ServiceNow - ServiceNow HR Service Delivery (HRSD) - Manager - Tech Cons- Open Location
for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. Must not repeat job title. Must not include Job ID etc. Must preserve all substantive info, no invention, no summarizing away detail. Remove boilerplate, navigation, legal, EEO, scam warning, duplicated lines, application instructions. Also remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate. Also remove application instructions like "Apply today." etc. Also remove "EY accepts applications..." etc. Also remove "For those living in California..." etc. Also remove "EY focuses on high-ethical standards..." etc. Also remove "EY | Building a better working world" etc. Also remove "EY provides equal employment opportunities..." etc. Also remove accommodation info.
We need to extract substantive content: location: "Anywhere in Country". The intro paragraph about EY etc. Might be considered "About the role"? Actually the posting includes a description: "At EY, we’re all in to shape your future with confidence...". That's generic company marketing. Might be considered "About the role"? Probably we can put that under "About the role". The "The opportunity" paragraph etc. Also "Your Key Responsibilities". Also "Skills And Attributes For Success". Also "To qualify for the role, you must have". Also "Ideally, you’ll also have". Also "What We Look For". Also "What We Offer You At EY". Also compensation and benefits details. Also flexible work model, vacation policy.
We need to decide sections: About the role (intro + opportunity). Responsibilities (Your Key Responsibilities). Requirements (must have). Qualifications (maybe certifications? but could be part of Requirements). Skills (Skills And Attributes For Success). Benefits (What We Offer You includes benefits). Pay (salary ranges). Schedule (flexible work model, vacation policy). We must not create sections with placeholder text like "commensurate with experience". We have actual salary ranges, so Pay section is valid. Schedule: we have flexible work model expectation (40-60% in person) and vacation policy details. That's specific enough.
We must not repeat job title. Must not include Job ID etc.
We must output only HTML fragment, no or . Use for each section heading. Use - for any list of duties/requirements/benefits. Use
for prose.
We need to preserve ALL substantive information; do not invent or summarize away detail. So we need to keep details like bullet points etc. Must not lose any detail. Must not add extra info.
We need to parse the posting and extract bullet-like items. Many sentences are long; we can keep them as paragraphs or list items if they are enumerated. The posting uses bullet-like lines starting with ability to..., etc. Those are list items. We should convert them to
- . Also the "To qualify for the role, you must have" list: bullet points (though not explicitly bulleted but line separated). We'll treat each line as list item.
We need to be careful not to lose any detail. Let's extract sections.
First, location line: "Location: Anywhere in Country". This is minor metadata; we can fold into a short
maybe under About the role or separate? The instruction: do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it. So we can include location in a short
maybe at top.
Now "At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. In the digital economy, it takes more than good ideas and strong leadership to thrive. Upgrading outdated processes, systems and information is vital – but can be a risky investment in such a rapidly changing environment. That’s why some of the most prestigious businesses worldwide look to us for authoritative, agile, and efficient solutions for business decision-making. As a ServiceNow Consulting Manager you’ll play a leading role in that mission, providing the competitive edge our clients need to overcome some of the biggest creative and technical challenges around."
That's about the role/company. We'll put under About the role.
Next: "The opportunity You’ll lead ServiceNow Transformation teams in a rapidly growing area of the business. It’s a client visible role, in which you’ll have opportunities to showcase your ability to not only motivate and develop your team but also establish and maintain new client relationships. You will have an opportunity to grow your consulting and team leadership skills, as well build relationships and obtain experiences that will define your career. In this role, you will interact with business stakeholders to evaluate business models, processes, and operations. You will gather, understand, and analyze business requirements, translating them into technical specifications. Additionally, you will analyze newly implemented technology solutions to ensure they meet business requirements and collaborate with technical teams to design and deliver system architecture solutions."
That's also about role/responsibilities? Could be part of About the role or Responsibilities. But we have a separate "Your Key Responsibilities" section later. We'll keep this as part of About the role maybe.
Then "Your Key Responsibilities As a Manager in Technology Analysis, you will play a pivotal role in managing and delivering complex technical initiatives. You will face challenges that require innovative problem-solving and analytical skills, providing you with opportunities to grow and learn in a dynamic environment. This role includes regular travel required to meet client needs. Lead workstream delivery and ensure effective management of processes and solutions.Track deliverable completion and project status, ensuring alignment with performance objectives.Actively participate in client working sessions, leading workstreams from planning through execution and closure."
We need to split into list items? The sentences are not bullet list but we can keep as
. However instruction: Use
- for any list of duties/requirements/benefits. This is not a list but a paragraph of duties. Could keep as
. But we could also split each duty into list items for clarity. However we must preserve ALL substantive information; converting to list items is okay as long as we don't lose info. The sentences are separated by periods; we could make each sentence a list item. That would be a list of duties. That seems acceptable.
