ServiceNow - ServiceNow HR Service Delivery (HRSD) - Manager - Tech Cons- Open Location

We need to produce HTML fragment with sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections where there is real specific content. Must not repeat job title. Must not include Job ID etc. Remove boilerplate. Must preserve all substantive info. We need to parse the posting. Key sections: - Intro: "Location: Anywhere in Country At EY, we’re all in to shape your future with confidence..." This is about the role? Could be "About the role". We'll put that in

About the role

with paragraphs. - Then "The opportunity You’ll lead ServiceNow Transformation teams..." This could be part of responsibilities or about role. We'll incorporate into responsibilities. - "Your Key Responsibilities As a Manager in Technology Analysis..." This is responsibilities. - "Skills And Attributes For Success ..." This is skills. - "To qualify for the role, you must have ..." This is qualifications/requirements. - "Ideally, you’ll also have ..." maybe additional qualifications. - "What We Look For" maybe skills/attributes. - "What We Offer You At EY..." includes benefits, compensation, schedule. - Pay: base salary range details. - Schedule: flexible vacation policy, hybrid model expectation, travel required. - Benefits: medical and dental coverage, pension and 401(k) plans, paid time off options. We need to avoid filler like "commensurate with experience". Not present. We must not create sections with placeholder. So we include sections only if we have content. Let's extract content. About the role: combine introductory paragraphs up to "The opportunity". Actually "The opportunity" could be part of responsibilities. But we can treat "About the role" as the initial description: "Location: Anywhere in Country At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. In the digital economy, it takes more than good ideas and strong leadership to thrive. Upgrading outdated processes, systems and information is vital – but can be a risky investment in such a rapidly changing environment. That’s why some of the most prestigious businesses worldwide look to us for authoritative, agile, and efficient solutions for business decision-making. As a ServiceNow Consulting Manager you’ll play a leading role in that mission, providing the competitive edge our clients need to overcome some of the biggest creative and technical challenges around." We'll put that as About the role. Responsibilities: combine "The opportunity You’ll lead ServiceNow Transformation teams..." plus "Your Key Responsibilities As a Manager in Technology Analysis..." plus maybe some other responsibility bits. Let's extract: "The opportunity You’ll lead ServiceNow Transformation teams in a rapidly growing area of the business. It’s a client visible role, in which you’ll have opportunities to showcase your ability to not only motivate and develop your team but also establish and maintain new client relationships. You will have an opportunity to grow your consulting and team leadership skills, as well build relationships and obtain experiences that will define your career. In this role, you will interact with business stakeholders to evaluate business models, processes, and operations. You will gather, understand, and analyze business requirements, translating them into technical specifications. Additionally, you will analyze newly implemented technology solutions to ensure they meet business requirements and collaborate with technical teams to design and deliver system architecture solutions." Then "Your Key Responsibilities As a Manager in Technology Analysis, you will play a pivotal role in managing and delivering complex technical initiatives. You will face challenges that require innovative problem-solving and analytical skills, providing you with opportunities to grow and learn in a dynamic environment. This role includes regular travel required to meet client needs. Lead workstream delivery and ensure effective management of processes and solutions. Track deliverable completion and project status, ensuring alignment with performance objectives. Actively participate in client working sessions, leading workstreams from planning through execution and closure." We can combine these into responsibilities. Skills: "Skills And Attributes For Success Here, you’ll serve a wide portfolio of clients - each with their own backgrounds, strengths, and ambitions, so no two days will be the same. That could mean working to improve our customers’ HRSD process or evaluating how AI can streamline delivery. Wherever you find yourself, you’ll be making a visible impact on projects that cross borders and challenge conventional wisdom to encourage transformation. Act as an engagement or workstream lead across all aspects of a ServiceNow HRSD project and solution delivery including but not limited to design, configuration/development, testing and deployment phases Ability to manage and mentor a multi-disciplinary team of 5-10+ resources including offshore resources (e.g., consultants, developers, and testers) Ability to build and foster client relationships and demonstrate the value of EY services Excellent business acumen with the ability to make fact-based decisions and resolve conflicts Provide guidance and industry leading practice expertise for ServiceNow HRSD process implementations, including how specific business objectives can be met through process and technology transformation Demonstrated knowledge of ServiceNow’s latest AI-enabled HRSD and employee experience capabilities, including Now Assist for HRSD, EmployeeWorks, and Employee Slate, and how they can improve employee self-service, HR case resolution, onboarding, and lifecycle event delivery Experience shaping AI-enabled HRSD use cases that leverage EmployeeWorks as a conversational AI front door and Employee Slate as a personalized employee experience layer to help employees find answers, complete requests, manage tasks, and engage with HR services through natural language Ability to advise clients on responsible AI adoption in HRSD, including governance, data and knowledge readiness, security/privacy, workflow design, human-in-the-loop controls, adoption strategy, and value measurement Ability to analyze a company’s people, process, and technology capabilities, provide leading practice recommendations and contribute insights to strategic roadmaps Ability to lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources Experience in waterfall and agile delivery models – including supporting management activities such as planning, status reporting, budgets and risk and issue logs Ability to support pre-sales efforts including creating proposals and estimates Ability to create high-quality deliverables and project artifacts" That's a long list; we can put as

