ServiceNow Practitioner Sr

About the role

The candidate must be a US citizen, naturalized citizen, green card holder or permanent resident Must be eligible for background clearance.

What You'll Get To Do

• Design, configure, and maintain ServiceNow ITOM and ITSM modules.
• Implement and enhance ITIL-based workflows.
• Develop automation and integrations using Flow Designer, Business Rules, UI Policies, and APIs.
• Support ITOM initiatives such as Discovery, Event Management, CMDB, and Service Mapping.
• Collaborate with stakeholders to translate business requirements.
• Ensure platform stability and security.
• Troubleshoot ServiceNow platform and integrations.
• Provide documentation and training.

Skills And Experience

• 3+ years of ServiceNow experience (ITOM/ITSM).
• Strong understanding of ITIL best practices.
• Hands-on experience with CMDB, Discovery, Event Management, Service Mapping.
• Expertise in ServiceNow scripting (JavaScript, Glide APIs).
• Experience with REST/SOAP APIs and MID Server.
• Ability to work independently and cross-functionally.

What Would Make You Really Stand Out

• ServiceNow CSA (Required)
• CIS-ITSM (Preferred)
• CIS-ITOM (Highly Preferred)
• CAD Certification (Preferred)
• ITIL Certification
• Experience in regulated industries
• Familiarity with cloud platforms (AWS, Azure, GCP)

Benefits

Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment. We encourage individuals to apply based on their passions. Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits. With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.

Pay

Please note that the salary range mentioned in this job description should serve simply as a guide. The final compensation offered may vary based on a variety of factors, including bonuses and/or incentives, or a candidate’s experience, skills, budget and location. Our company is committed to providing a fair, equitable, and competitive package that reflects the value an individual brings to the organization.

Fraudulent Recruiting

Fraudulent Recruiting Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here: https://www.dayforce.com/be-aware-of-recruiting-fraud.