ServiceNow - ServiceNow IT Operations Management (ITOM) - Senior - Tech Cons - Open Location

We need to produce HTML fragment with headings

for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. Must not repeat job title. No metadata like Job ID. Remove boilerplate, navigation, legal, EEO, etc. Must preserve all substantive info. We need to parse the posting. Let's extract sections: - About the role: The initial paragraph: "Location: Anywhere in Country At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. In the digital economy, it takes more than good ideas and strong leadership to thrive. Upgrading outdated processes, systems and information is vital – but can be a risky investment in such a rapidly changing environment. That’s why some of the most prestigious businesses worldwide look to us for authoritative, agile, and efficient solutions for business decision-making. As a ServiceNow Senior Consultant you’ll play a leading role in that mission, providing the competitive edge our clients need to overcome some of the biggest creative and technical challenges around. The opportunity You’ll lead ServiceNow Transformation teams in a rapidly growing area of the business. It’s a client visible role, in which you’ll have opportunities to showcase your ability to not only motivate and develop your team but also establish and maintain new client relationships. You will have an opportunity to grow your consulting and team leadership skills, as well build relationships and obtain experiences that will define your career. In this role, you will identify and define user/customer requirements, focusing on developing user interfaces (UI) across various platforms such as mobile, web, and tablets. You will be responsible for creating software components and services that interact seamlessly with upstream and downstream components, ensuring that business requirements are met through effective coding and programming." We can treat that as About the role. - Responsibilities: There's a section "Your Key Responsibilities As a Senior Application Designer and Developer, you will play a pivotal role in delivering innovative solutions. Your time will be spent on various responsibilities, including:" then bullet list: "Collaborating with clients to gather and analyze requirements, ensuring that the final product meets their needs. Designing and developing user interfaces that are not only functional but also enhance user experience. Writing clean, maintainable code and creating specifications that support business objectives. Regular travel may be required to meet with clients, providing you with the opportunity to engage directly with stakeholders." Also later there is "Act as a workstream lead across all aspects of a ServiceNow ITOM/CMDB project and solution delivery including but not limited to design, configuration/development, testing and deployment phases" etc. Those seem more like Skills/Attributes. But we can include them under Responsibilities? The posting has "Skills And Attributes For Success" then bullet list of many items. So we separate. Thus Responsibilities: the four bullet points. - Skills And Attributes For Success: list of many bullet points: "Act as a workstream lead across all aspects of a ServiceNow ITOM/CMDB project and solution delivery including but not limited to design, configuration/development, testing and deployment phases Ability to manage and mentor a multi-disciplinary team of 3-5 resources including offshore resources (e.g., consultants, developers, and testers) Provide guidance and industry leading practice expertise for ServiceNow ITOM/CMDB process implementations, including how specific business objectives can be met through process and technology transformation Ability to analyze a company’s people, process, and technology capabilities, provide leading practice recommendations and contribute insights to strategic roadmaps Ability to advise on the connectivity of the CMDB and IT Operations Management (ITOM) to ITSM processes Ability to lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources Experience in waterfall and agile delivery models – including supporting management activities such as planning, status reporting, budgets and risk and issue logs Ability to create high quality deliverables and project artifacts" We'll treat as Skills. - Requirements / Qualifications: The posting has "To qualify for the role, you must have A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline Typically, no less than 2 - 4 years relevant ServiceNow ITOM/CMDB project experience. ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD) Minimum of 2 of the following ServiceNow certifications: ServiceNow Certified Implementation Specialist – Data Foundations ServiceNow Certified Implementation Specialist – Discovery ServiceNow Certified Implementation Specialist – Event Management ServiceNow Certified Implementation Specialist – Service Mapping 3+ years of Big 4 or equivalent consulting experience Excellent soft skills – communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization Experience leading teams and supervising others A driver’s license valid in the U.S. Ability to travel to meet client needs" Also "Ideally, you’ll also have ServiceNow Certified Implementation Specialist – ITSM or HAM or SAM Performance analytics and reporting experience – certifications are a plus Experience in ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower)" This could be under Qualifications or Skills. We'll treat as Qualifications (preferred). We'll separate maybe "Qualifications" for required, and "Preferred Qualifications" but we only have headings: Requirements, Qualifications, Skills. We can put required under Requirements, and preferred under Qualifications? Or combine. The instruction: Use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can have both Requirements and Qualifications sections. We'll put required in Requirements, and preferred in Qualifications. - Benefits: The posting mentions "What We Offer You At EY, we harness our collective strength to empower you to shape your future with confidence through professional growth, personal fulfillment and an inclusive culture. Learn more at ey.com/us/careers." Then later: "In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options." That's benefits. So we can include Benefits section with those items. - Pay: The posting includes salary ranges: "The salary range for this job is: New York City, Boston, and Washington DC Metro Areas, Washington State, and Southern California offices – $122,900 to $204,900 Bay Area California offices – $128,100 to $213,400 All other offices locations in the US, including Sacramento – $102,500 to $187,900 Individual salaries within these ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography." So we include Pay section with that info. - Schedule: Not mentioned explicitly. There's "Regular travel may be required". No schedule like full-time, part-time, shift. So we should NOT create Schedule section because no specific content. So omit. - Also there is "Location: Anywhere in Country". Could be included in About the role or maybe as a short paragraph. We'll include location in About the role paragraph. We must not include boilerplate like EEO, legal, application instructions, etc. Remove duplicated lines. Now produce HTML fragment: use

