ServiceNow - ServiceNow HR Service Delivery (HRSD) - Manager - Tech Cons- Open Location

We need to output HTML fragment with sections: headings

for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. Must not repeat job title. No Job ID etc. Remove boilerplate, navigation, legal, EEO, duplicated lines, application instructions. Must preserve all substantive information. We need to parse the posting. Key parts: Location: Anywhere in Country (maybe not needed). At EY, we’re all in to shape your future with confidence. ... (intro paragraph). Then "The opportunity" paragraph. Then "In this role, you will interact..." paragraph. Then "Your Key Responsibilities" heading (but we will use

for section headings). Then bullet list of responsibilities? Actually after "Your Key Responsibilities As a Manager in Technology Analysis, you will play a pivotal role..." then sentences: "Lead workstream delivery and ensure effective management of processes and solutions.Track deliverable completion and project status, ensuring alignment with performance objectives.Actively participate in client working sessions, leading workstreams from planning through execution and closure." These are sentences but could be considered list items. We'll treat as

• . Then "Skills And Attributes For Success" heading. Then paragraphs describing. Then bullet list of skills? Actually after that paragraph there is a list of abilities each starting with "Ability to ..." etc. Those are bullet-like lines. We'll convert each line to
• . Then "To qualify for the role, you must have" heading? Not given but we can treat as Requirements/Qualifications. We'll have a section Requirements (or Qualifications). The content: list of qualifications: bachelor's degree..., typically no less than 4-6 years..., ServiceNow Certified..., Minimum of 1 of the following..., etc. We'll list as
• . Then "Ideally, you’ll also have" list: ServiceNow Certified Master Architect..., Performance analytics..., Employee Center..., Experience in ServiceNow’s AI solutions... We'll include as part of Requirements or maybe separate "Preferred Qualifications". But we only have headings list: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We can combine Requirements and Qualifications maybe. But we need to decide. We have "What We Look For" paragraph (leadership qualities). Could be part of Skills or maybe About the role? Probably "Skills" section. We have "What We Offer You At EY" paragraph describing compensation and benefits, flexible environment, etc. Then details: base salary range, total rewards includes medical/dental, pension/401(k), paid time off, hybrid model expectation, flexible vacation policy, etc. This is Benefits and Pay. So we need Pay section with salary ranges. Benefits section with medical/dental, pension/401(k), paid time off, flexible vacation, holidays, etc. Schedule maybe not present except hybrid model expectation (40-60% in person). That's schedule info. So we can include Schedule section with that detail. We must not include sections with filler like "commensurate with experience". We have actual salary ranges, so Pay section is valid. We must not include application instructions like "Apply today", "EY accepts applications", etc. Remove those. We must not include boilerplate like EEO, legal, etc. Remove those paragraphs at end. We must preserve all substantive information: intro paragraphs, opportunity, role description, responsibilities, skills attributes, qualifications, what we look for, what we offer (compensation, benefits, schedule). Also location maybe not needed but could be part of About the role? Might be optional. The instruction: do not repeat job title as heading. Location can be included in a short

  maybe under About the role. We need to output only HTML fragment, no /, no markdown. Let's craft sections:

  About the role

  Location: Anywhere in Country. At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. In the digital economy, it takes more than good ideas and strong leadership to thrive. Upgrading outdated processes, systems and information is vital – but can be a risky investment in such a rapidly changing environment. That’s why some of the most prestigious businesses worldwide look to us for authoritative, agile, and efficient solutions for business decision-making. As a ServiceNow Consulting Manager you’ll play a leading role in that mission, providing the competitive edge our clients need to overcome some of the biggest creative and technical challenges around.

  Maybe we can trim some fluff but must preserve all substantive information. The intro is somewhat generic but it's part of posting. We'll keep.

  Responsibilities

  • Lead workstream delivery and ensure effective management of processes and solutions.
  • Track deliverable completion and project status, ensuring alignment with performance objectives.
  • Actively participate in client working sessions, leading workstreams from planning through execution and closure.
  • Interact with business stakeholders to evaluate business models, processes, and operations.
  • Gather, understand, and analyze business requirements, translating them into technical specifications.
  • Analyze newly implemented technology solutions to ensure they meet business requirements and collaborate with technical teams to design and deliver system architecture solutions.
  Note: The "Your Key Responsibilities" paragraph also includes "As a Manager in Technology Analysis, you will play a pivotal role in managing and delivering complex technical initiatives. You will face challenges that require innovative problem-solving and analytical skills, providing you with opportunities to grow and learn in a dynamic environment. This role includes regular travel required to meet client needs." We should include those as responsibilities too. Let's add:
• Manage and deliver complex technical initiatives, solving problems with innovative analytical skills.
• Regular travel required to meet client needs.
Now Skills section: we have "Skills And Attributes For Success" paragraph plus bullet list of abilities. Also "What We Look For" paragraph about leadership qualities. We'll combine into Skills.