Next: "Skills And Attributes For Success Here, you’ll serve a wide portfolio of clients - each with their own backgrounds, strengths, and ambitions, so no two days will be the same. That could mean working to improve our customers’ HRSD process or evaluating how AI can streamline delivery. Wherever you find yourself, you’ll be making a visible impact on projects that cross borders and challenge conventional wisdom to encourage transformation."
Then a series of bullet-like statements starting with "Act as an engagement or workstream lead..." etc. Those are clearly list items. We'll convert each to
- .
Then "To qualify for the role, you must have A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar disciplineTypically, no less than 4 - 6 years relevant ServiceNow HRSD project experienceServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD) Minimum of 1 of the following ServiceNow certifications:ServiceNow Certified Implementation Specialist – HR Service Delivery 5+ years of Big 4 or equivalent consulting experienceExcellent soft skills – executive communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organizationExperience leading teams and supervising othersA driver’s license valid in the U.S.Ability to travel to meet client needs"
This is a run-on without punctuation. We need to parse into items. Likely each item separated by line breaks in original but lost formatting. We'll need to infer items:
- A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline
- Typically, no less than 4 - 6 years relevant ServiceNow HRSD project experience
- ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD)
- Minimum of 1 of the following ServiceNow certifications: ServiceNow Certified Implementation Specialist – HR Service Delivery
- 5+ years of Big 4 or equivalent consulting experience
- Excellent soft skills – executive communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization
- Experience leading teams and supervising others
- A driver’s license valid in the U.S.
- Ability to travel to meet client needs
We'll treat each as
- .
Then: "Ideally, you’ll also have ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA)Performance analytics and reporting experience – certifications are a plus Employee Center and Workplace Service Delivery experience – certifications are a plus Experience in ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower)"
We can treat as list items under maybe "Preferred Qualifications" but we don't have a heading for that; we could include under Qualifications or Requirements as additional. Since we have a Qualifications section maybe we can put these there. But we already have Requirements (must have). We could have Qualifications for ideal/certifications. However instruction: Prefer a few substantive sections over many thin ones. We could combine Requirements and Qualifications into one section? But we have headings list includes both Requirements and Qualifications. We need to include a section only when posting has real specific content. We have both must-have and ideal items. So we can have Requirements (must have) and Qualifications (ideal). Or we could have Requirements include both must-have and ideal, but better to separate.
Thus we will have:
- Requirements (must have)
- Qualifications (ideal/certifications etc.)
Next: "What We Look For We seek individuals who are not only technically proficient but also possess the qualities of a leader. Top performers are proactive, adaptable, and committed to continuous improvement. They thrive in collaborative environments and are passionate about delivering exceptional results for clients."
That's more like skills/attributes; could be part of Skills section. We'll incorporate into Skills.
Next: "What We Offer You At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more. We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $142,600 to $261,500. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $171,200 to $297,200. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being."
We need to strip "Learn more." and maybe "Join us in our team-led..." etc. That's part of benefits/schedule. We'll keep substantive info: compensation and benefits package details, salary ranges, Total Rewards package includes medical/dental, pension/401k, paid time off, hybrid model expectation (40-60% in person), flexible vacation policy details.
We need
- for any list of duties/requirements/benefits. Use
for prose. We need to preserve ALL substantive information; do not invent or summarize away detail. So we need to keep details like bullet points etc. Must not lose any detail. Must not add extra info. We need to parse the posting and extract bullet-like items. Many sentences are long; we can keep them as paragraphs or list items if they are enumerated. The posting uses bullet-like lines starting with ability to..., etc. Those are list items. We should convert them to
- . Also the "To qualify for the role, you must have" list: bullet points (though not explicitly bulleted but line separated). We'll treat each line as list item.
We need to be careful not to lose any detail. Let's extract sections.
