ServiceNow Product Manager, ITOM/ CMDB

At Global Partners, business starts with people. Since 1933, we’ve believed in taking care of our customers, our guests, our communities, and each other—and that belief continues to guide us. The Global Spirit is the cornerstone of our commitment to success. As a Fortune 500 company with 90+ years of experience, we’re proud to fuel communities—responsibly and sustainably. We show up every day with grit, passion, and purpose—anticipating needs, building lasting relationships, and creating shared value.

About the role

The ServiceNow Product Manager, ITOM/CMDB oversees a product technical strategy and roadmap. They bridge the gap between engineering and business teams, translating user needs and business goals into technical requirements, managing product development, and ensuring products meet both technical specifications.

Responsibilities

• Develops roadmap for the product based on input from internal stakeholders, business, market research, and industry insight.
• Works closely with stakeholders, developers, and teams to prioritize and deliver timely product features.
• Monitors solution quality through testing, reviews, and adherence to standards.
• Translates business requirements into actionable tasks for the team.
• Leads product teams and oversees the allocation of resources within approved funding to the most valuable initiatives.
• Tracks and reports on key performance indicators (KPIs) for the product.
• Works closely with Development/Engineering and other teams to deliver products that align with vision, meet business needs, and are delivered to a consistently high-quality standard.
• Proactively identifies potential risks and bottlenecks and develops mitigation strategies and backup plans.
• Accountable for product-level value delivery, ensuring funded initiatives deliver measurable business outcomes aligned to the approved roadmap.
• Acts as the point of contact for stakeholders on product progress and changes.
• Clearly articulates complex technical concepts to various audiences to gain buy-in and align stakeholders.
• Collaborates with stakeholders to gather requirements and feedback.
• Prioritizes, refines, and maintains the product backlog.
• Adheres to strong IT governance in project and program management Centers of Excellence.
• Establishes transparent communication channels with internal and external stakeholders, building strong, influential relationships and ensuring alignment with product goals and objectives.
• Ensures deliverables meet the agreed-upon acceptance criteria and quality standards.
• Oversees technology contracts to ensure compliance, cost-effectiveness, and strategic alignment.

Requirements

• Must possess strong leadership skills to guide and influence cross-functional teams.
• Proficient in Agile frameworks and experience working in an Agile environment.
• Be the recognized expert in the business on the product and relevant technology.
• Strong relationship management skills to establish and build healthy working relations and partnerships with internal and external stakeholders.
• Data and outcome-driven mindset.
• Customer-centric thinking: deep understanding of customer needs and how to create value.
• Excellent communication skills, able to manage multiple stakeholders and expectations.
• A strong understanding of IT infrastructure, architecture, and project management.

Qualifications

• A bachelor's degree in Computer Science, Information Technology, Engineering, Business Administration, or a related field.
• Master's Degree or MBA preferred.

Pay

The pay range for this position is $136,200.00 - $204,200.00. The final amount offered at the start of employment is determined based on factors including, but not limited to, experience level, knowledge, skills, abilities, and geographic location. The Company reserves the right to modify base salary at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Benefits

• Competitive salaries and opportunities for growth.
• Health & Wellness: Medical, Dental, Vision, and Life Insurance, along with additional wellness support.
• 401k with a match component.
• Tuition reimbursement (offered after 6 months of service).
• Professional Development: Access to internal development programs and on-demand learning for continued career growth.