ServiceNow - ServiceNow IT Operations Management (ITOM) - Senior - Tech Cons - Open Location
for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. Remove boilerplate etc. We need to parse the posting. Key content: Location: Anywhere in Country (but location not needed as heading; we can include as short p maybe). The posting includes many paragraphs. We need sections: - About the role: maybe the introductory paragraphs describing role, mission, opportunity. Could be "About the role". We'll include a
with that content. - Responsibilities: there is "Your Key Responsibilities As a Senior Application Designer and Developer, you will play a pivotal role..." then bullet list. So we need
Responsibilities
then- items.
- Requirements / Qualifications: There's "To qualify for the role, you must have ..." includes degree, experience, certifications, etc. Also "Ideally, you’ll also have ..." maybe part of qualifications. We'll combine into Requirements or Qualifications. Use
Requirements
maybe. - Skills: There's "Skills And Attributes For Success" with bullet list. That's skills. SoSkills
with list. - Benefits: There's "What We Offer You At EY..." includes medical, dental, pension, 401(k), paid time off. Also salary range info (Pay). So we need Benefits section with list of benefits. Pay section separate: we have salary ranges for different locations. So we needPay
with that info (maybe asdescribing ranges). Schedule: not mentioned (no schedule info). So omit Schedule. Also maybe include a short p for location metadata. We must not repeat job title as heading. No Job ID. We must not include boilerplate like EEO, scam warning, application instructions, etc. Remove those. We must preserve all substantive information; do not invent or summarize away detail. So we need to include all bullet points etc. Let's extract content. First, intro paragraphs: "Location: Anywhere in Country At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. In the digital economy, it takes more than good ideas and strong leadership to thrive. Upgrading outdated processes, systems and information is vital – but can be a risky investment in such a rapidly changing environment. That’s why some of the most prestigious businesses worldwide look to us for authoritative, agile, and efficient solutions for business decision-making. As a ServiceNow Senior Consultant you’ll play a leading role in that mission, providing the competitive edge our clients need to overcome some of the biggest creative and technical challenges around. The opportunity You’ll lead ServiceNow Transformation teams in a rapidly growing area of the business. It’s a client visible role, in which you’ll have opportunities to showcase your ability to not only motivate and develop your team but also establish and maintain new client relationships. You will have an opportunity to grow your consulting and team leadership skills, as well build relationships and obtain experiences that will define your career. In this role, you will identify and define user/customer requirements, focusing on developing user interfaces (UI) across various platforms such as mobile, web, and tablets. You will be responsible for creating software components and services that interact seamlessly with upstream and downstream components, ensuring that business requirements are met through effective coding and programming." We can combine into About the role. Now Responsibilities bullet list: From "Your Key Responsibilities As a Senior Application Designer and Developer, you will play a pivotal role in delivering innovative solutions. Your time will be spent on various responsibilities, including:" Then list: - Collaborating with clients to gather and analyze requirements, ensuring that the final product meets their needs. - Designing and developing user interfaces that are not only functional but also enhance user experience. - Writing clean, maintainable code and creating specifications that support business objectives. - Regular travel may be required to meet with clients, providing you with the opportunity to engage directly with stakeholders. We need to capture each as
- .
Now Skills And Attributes For Success bullet list:
From "Skills And Attributes For Success Here, you’ll serve a wide portfolio of clients - each with their own backgrounds, strengths, and ambitions, so no two days will be the same. That could mean working to improve our customers’ ITOM and CMDB process or evaluating how AI can streamline delivery. Wherever you find yourself, you’ll be making a visible impact on projects that cross borders and challenge conventional wisdom to encourage transformation."
