlook.

Qualifications

• ServiceNow Certified System Administrator (desired).
• Cross-platform and integration experience with Windows, Linux, Android, Juniper, and Cisco (desired).
• Experience developing and scripting within ServiceNow using JavaScript, as well as integrating ServiceNow with external systems using Java, Python, Perl, or PowerShell (desired).
• Experience with databases including MariaDB (desired).

Pay

Pay Range: $107,900.00 - $195,050.00. The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Benefits

Pay and benefits are fundamental to any career decision. Leidos offers competitive compensation, Health and Wellness programs, Income Protection, Paid Leave, and Retirement. More details are available at www.leidos.com/careers/pay-benefits.