ServiceNow Practice Leader - Enterprise
Slalom · Minneapolis, MN · 1 mo ago
OTHRFull-time
We need to output HTML fragment only, with headings for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title as heading. Must not include Job ID etc. Remove boilerplate: EEO, legal, application instructions, etc. Must preserve all substantive info.
We need to parse the posting.
Title: Enterprise ServiceNow Senior Director
Sections:
- Who You’ll Work With (description of team). Could be "About the role"? Actually "Who You’ll Work With" is about team context. Could map to "About the role" maybe. But we need to use headings exactly as given: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule.
We need to decide which content fits each heading.
We have content:
- Who You’ll Work With: description of team, mission, etc. Could go under About the role.
- What You’ll Do: bullet list of responsibilities: Capability Leadership, Growth and Strategy; Client Engagement & Delivery; Team Leadership; Business Development; Solution Innovation & Quality Assurance; Operational Leadership. That's responsibilities.
- What You'll Bring: list of qualifications/experience/skills: minimum 8 years consulting experience, domain expertise, ability to support practice vision, experience managing consulting practice, experience navigating ServiceNow partner ecosystem, Active ServiceNow certifications required, strong leadership skills, strategic thinking, demonstrated ability to grow teams, proven track record of client/employee satisfaction, ability to think strategically, strong executive presence, proven leadership of ServiceNow engagements across multiple modules, commitment to continuous learning, willingness to travel up to 50%. This could be Requirements and Qualifications and Skills. We need to split appropriately.
We have sections: Requirements, Qualifications, Skills. Usually Requirements are mandatory (e.g., years experience, certifications). Qualifications could be preferred? Skills could be abilities. We need to decide based on content.
We have "Active ServiceNow certifications (e.g., CIS, CSA, etc.) required." That's a requirement.
"A minimum of 8 years of consulting experience, with a focus on building capabilities, client engagement, client delivery, business development, account management and partner alliance management" - requirement.
"Deep domain expertise in ServiceNow and proven track record of leading ServiceNow implementation projects." - requirement/qualification.
"Ability to support a practice vision and work with practice leaders and experts to build a viable solution for the client’s needs." - skill/qualification.
"Experience managing a consulting practice to successful business metrics." - requirement.
"Experience managing and navigating the ServiceNow partner ecosystem." - requirement.
"Strong leadership skills with the ability to inspire and lead a team." - skill.
"Strategic thinking with a bias for action and outcomes." - skill.
"Demonstrated ability to grow teams, develop talent, and lead distributed workforces." - skill.
"Proven track record of client/employee satisfaction" - qualification? maybe skill.
"Ability to think strategically and solve complex business problems." - skill.
"Strong executive presence and client advisory skills." - skill.
"Proven leadership of ServiceNow engagements across multiple modules." - skill/qualification.
"A demonstrated commitment to continuous learning and professional growth." - skill.
"Willingness to travel up to 50%." - requirement? maybe requirement.
We also have "About Us" description of Slalom - could be About the role? Already used.
"Compensation and Benefits" section includes benefits description and pay ranges. So we need Benefits and Pay sections.
Benefits: list of benefits: meaningful time off and paid holidays, parental leave, 401(k) with a match, range of choices for highly subsidized health, dental, & vision coverage, adoption and fertility assistance, short/long-term disability, yearly $350 reimbursement account for any well-being-related expenses, discounted home, auto, and pet insurance.
Pay: salary ranges per location: East Bay, San Francisco, Silicon Valley: Senior Director: 273,000-305,000; San Diego, Los Angeles, Orange County, Seattle, Boston, Houston, New Jersey, New York City, Washington DC, Westchester: Senior Director: 260,000-295,000; All other locations: Senior Director: 250,000-275,000. Also mention annual discretionary bonus, compensation depends on skills etc. Also note acceptance until Oct 2, 2026. That's maybe not needed? It's application instruction? It's a deadline; could be considered metadata but maybe we keep? The instruction says remove application instructions. The deadline is an application instruction? It's a date to accept applicants until. Might be considered application instruction; better to drop it. Also contact email for pay questions - that's also maybe application instruction? It's about compensation inquiry; could be considered part of Pay section? Might keep as part of Pay? The instruction says remove application instructions. The contact email is for pay range questions; could be considered part of Pay section? It's not exactly instruction to apply, but it's a contact for pay questions. Might be okay to keep? Safer to drop it as it's not substantive about the role. However we need to preserve ALL substantive information; contact email is not substantive about role. So drop.