Then bullet list (looks like each line starts with ability etc). Let's extract:
- Act as a workstream lead across all aspects of a ServiceNow ITOM/CMDB project and solution delivery including but not limited to design, configuration/development, testing and deployment phases
- Ability to manage and mentor a multi-disciplinary team of 3-5 resources including offshore resources (e.g., consultants, developers, and testers)
- Provide guidance and industry leading practice expertise for ServiceNow ITOM/CMDB process implementations, including how specific business objectives can be met through process and technology transformation
- Ability to analyze a company’s people, process, and technology capabilities, provide leading practice recommendations and contribute insights to strategic roadmaps
- Ability to advise on the connectivity of the CMDB and IT Operations Management (ITOM) to ITSM processes
- Ability to lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources
- Experience in waterfall and agile delivery models – including supporting management activities such as planning, status reporting, budgets and risk and issue logs
- Ability to create high quality deliverables and project artifacts
Now Requirements / Qualifications:
"To qualify for the role, you must have A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar disciplineTypically, no less than 2 - 4 years relevant ServiceNow ITOM/CMDB project experience.ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD) Minimum of 2 of the following ServiceNow certifications:ServiceNow Certified Implementation Specialist – Data Foundations ServiceNow Certified Implementation Specialist – Discovery ServiceNow Certified Implementation Specialist – Event Management ServiceNow Certified Implementation Specialist – Service Mapping 3+ years of Big 4 or equivalent consulting experienceExcellent soft skills – communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organizationExperience leading teams and supervising othersA driver’s license valid in the U.S.Ability to travel to meet client needs"
Then "Ideally, you’ll also have ServiceNow Certified Implementation Specialist – ITSM or HAM or SAMPerformance analytics and reporting experience – certifications are a plusExperience in ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower)"
We need to preserve all details. We'll format as list maybe.
Now Benefits:
"What We Offer You At EY, we harness our collective strength to empower you to shape your future with confidence through professional growth, personal fulfillment and an inclusive culture. Learn more at ey.com/us/careers. The salary range for this job is:New York City, Boston, and Washington DC Metro Areas, Washington State, and Southern California offices – $122,900 to $204,900Bay Area California offices – $128,100 to $213,400All other offices locations in the US, including Sacramento – $102,500 to $187,900Individual salaries within these ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options."
So Benefits: medical and dental coverage, pension and 401(k) plans, wide range of paid time off options. Also professional growth etc but that's more description. We'll list benefits as bullet list.
Pay: salary ranges as given. We'll put in
Pay
thenwith the ranges. Schedule: none. Location: maybe a short p: "Location: Anywhere in Country". Could be included as a p before sections. We must not include boilerplate like "Are you ready to shape your future with confidence? Apply today..." etc. Also remove application instructions, EEO, etc. Now produce HTML fragment. We'll start with maybe a p for location. Then
About the role
...
ThenResponsibilities
- ...
Skills
- ...
Requirements
- ...
Benefits
- ...
Pay
...
Make sure no extra whitespace issues. Let's craft the About the role paragraph: combine the intro sentences into a coherent paragraph. We'll keep as is but maybe trim redundant. We'll write:At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. In the digital economy, it takes more than good ideas and strong leadership to thrive. Upgrading outdated processes, systems and information is vital – but can be a risky investment in such a rapidly changing environment. That’s why some of the most prestigious businesses worldwide look to us for authoritative, agile, and efficient solutions for business decision-making. As a ServiceNow Senior Consultant you’ll play a leading role in that mission, providing the competitive edge our clients need to overcome some of the biggest creative and technical challenges around. You’ll lead ServiceNow Transformation teams in a rapidly growing area of the business. It’s a client visible role, in which you’ll have opportunities to showcase your ability to not only motivate and develop your team but also establish and maintain new client relationships. You will have an opportunity to grow your consulting and team leadership skills, as well build relationships and obtain experiences that will define your career. In this role, you will identify and define user/customer requirements, focusing on developing user interfaces (UI) across various platforms such as mobile, web, and tablets. You will be responsible for creating software components and services that interact seamlessly with upstream and downstream components, ensuring that business requirements are met through effective coding and programming.
Now Responsibilities list items: - Collaborating with clients to gather and analyze requirements, ensuring that the final product meets their needs. - Designing and developing user interfaces that are not only functional but also enhance user experience. - Writing clean, maintainable code and creating specifications that support business objectives. - Regular travel may be required to meet with clients, providing you with the opportunity to engage directly with stakeholders. Now Skills list items (as above). Ensure we keep the exact phrasing. Now Requirements list items: need to break into sensible items. Let's list: - Bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline - Typically, no less than 2 - 4 years relevant ServiceNow ITOM/CMDB project experience - ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD) - Minimum of 2 of the following ServiceNow certifications: - ServiceNow Certified Implementation Specialist – Data Foundations - ServiceNow Certified Implementation Specialist – Discovery - ServiceNow Certified Implementation Specialist – Event Management - ServiceNow Certified Implementation Specialist – Service Mapping - 3+ years of Big 4 or equivalent consulting experience - Excellent soft skills – communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization - Experience leading teams and supervising others - A driver’s license valid in the U.S. - Ability to travel to