Skills

Here, you’ll serve a wide portfolio of clients - each with their own backgrounds, strengths, and ambitions, so no two days will be the same. That could mean working to improve our customers’ HRSD process or evaluating how AI can streamline delivery. Wherever you find yourself, you’ll be making a visible impact on projects that cross borders and challenge conventional wisdom to encourage transformation. Act as an engagement or workstream lead across all aspects of a ServiceNow HRSD project and solution delivery including but not limited to design, configuration/development, testing and deployment phases.

• Ability to manage and mentor a multi-disciplinary team of 5-10+ resources including offshore resources (e.g., consultants, developers, and testers)
• Ability to build and foster client relationships and demonstrate the value of EY services
• Excellent business acumen with the ability to make fact-based decisions and resolve conflicts
• Provide guidance and industry leading practice expertise for ServiceNow HRSD process implementations, including how specific business objectives can be met through process and technology transformation
• Demonstrated knowledge of ServiceNow’s latest AI-enabled HRSD and employee experience capabilities, including Now Assist for HRSD, EmployeeWorks, and Employee Slate, and how they can improve employee self-service, HR case resolution, onboarding, and lifecycle event delivery
• Experience shaping AI-enabled HRSD use cases that leverage EmployeeWorks as a conversational AI front door and Employee Slate as a personalized employee experience layer to help employees find answers, complete requests, manage tasks, and engage with HR services through natural language
• Ability to advise clients on responsible AI adoption in HRSD, including governance, data and knowledge readiness, security/privacy, workflow design, human-in-the-loop controls, adoption strategy, and value measurement
• Ability to analyze a company’s people, process, and technology capabilities, provide leading practice recommendations and contribute insights to strategic roadmaps
• Ability to lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources
• Experience in waterfall and agile delivery models – including supporting management activities such as planning, status reporting, budgets and risk and issue logs
• Ability to support pre-sales efforts including creating proposals and estimates
• Ability to create high-quality deliverables and project artifacts
• Proactive, adaptable, and committed to continuous improvement; thrive in collaborative environments and passionate about delivering exceptional results for clients
Now Requirements/Qualifications. We'll have a section

Requirements

(or Qualifications). We'll include both mandatory and preferred. Content: - A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline - Typically, no less than 4 - 6 years relevant ServiceNow HRSD project experience - ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD) - Minimum of 1 of the following ServiceNow certifications: ServiceNow Certified Implementation Specialist – HR Service Delivery - 5+ years of Big 4 or equivalent consulting experience - Excellent soft skills – executive communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization - Experience leading teams and supervising others - A driver’s license valid in the U.S. - Ability to travel to meet client needs Preferred (Ideally, you’ll also have): - ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA) - Performance analytics and reporting experience – certifications are a plus - Employee Center and Workplace Service Delivery experience – certifications are a plus - Experience in ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower) We'll put these as
• . Now Benefits section: from "What We Offer You At EY" paragraph after compensation details. We have: comprehensive compensation and benefits package, medical and dental coverage, pension and 401(k) plans, wide range of paid time off options, flexible vacation policy, designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, other leaves of absence. We'll put in Benefits.

  Benefits

  • Medical and dental coverage
  • Pension and 401(k) plans
  • Wide range of paid time off options
  • Flexible vacation policy (decide how much vacation time needed based on personal circumstances)
  • Designated EY Paid Holidays
  • Winter/Summer breaks
  • Personal/Family Care leave
  • Other leaves of absence as needed to support physical, financial, and emotional well‑being
  Pay section: base salary ranges.

  Pay

  The base salary range for this job in all geographic locations in the US is $142,600 to $261,500. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $171,200 to $297,200. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography.

  Schedule section: hybrid model expectation.

  Schedule

  Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well‑being.

  Wait that's actually benefits again. Schedule should be about work arrangement: "Join us in our team‑led and leader‑enabled hybrid model. Our expectation is for most people in