EEO and Accommodations: remove.
Thus we will have sections:
- About the role: combine Who You’ll Work With and About Us? Actually About Us is company description; could be part of About the role. We'll include both.
- Responsibilities: What You’ll Do bullet list.
- Requirements: mandatory items: minimum 8 years consulting experience, active ServiceNow certifications required, experience managing consulting practice to successful business metrics, experience managing and navigating ServiceNow partner ecosystem, willingness to travel up to 50% (maybe). Also maybe deep domain expertise? Could be qualification.
- Qualifications: deep domain expertise in ServiceNow and proven track record of leading ServiceNow implementation projects, proven track record of client/employee satisfaction, proven leadership of ServiceNow engagements across multiple modules, ability to support a practice vision and work with practice leaders and experts to build a viable solution for the client’s needs, demonstrated commitment to continuous learning and professional growth.
- Skills: strong leadership skills, strategic thinking with bias for action, ability to grow teams, develop talent, lead distributed workforces, ability to think strategically and solve complex business problems, strong executive presence and client advisory skills.
- Benefits: list as above.
- Pay: salary ranges per location, mention annual discretionary bonus, compensation depends on skills etc.
- Schedule: not present; we should not include Schedule section because no specific content. So omit.
We must not create empty sections.
Now produce HTML fragment with
for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title as heading. Must not include Job ID etc. Remove boilerplate: EEO, legal, application instructions, etc. Must preserve all substantive info.
We need to parse the posting.
Title: Enterprise ServiceNow Senior Director
Sections:
- Who You’ll Work With (description of team). Could be "About the role"? Actually "Who You’ll Work With" is about team context. Could map to "About the role" maybe. But we need to use headings exactly as given: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule.
We need to decide which content fits each heading.
We have content:
- Who You’ll Work With: description of team, mission, etc. Could go under About the role.
- What You’ll Do: bullet list of responsibilities: Capability Leadership, Growth and Strategy; Client Engagement & Delivery; Team Leadership; Business Development; Solution Innovation & Quality Assurance; Operational Leadership. That's responsibilities.
- What You'll Bring: list of qualifications/experience/skills: minimum 8 years consulting experience, domain expertise, ability to support practice vision, experience managing consulting practice, experience navigating ServiceNow partner ecosystem, Active ServiceNow certifications required, strong leadership skills, strategic thinking, demonstrated ability to grow teams, proven track record of client/employee satisfaction, ability to think strategically, strong executive presence, proven leadership of ServiceNow engagements across multiple modules, commitment to continuous learning, willingness to travel up to 50%. This could be Requirements and Qualifications and Skills. We need to split appropriately.
We have sections: Requirements, Qualifications, Skills. Usually Requirements are mandatory (e.g., years experience, certifications). Qualifications could be preferred? Skills could be abilities. We need to decide based on content.
We have "Active ServiceNow certifications (e.g., CIS, CSA, etc.) required." That's a requirement.
"A minimum of 8 years of consulting experience, with a focus on building capabilities, client engagement, client delivery, business development, account management and partner alliance management" - requirement.
"Deep domain expertise in ServiceNow and proven track record of leading ServiceNow implementation projects." - requirement/qualification.
"Ability to support a practice vision and work with practice leaders and experts to build a viable solution for the client’s needs." - skill/qualification.
"Experience managing a consulting practice to successful business metrics." - requirement.
"Experience managing and navigating the ServiceNow partner ecosystem." - requirement.
"Strong leadership skills with the ability to inspire and lead a team." - skill.
"Strategic thinking with a bias for action and outcomes." - skill.
"Demonstrated ability to grow teams, develop talent, and lead distributed workforces." - skill.
"Proven track record of client/employee satisfaction" - qualification? maybe skill.
"Ability to think strategically and solve complex business problems." - skill.
"Strong executive presence and client advisory skills." - skill.
"Proven leadership of ServiceNow engagements across multiple modules." - skill/qualification.