First, location line: "Location: Anywhere in Country". This is minor metadata; we can fold into a short
maybe under About the role or separate? The instruction: do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it. So we can include location in a short
maybe at top. Now "At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. In the digital economy, it takes more than good ideas and strong leadership to thrive. Upgrading outdated processes, systems and information is vital – but can be a risky investment in such a rapidly changing environment. That’s why some of the most prestigious businesses worldwide look to us for authoritative, agile, and efficient solutions for business decision-making. As a ServiceNow Consulting Manager you’ll play a leading role in that mission, providing the competitive edge our clients need to overcome some of the biggest creative and technical challenges around." That's about the role/company. We'll put under About the role. Next: "The opportunity You’ll lead ServiceNow Transformation teams in a rapidly growing area of the business. It’s a client visible role, in which you’ll have opportunities to showcase your ability to not only motivate and develop your team but also establish and maintain new client relationships. You will have an opportunity to grow your consulting and team leadership skills, as well build relationships and obtain experiences that will define your career. In this role, you will interact with business stakeholders to evaluate business models, processes, and operations. You will gather, understand, and analyze business requirements, translating them into technical specifications. Additionally, you will analyze newly implemented technology solutions to ensure they meet business requirements and collaborate with technical teams to design and deliver system architecture solutions." That's also about role/responsibilities? Could be part of About the role or Responsibilities. But we have a separate "Your Key Responsibilities" section later. We'll keep this as part of About the role maybe. Then "Your Key Responsibilities As a Manager in Technology Analysis, you will play a pivotal role in managing and delivering complex technical initiatives. You will face challenges that require innovative problem-solving and analytical skills, providing you with opportunities to grow and learn in a dynamic environment. This role includes regular travel required to meet client needs. Lead workstream delivery and ensure effective management of processes and solutions.Track deliverable completion and project status, ensuring alignment with performance objectives.Actively participate in client working sessions, leading workstreams from planning through execution and closure." We need to split into list items? The sentences are not bullet list but we can keep as
. However instruction: Use
- for any list of duties/requirements/benefits. This is not a list but a paragraph of duties. Could keep as
. But we could also split each duty into list items for clarity. However we must preserve ALL substantive information; converting to list items is okay as long as we don't lose info. The sentences are separated by periods; we could make each sentence a list item. That would be a list of duties. That seems acceptable. Next: "Skills And Attributes For Success Here, you’ll serve a wide portfolio of clients - each with their own backgrounds, strengths, and ambitions, so no two days will be the same. That could mean working to improve our customers’ HRSD process or evaluating how AI can streamline delivery. Wherever you find yourself, you’ll be making a visible impact on projects that cross borders and challenge conventional wisdom to encourage transformation." Then a series of bullet-like statements starting with "Act as an engagement or workstream lead..." etc. Those are clearly list items. We'll convert each to
- . Then "To qualify for the role, you must have A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar disciplineTypically, no less than 4 - 6 years relevant ServiceNow HRSD project experienceServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD) Minimum of 1 of the following ServiceNow certifications:ServiceNow Certified Implementation Specialist – HR Service Delivery 5+ years of Big 4 or equivalent consulting experienceExcellent soft skills – executive communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organizationExperience leading teams and supervising othersA driver’s license valid in the U.S.Ability to travel to meet client needs" This is a run-on without punctuation. We need to parse into items. Likely each item separated by line breaks in original but lost formatting. We'll need to infer items: - A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline - Typically, no less than 4 - 6 years relevant ServiceNow HRSD project experience - ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD) - Minimum of 1 of the following ServiceNow certifications: ServiceNow Certified Implementation Specialist – HR Service Delivery - 5+ years of Big 4 or equivalent consulting experience - Excellent soft skills – executive communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization - Experience leading teams and supervising others - A driver’s license valid in the U.S. - Ability to travel to meet client needs We'll treat each as
- . Then: "Ideally, you’ll also have ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA)Performance analytics and reporting experience – certifications are a plus Employee Center and Workplace Service Delivery experience – certifications are a plus Experience in ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower)" We can treat as list items under maybe "Preferred Qualifications" but we don't have a heading for that; we could include under Qualifications or Requirements as additional. Since we have a Qualifications section maybe we can put these there. But we already have Requirements (must have). We could have Qualifications for ideal/certifications. However instruction: Prefer a few substantive sections over many thin ones. We could combine Requirements and Qualifications into one section? But we have headings list includes both Requirements and Qualifications. We need to include a section only when posting has real specific content. We have both must-have and ideal items. So we can have Requirements (must have) and Qualifications (ideal). Or we could have Requirements include both must-have and ideal, but better to separate. Thus we will have: - Requirements (must have) - Qualifications (ideal/certifications etc.) Next: "What We Look For We seek individuals who are not only technically proficient but also possess the qualities of a leader. Top performers are proactive, adaptable, and committed to continuous improvement. They thrive in collaborative environments and are passionate about delivering exceptional results for clients." That's more like skills/attributes; could be part of Skills section. We'll incorporate into Skills. Next: "What We Offer You At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more. We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $142,600 to $261,500. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $171,200 to $297,200. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being." We need to strip "Learn more." and maybe "Join us in our team-led..." etc. That's part of benefits/schedule. We'll keep substantive info: compensation and benefits package details, salary ranges, Total Rewards package includes medical/dental, pension/401k, paid time off, hybrid model expectation (40-60% in person), flexible vacation policy details. We need
- for any list of duties/requirements/benefits. This is not a list but a paragraph of duties. Could keep as
- . Also the "To qualify for the role, you must have" list: bullet points (though not explicitly bulleted but line separated). We'll treat each line as list item.
We need to be careful not to lose any detail. Let's extract sections.
First, location line: "Location: Anywhere in Country". This is minor metadata; we can fold into a short