for each section heading, then content:

for prose,

• for lists. We need to decide which content is prose vs list. About the role: multiple sentences; we can put in

  . Responsibilities: list of four items ->

  • . Skills: list of many items ->
    • . Requirements: list of required items -> maybe bullet list. Qualifications: list of preferred items -> bullet list. Benefits: list of benefits -> bullet list. Pay: prose description with salary ranges; could be

      with details. We must not repeat job title. Not include "Location: Anywhere in Country" as heading; we can embed in About the role. Let's craft. First, About the role paragraph: combine the location and intro. Paragraph: "Location: Anywhere in Country. At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. In the digital economy, it takes more than good ideas and strong leadership to thrive. Upgrading outdated processes, systems and information is vital – but can be a risky investment in such a rapidly changing environment. That’s why some of the most prestigious businesses worldwide look to us for authoritative, agile, and efficient solutions for business decision-making. As a ServiceNow Senior Consultant you’ll play a leading role in that mission, providing the competitive edge our clients need to overcome some of the biggest creative and technical challenges around. The opportunity You’ll lead ServiceNow Transformation teams in a rapidly growing area of the business. It’s a client visible role, in which you’ll have opportunities to showcase your ability to not only motivate and develop your team but also establish and maintain new client relationships. You will have an opportunity to grow your consulting and team leadership skills, as well build relationships and obtain experiences that will define your career. In this role, you will identify and define user/customer requirements, focusing on developing user interfaces (UI) across various platforms such as mobile, web, and tablets. You will be responsible for creating software components and services that interact seamlessly with upstream and downstream components, ensuring that business requirements are met through effective coding and programming." Make sure no duplication. Now Responsibilities: list items: - Collaborating with clients to gather and analyze requirements, ensuring that the final product meets their needs. - Designing and developing user interfaces that are not only functional but also enhance user experience. - Writing clean, maintainable code and creating specifications that support business objectives. - Regular travel may be required to meet with clients, providing you with the opportunity to engage directly with stakeholders. Now Skills: list items (the bullet list under Skills And Attributes For Success). Let's extract each bullet: - Act as a workstream lead across all aspects of a ServiceNow ITOM/CMDB project and solution delivery including but not limited to design, configuration/development, testing and deployment phases - Ability to manage and mentor a multi-disciplinary team of 3-5 resources including offshore resources (e.g., consultants, developers, and testers) - Provide guidance and industry leading practice expertise for ServiceNow ITOM/CMDB process implementations, including how specific business objectives can be met through process and technology transformation - Ability to analyze a company’s people, process, and technology capabilities, provide leading practice recommendations and contribute insights to strategic roadmaps - Ability to advise on the connectivity of the CMDB and IT Operations Management (ITOM) to ITSM processes - Ability to lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources - Experience in waterfall and agile delivery models – including supporting management activities such as planning, status reporting, budgets and risk and issue logs - Ability to create high quality deliverables and project artifacts Now Requirements (required): list: - A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline - Typically, no less than 2 - 4 years relevant ServiceNow ITOM/CMDB project experience - ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD) - Minimum of 2 of the following ServiceNow certifications: - ServiceNow Certified Implementation Specialist – Data Foundations - ServiceNow Certified Implementation Specialist – Discovery - ServiceNow Certified Implementation Specialist – Event Management - ServiceNow Certified Implementation Specialist – Service Mapping - 3+ years of Big 4 or equivalent consulting experience - Excellent soft skills – communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization - Experience leading teams and supervising others - A driver’s license valid in the U.S. - Ability to travel to meet client needs Now Qualifications (preferred/ideal): list: - ServiceNow Certified Implementation Specialist – ITSM or HAM or SAM - Performance