"A demonstrated commitment to continuous learning and professional growth." - skill.
"Willingness to travel up to 50%." - requirement? maybe requirement.
We also have "About Us" description of Slalom - could be About the role? Already used.
"Compensation and Benefits" section includes benefits description and pay ranges. So we need Benefits and Pay sections.
Benefits: list of benefits: meaningful time off and paid holidays, parental leave, 401(k) with a match, range of choices for highly subsidized health, dental, & vision coverage, adoption and fertility assistance, short/long-term disability, yearly $350 reimbursement account for any well-being-related expenses, discounted home, auto, and pet insurance.
Pay: salary ranges per location: East Bay, San Francisco, Silicon Valley: Senior Director: 273,000-305,000; San Diego, Los Angeles, Orange County, Seattle, Boston, Houston, New Jersey, New York City, Washington DC, Westchester: Senior Director: 260,000-295,000; All other locations: Senior Director: 250,000-275,000. Also mention annual discretionary bonus, compensation depends on skills etc. Also note acceptance until Oct 2, 2026. That's maybe not needed? It's application instruction? It's a deadline; could be considered metadata but maybe we keep? The instruction says remove application instructions. The deadline is an application instruction? It's a date to accept applicants until. Might be considered application instruction; better to drop it. Also contact email for pay questions - that's also maybe application instruction? It's about compensation inquiry; could be considered part of Pay section? Might keep as part of Pay? The instruction says remove application instructions. The contact email is for pay range questions; could be considered part of Pay section? It's not exactly instruction to apply, but it's a contact for pay questions. Might be okay to keep? Safer to drop it as it's not substantive about the role. However we need to preserve ALL substantive information; contact email is not substantive about role. So drop.
EEO and Accommodations: remove.
Thus we will have sections:
- About the role: combine Who You’ll Work With and About Us? Actually About Us is company description; could be part of About the role. We'll include both.
- Responsibilities: What You’ll Do bullet list.
- Requirements: mandatory items: minimum 8 years consulting experience, active ServiceNow certifications required, experience managing consulting practice to successful business metrics, experience managing and navigating ServiceNow partner ecosystem, willingness to travel up to 50% (maybe). Also maybe deep domain expertise? Could be qualification.
- Qualifications: deep domain expertise in ServiceNow and proven track record of leading ServiceNow implementation projects, proven track record of client/employee satisfaction, proven leadership of ServiceNow engagements across multiple modules, ability to support a practice vision and work with practice leaders and experts to build a viable solution for the client’s needs, demonstrated commitment to continuous learning and professional growth.
- Skills: strong leadership skills, strategic thinking with bias for action, ability to grow teams, develop talent, lead distributed workforces, ability to think strategically and solve complex business problems, strong executive presence and client advisory skills.
- Benefits: list as above.
- Pay: salary ranges per location, mention annual discretionary bonus, compensation depends on skills etc.
- Schedule: not present; we should not include Schedule section because no specific content. So omit.
We must not create empty sections.
Now produce HTML fragment with headings and appropriate - for lists,
for prose.
We need to preserve all substantive information; ensure we don't lose any.
Let's extract each piece.
About the role:
From "Who You’ll Work With":
"At Slalom, our ServiceNow team is a dynamic collective of strategic thinkers and technology innovators dedicated to delivering meaningful business outcomes. We partner with clients to reimagine how work gets done, leveraging the ServiceNow platform not just as a tool, but as a strategic enabler of enterprise agility, operational excellence, and human-centered design.
We are seeking a dynamic and experienced consulting leader to lead our growing global ServiceNow capability, taking it to new heights in the ever-evolving technology landscape. As the leader for our ServiceNow capability, you will play a pivotal role in driving growth, excellence, and innovation within our ServiceNow practice. You will be responsible for leading a team of ServiceNow consultants, architects, and developers, ensuring that we deliver world-class solutions to our clients. If you are a passionate leader with a deep understanding of ServiceNow and a track record of delivering exceptional solutions, we invite you to join our team and drive the success of this growing capability within Slalom. This role may be based in any of our Slalom office locations."