• items. Qualifications/Requirements: "To qualify for the role, you must have A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline Typically, no less than 4 - 6 years relevant ServiceNow HRSD project experience ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD) Minimum of 1 of the following ServiceNow certifications: ServiceNow Certified Implementation Specialist – HR Service Delivery 5+ years of Big 4 or equivalent consulting experience Excellent soft skills – executive communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization Experience leading teams and supervising others A driver’s license valid in the U.S. Ability to travel to meet client needs" Also "Ideally, you’ll also have ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA) Performance analytics and reporting experience – certifications are a plus Employee Center and Workplace Service Delivery experience – certifications are a plus Experience in ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower)" We can treat these as qualifications (maybe split into Requirements and Qualifications). But we can combine into one section "Requirements" or "Qualifications". The instruction says use headings like Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to decide which to include. We have content for Requirements (education, experience, certifications). Also we have "Ideally, you’ll also have..." which could be Qualifications (preferred). We could have both Requirements and Qualifications sections. But we must not create sections with filler. We have real content for both. Thus:

  Requirements

  with
  of mandatory items.

  Qualifications

  with
  of preferred items. Skills: we have Skills And Attributes For Success; we can put as Skills section. Benefits: medical and dental coverage, pension and 401(k) plans, wide range of paid time off options. Pay: base salary range details. Schedule: flexible vacation policy, hybrid model expectation (40-60% in person), travel required. We also have "Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year." That's schedule. Also "Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being." Thus schedule section. Now we need to output only HTML fragment, no /, no markdown fences. We'll produce something like:

  About the role

  ...

  Responsibilities

  • ...
  ...

  Skills

  • ...
  ...

  Requirements

  • ...
  ...

  Qualifications

  • ...
  ...

  Benefits

  • ...
  ...

  Pay

  ...

  Schedule

  ...

  Make sure to preserve all substantive info. Not to repeat job title. Not to include boilerplate like EEO etc. We removed those. Now craft content. About the role paragraph: combine the intro up to "As a ServiceNow Consulting Manager you’ll play a leading role..." We'll keep as one or two paragraphs. Let's write:

  Location: Anywhere in Country. At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. In the digital economy, it takes more than good ideas and strong leadership to thrive. Upgrading outdated processes, systems and information is vital – but can be a risky investment in such a rapidly changing environment. That’s why some of the most prestigious businesses worldwide look to us for authoritative, agile, and efficient solutions for business decision-making. As a ServiceNow Consulting Manager you’ll play a leading role in that mission, providing the competitive edge our clients need to overcome some of the biggest creative and technical challenges around.

  Now Responsibilities: combine the opportunity and key responsibilities. We'll produce
  items. List items: - Lead ServiceNow Transformation teams in a rapidly growing area of the business; client-visible role with opportunities to motivate and develop the team and establish/maintain new client relationships. - Grow consulting and team leadership skills; build relationships and obtain experiences that define your career. - Interact with business stakeholders to evaluate business models, processes, and operations; gather, understand, and analyze business requirements, translating them into technical specifications. - Analyze newly implemented technology solutions to ensure they meet business requirements and collaborate with technical teams to design and deliver system architecture solutions. - Play a pivotal role in managing and delivering complex technical initiatives; face challenges requiring innovative problem‑solving and analytical skills. - Regular travel required to meet client needs. - Lead workstream delivery and ensure effective management of processes and solutions. - Track deliverable completion and project status, ensuring alignment with performance objectives. - Actively participate in client working sessions, leading workstreams from planning through execution and closure. Now Skills: we need to extract each bullet. We'll create list items: - Serve a wide portfolio of clients; work may include improving HRSD processes or evaluating AI to streamline delivery. - Make a visible impact on cross‑border projects that challenge conventional wisdom and encourage transformation. - Act as an engagement or workstream lead across all aspects of a ServiceNow HRSD project and solution delivery