ServiceNow Product Manager

About the Role

Define and approve requirements for DEV, QA, and UAT instance provisioning. Coordinate environment setup with platform administrators and infrastructure teams. Ensure instance availability, access controls, refresh schedules, and configuration consistency across environments. Track environment readiness for development, testing, integration, and UAT activities. Govern migration paths (DEV → QA → UAT → PROD).

Solution Design & Architecture Governance

• Own the overall product vision and ensure alignment with business objectives.
• Review and approve High-Level Design (HLD) and Solution Design documents.
• Collaborate with architects on: Application architecture, Data model design, CMDB strategy, Security and compliance requirements, Scalability and performance considerations.
• Ensure adherence to ServiceNow platform standards and best practices.

Integration Management

• Identify integration requirements across ServiceNow and external systems.
• Review and approve integration designs and technical specifications.
• Coordinate development of: REST/SOAP APIs, MID Server configurations, Import Sets and Transform Maps, Event-driven integrations, Authentication and security mechanisms.
• Ensure integration testing and validation across environments.

Artifact Ownership & Governance

Responsible for reviewing and governing key project artifacts:

• Business Requirements Document (BRD)
• User Stories & Acceptance Criteria
• Solution Design Document (SDD)
• Interface / Integration Design Documents
• Data Mapping Documents
• Test Strategy & Test Cases
• UAT Sign-off Documentation
• Release Notes
• Deployment & Rollback Plans
• Operational Runbooks
• Configuration and Update Set Documentation

Product Backlog & Delivery Management

• Own and prioritize the product backlog.
• Define roadmap, releases, and sprint objectives.
• Validate scope, effort estimates, and delivery timelines.
• Drive requirement clarification workshops.
• Remove blockers and facilitate decision-making.
• Track sprint progress and delivery milestones.

Quality Assurance & UAT Governance

• Ensure comprehensive QA planning and execution.
• Review test coverage and defect trends.
• Coordinate business stakeholder participation for UAT.
• Validate acceptance criteria fulfillment.
• Obtain formal UAT sign-off before production deployment.

Release & Deployment Oversight

• Conduct Go-Live readiness reviews.
• Review CAB approvals and release plans.
• Ensure deployment, smoke testing, and rollback procedures are defined.
• Approve production releases after UAT completion.
• Monitor post-production hypercare and issue resolution.

Stakeholder & Vendor Management

• Serve as the primary liaison between business, platform teams, developers, QA, and operations.
• Communicate project status, risks, dependencies, and milestones.
• Manage expectations and secure executive approvals.
• Facilitate governance and steering committee reviews.

Benefits

• Comprehensive Medical Plan Covering Medical, Dental, Vision
• Short Term and Long-Term Disability Coverage
• 401(k) Plan with Company match
• Life Insurance
• Vacation Time, Sick Leave, Paid Holidays
• Paid Paternity and Maternity Leave

Pay

The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. This position also includes a bonus or variable payout component based on individual and organizational performance.