From "About Us":
"Slalom is a fiercely human business and technology consulting company that leads with outcomes to bring more value, in all ways, always. From strategy through delivery, our agile teams across 52 offices in 12 countries partner with clients to co-create powerful customer experiences, modern ways of working, and meaningful impact. What sets us apart? We believe work should be challenging and fulfilling, not perfect, but possible. That’s why we prioritize purpose, flexibility, connection, and recognition, so our people can thrive and love what they do, most days."
Combine into prose maybe two paragraphs.
Responsibilities: from "What You’ll Do". We have headings within that section: Capability Leadership, Growth and Strategy; Client Engagement & Delivery; Team Leadership; Business Development; Solution Innovation & Quality Assurance; Operational Leadership. Each has bullet-like sentences. We'll create a
with each as - . Need to preserve details.
Let's list each:
Capability Leadership, Growth and Strategy:
- Define and execute the strategic vision for the ServiceNow capability globally.
- Collaborate with senior leaders to align investments, talent, and go-to-market priorities.
- Build and evolve offerings across key modules (e.g., ITSM, CSM, SPM, HRSD, etc.)
Client Engagement & Delivery:
- Act as a trusted advisor to our clients, understanding their business needs and translating them into actionable ServiceNow solutions
- Collaborate with clients to develop long-term relationships and provide exceptional service.
- Lead team on some of our most strategic engagements, ensuring quality delivery and supporting team growth and meaningful work
Team Leadership:
- Manage a team of ServiceNow consultants, architects, and developers.
- Inspire, mentor, and guide the team to achieve high performance, continuous improvement, and professional growth.
- Collaborate with Talent Acquisition team to set talent strategy and recruit appropriate talent
Business Development:
- Identify and pursue new client opportunities in collaboration with account and market leaders.
- Shape proposals, lead solutioning, and support go-to-market campaigns.
- Bring a compelling storytelling ability to communicate ServiceNow’s value proposition.
Solution Innovation & Quality Assurance:
- Oversee solution design to ensure alignment with client goals, ServiceNow best practices, and Slalom standards.
- Champion quality, scalability, and long-term client success.
- Stay ahead of the curve on ServiceNow product roadmap and ecosystem changes.
Operational Leadership:
- Manage the team to achieve revenue and utilization goals
- Ensure appropriate business rigor for managing pipeline, staffing, project margin
We'll put each as
- .
Requirements: list mandatory items.
- Minimum of 8 years of consulting experience, with a focus on building capabilities, client engagement, client delivery, business development, account management and partner alliance management.
- Active ServiceNow certifications (e.g., CIS, CSA, etc.) required.
- Experience managing a consulting practice to successful business metrics.
- Experience managing and navigating the ServiceNow partner ecosystem.
- Willingness to travel up to 50%.
Qualifications: list.
- Deep domain expertise in ServiceNow and proven track record of leading ServiceNow implementation projects.
- Ability to support a practice vision and work with practice leaders and experts to build a viable solution for the client’s needs.
- Experience managing a consulting practice to successful business metrics? Already in requirements; maybe not duplicate. We'll keep only unique.
- Proven track record of client/employee satisfaction.
- Proven leadership of ServiceNow engagements across multiple modules.
- Demonstrated commitment to continuous learning and professional growth.
Skills: list.
- Strong leadership skills with the ability to inspire and lead a team.
- Strategic thinking with a bias for action and outcomes.
- Demonstrated ability to grow teams, develop talent, and lead distributed workforces.
- Ability to think strategically and solve complex business problems.
- Strong executive presence and client advisory skills.
Benefits: list.
