ServiceNow - ServiceNow HR Service Delivery (HRSD) - Manager - Tech Cons- Open Location
for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. Remove boilerplate, navigation, EEO, etc. Must preserve all substantive info.
We need to parse the posting.
Key parts:
Location: Anywhere in Country (maybe irrelevant). At EY, we’re all in to shape your future with confidence... This is introductory prose.
Then "The opportunity" etc.
We need sections: About the role (maybe the intro paragraph). Responsibilities (list of duties). Requirements (maybe qualifications). Skills (maybe skills and attributes). Benefits (maybe what we offer). Pay (salary range). Schedule (maybe flexible work, travel, hybrid model). We must not create sections with placeholder or generic like "commensurate with experience". Must only include if posting actually states them.
Let's extract content.
First, introductory paragraph: "Location: Anywhere in Country At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. In the digital economy, it takes more than good ideas and strong leadership to thrive. Upgrading outdated processes, systems and information is vital – but can be a risky investment in such a rapidly changing environment. That’s why some of the most prestigious businesses worldwide look to us for authoritative, agile, and efficient solutions for business decision-making. As a ServiceNow Consulting Manager you’ll play a leading role in that mission, providing the competitive edge our clients need to overcome some of the biggest creative and technical challenges around."
That's prose. Could be "About the role". We'll put About the role
then
with that content (maybe trimmed). Ensure we don't repeat job title as heading (the page already shows it). So we can still have About the role heading. Next: "The opportunity You’ll lead ServiceNow Transformation teams in a rapidly growing area of the business. It’s a client visible role, in which you’ll have opportunities to showcase your ability to not only motivate and develop your team but also establish and maintain new client relationships. You will have an opportunity to grow your consulting and team leadership skills, as well build relationships and obtain experiences that will define your career. In this role, you will interact with business stakeholders to evaluate business models, processes, and operations. You will gather, understand, and analyze business requirements, translating them into technical specifications. Additionally, you will analyze newly implemented technology solutions to ensure they meet business requirements and collaborate with technical teams to design and deliver system architecture solutions." That seems like responsibilities. Could be part of responsibilities. Then later "Your Key Responsibilities As a Manager in Technology Analysis, you will play a pivotal role in managing and delivering complex technical initiatives. You will face challenges that require innovative problem-solving and analytical skills, providing you with opportunities to grow and learn in a dynamic environment. This role includes regular travel required to meet client needs. Lead workstream delivery and ensure effective management of processes and solutions.Track deliverable completion and project status, ensuring alignment with performance objectives.Actively participate in client working sessions, leading workstreams from planning through execution and closure." That's more responsibilities. Then "Skills And Attributes For Success Here, you’ll serve a wide portfolio of clients - each with their own backgrounds, strengths, and ambitions, so no two days will be the same. That could mean working to improve our customers’ HRSD process or evaluating how AI can streamline delivery. Wherever you find yourself, you’ll be making a visible impact on projects that cross borders and challenge conventional wisdom to encourage transformation. Act as an engagement or workstream lead across all aspects of a ServiceNow HRSD project and solution delivery including but not limited to design, configuration/development, testing and deployment phasesAbility to manage and mentor a multi-disciplinary team of 5-10+ resources including offshore resources (e.g., consultants, developers, and testers)Ability to build and foster client relationships and demonstrate the value of EY servicesExcellent business acumen with the ability to make fact-based decisions and resolve conflictsProvide guidance and industry leading practice expertise for ServiceNow HRSD process implementations, including how specific business objectives can be met through process and technology transformationDemonstrated knowledge of ServiceNow’s latest AI-enabled HRSD and employee experience capabilities, including Now Assist for HRSD, EmployeeWorks, and Employee Slate, and how they can improve employee self-service, HR case resolution, onboarding, and lifecycle event deliveryExperience shaping AI-enabled HRSD use cases that leverage EmployeeWorks as a conversational AI front door and Employee Slate as a personalized employee experience layer to help employees find answers, complete requests, manage tasks, and engage with HR services through natural languageAbility to advise clients on responsible AI adoption in HRSD, including governance, data and knowledge readiness, security/privacy, workflow design, human-in-the-loop controls, adoption strategy, and value measurementAbility to analyze a company’s people, process, and technology capabilities, provide leading practice recommendations and contribute insights to strategic roadmapsAbility to lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resourcesExperience in waterfall and agile delivery models – including supporting management activities such as planning, status reporting, budgets and risk and issue logsAbility to support pre-sales efforts including creating proposals and estimatesAbility to create high-quality deliverables and project artifacts" That's a long list of skills/attributes. Should be in
- .
Then "To qualify for the role, you must have A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar disciplineTypically, no less than 4 - 6 years relevant ServiceNow HRSD project experienceServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD) Minimum of 1 of the following ServiceNow certifications:ServiceNow Certified Implementation Specialist – HR Service Delivery 5+ years of Big 4 or equivalent consulting experienceExcellent soft skills – executive communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organizationExperience leading teams and supervising othersA driver’s license valid in the U.S.Ability to travel to meet client needs Ideally, you’ll also have ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA)Performance analytics and reporting experience – certifications are a plus Employee Center and Workplace Service Delivery experience – certifications are a plus Experience in ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower)"
That's qualifications/requirements. Could be Requirements section.
Then "What We Look For We seek individuals who are not only technically proficient but also possess the qualities of a leader. Top performers are proactive, adaptable, and committed to continuous improvement. They thrive in collaborative environments and are passionate about delivering exceptional results for clients."
That could be part of Skills or maybe separate but we can combine.
Then "What We Offer You At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more. We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $142,600 to $261,500. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $171,200 to $297,200. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being."
That includes Benefits, Pay, Schedule (hybrid model, travel, flexible vacation). So we need sections: Benefits, Pay, Schedule.
We must not include sections with placeholder like "commensurate with experience". We have actual salary ranges, so Pay section is valid.
Benefits: medical and dental coverage, pension and 401(k) plans, wide range of paid time off options. Also flexible vacation policy, holidays, etc. So we can list those.
Schedule: hybrid model expectation 40-60% in person, travel required, flexible vacation policy. Also mention regular travel required to meet client needs (from responsibilities). So schedule can include hybrid work expectation and travel.
We must not repeat job title as heading. Already fine.
We must not include Job ID/requisition numbers.
We must remove boilerplate: EEO, legal, etc. At the end there is a lot of EEO statement; we must drop that.
Also remove "Learn more." maybe not needed but it's part of prose; we can keep if it's substantive? It's just a call to action; maybe drop as it's application instruction? The instruction says remove application instructions. "Learn more." could be considered application instruction? It's not exactly applying but maybe it's a link. Safer to drop.
Also remove "Are you ready to shape your future with confidence? Apply today." etc. That's application instruction; drop.
Also remove "EY accepts applications for this position on an on-going basis." etc. Drop.
Also remove "For those living in California, please click here for additional information." Drop.
Also remove the EEO paragraph and accommodation details.
Now we need to output only HTML fragment.
Let's structure:
About the role
...
Responsibilities
- ... ...