- Meaningful time off and paid holidays
- Parental leave
- 401(k) with a match
- Range of choices for highly subsidized health, dental, & vision coverage
- Adoption and fertility assistance
- Short/long-term disability
- Yearly $350 reimbursement account for any well-being-related expenses
-
- for lists,
for prose. We need to preserve all substantive information; ensure we don't lose any. Let's extract each piece. About the role: From "Who You’ll Work With": "At Slalom, our ServiceNow team is a dynamic collective of strategic thinkers and technology innovators dedicated to delivering meaningful business outcomes. We partner with clients to reimagine how work gets done, leveraging the ServiceNow platform not just as a tool, but as a strategic enabler of enterprise agility, operational excellence, and human-centered design. We are seeking a dynamic and experienced consulting leader to lead our growing global ServiceNow capability, taking it to new heights in the ever-evolving technology landscape. As the leader for our ServiceNow capability, you will play a pivotal role in driving growth, excellence, and innovation within our ServiceNow practice. You will be responsible for leading a team of ServiceNow consultants, architects, and developers, ensuring that we deliver world-class solutions to our clients. If you are a passionate leader with a deep understanding of ServiceNow and a track record of delivering exceptional solutions, we invite you to join our team and drive the success of this growing capability within Slalom. This role may be based in any of our Slalom office locations." From "About Us": "Slalom is a fiercely human business and technology consulting company that leads with outcomes to bring more value, in all ways, always. From strategy through delivery, our agile teams across 52 offices in 12 countries partner with clients to co-create powerful customer experiences, modern ways of working, and meaningful impact. What sets us apart? We believe work should be challenging and fulfilling, not perfect, but possible. That’s why we prioritize purpose, flexibility, connection, and recognition, so our people can thrive and love what they do, most days." Combine into prose maybe two paragraphs. Responsibilities: from "What You’ll Do". We have headings within that section: Capability Leadership, Growth and Strategy; Client Engagement & Delivery; Team Leadership; Business Development; Solution Innovation & Quality Assurance; Operational Leadership. Each has bullet-like sentences. We'll create a
- with each as
- . Need to preserve details. Let's list each: Capability Leadership, Growth and Strategy: - Define and execute the strategic vision for the ServiceNow capability globally. - Collaborate with senior leaders to align investments, talent, and go-to-market priorities. - Build and evolve offerings across key modules (e.g., ITSM, CSM, SPM, HRSD, etc.) Client Engagement & Delivery: - Act as a trusted advisor to our clients, understanding their business needs and translating them into actionable ServiceNow solutions - Collaborate with clients to develop long-term relationships and provide exceptional service. - Lead team on some of our most strategic engagements, ensuring quality delivery and supporting team growth and meaningful work Team Leadership: - Manage a team of ServiceNow consultants, architects, and developers. - Inspire, mentor, and guide the team to achieve high performance, continuous improvement, and professional growth. - Collaborate with Talent Acquisition team to set talent strategy and recruit appropriate talent Business Development: - Identify and pursue new client opportunities in collaboration with account and market leaders. - Shape proposals, lead solutioning, and support go-to-market campaigns. - Bring a compelling storytelling ability to communicate ServiceNow’s value proposition. Solution Innovation & Quality Assurance: - Oversee solution design to ensure alignment with client goals, ServiceNow best practices, and Slalom standards. - Champion quality, scalability, and long-term client success. - Stay ahead of the curve on ServiceNow product roadmap and ecosystem changes. Operational Leadership: - Manage the team to achieve revenue and utilization goals - Ensure appropriate business rigor for managing pipeline, staffing, project margin We'll put each as
- . Requirements: list mandatory items. - Minimum of 8 years of consulting experience, with a focus on building capabilities, client engagement, client delivery, business development, account management and partner alliance management. - Active ServiceNow certifications (e.g., CIS, CSA, etc.) required. - Experience managing a consulting practice to successful business metrics. - Experience managing and navigating the ServiceNow partner ecosystem. - Willingness to travel up to 50%. Qualifications: list. - Deep domain expertise in ServiceNow and proven track record of leading ServiceNow implementation projects. - Ability to support a practice vision and work with practice leaders and experts to build a viable solution for the client’s needs. - Experience managing a consulting practice to successful business metrics? Already in requirements; maybe not duplicate. We'll keep only unique. - Proven track record of client/employee satisfaction. - Proven leadership of ServiceNow engagements across multiple modules. - Demonstrated commitment to continuous learning and professional growth. Skills: list. - Strong leadership skills with the ability to inspire and lead a team. - Strategic thinking with a bias for action and outcomes. - Demonstrated ability to grow teams, develop talent, and lead distributed workforces. - Ability to think strategically and solve complex business problems. - Strong executive presence and client advisory skills. Benefits: list. - Meaningful time off and paid holidays - Parental leave - 401(k) with a match - Range of choices for highly subsidized health, dental, & vision coverage - Adoption and fertility assistance - Short/long-term disability - Yearly $350 reimbursement account for any well-being-related expenses -