ServiceNow Practice Leader - Enterprise

We need to output HTML fragment with sections: headings

for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must only include sections that have real specific content. No placeholder headings. Must not repeat job title as heading. Must not include Job ID etc. Must preserve all substantive info, remove boilerplate (cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, application instructions). Also remove EEO and Accommodations sections (they are boilerplate). Also remove "About Us" maybe? It's not a required heading but could be considered "About the role"? Actually "About Us" is company description; we could include as a section maybe "About the company"? But the instruction says use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid other headings, but we should stick to those. However we need to preserve all substantive information. The posting includes sections: "Who You’ll Work With", "What You’ll Do", "What You'll Bring", "About Us", "Compensation and Benefits". Also includes pay ranges. Also includes willingness to travel. Also includes bonus eligibility. Also includes application deadline. Also includes contact email for pay questions. Also includes EEO etc (to remove). Also includes "Slalom is a fiercely human business..." which is About Us. We need to map content to headings: - About the role: could be the introductory paragraphs about the role and team. The "Who You’ll Work With" and maybe first paragraph about role. Could combine. - Responsibilities: "What You’ll Do" sections (Capability Leadership..., Client Engagement..., Team Leadership..., Business Development..., Solution Innovation..., Operational Leadership...). Those are responsibilities. - Requirements / Qualifications / Skills: "What You'll Bring" includes experience, expertise, certifications, leadership skills, etc. Could split into Requirements (minimum years, expertise, certifications) and Skills (leadership, strategic thinking, etc.) but we can combine if needed. However we need to avoid thin sections. Could have a single "Requirements" with all. - Benefits: "Compensation and Benefits" includes benefits list: meaningful time off, paid holidays, parental leave, 401(k) with match, health/dental/vision, adoption/fertility assistance, short/long-term disability, yearly $350 well-being reimbursement, discounted home/auto/pet insurance. Also compensation ranges (Pay). So we need separate Pay and Benefits sections if content exists. Pay: salary ranges per location, bonus eligibility, note about actual compensation depending on factors, deadline Oct 2 2026, contact email for pay questions. Also note about pay transparency. - Schedule: maybe travel up to 50% (that's schedule? Could be considered schedule). Also maybe location flexibility? The posting says "This role may be based in any of our Slalom office locations." and "Willingness to travel up to 50%". That's schedule info. So we can include Schedule section with travel and location flexibility. - About the role: maybe include "Who You’ll Work With" and initial description. We must not include boilerplate like EEO, Accommodations, duplicated lines, application instructions (like "We will accept applicants until October 2, 2026, or until the position is filled." That's not application instruction? It's a deadline; could be considered part of Pay or maybe Schedule? It's about application deadline, not schedule. Might be considered metadata; but we need to preserve substantive info. It's about when they'll accept applicants; that's not really about the job but about recruitment. Could be considered application instruction; but it's a deadline for applications. The instruction says remove application instructions. So we should remove that line. Also remove contact email for pay questions? That's about compensation inquiries; maybe keep as part of Pay section? It's not boilerplate; it's substantive info about pay transparency. Might keep. We also need to remove duplicated lines: "Slalom is committed to fair and equitable compensation practices." appears twice; keep one. We need to output only HTML fragment, no markdown fences. Let's craft. Structure:

About the role

At Slalom, our ServiceNow team is a dynamic collective of strategic thinkers and technology innovators dedicated to delivering meaningful business outcomes. We partner with clients to reimagine how work gets done, leveraging the ServiceNow platform not just as a tool, but as a strategic enabler of enterprise agility, operational excellence, and human-centered design. We are seeking a dynamic and experienced consulting leader to lead our growing global ServiceNow capability, taking it to new heights in the ever-evolving technology landscape. As the leader for our ServiceNow capability, you will play a pivotal role in driving growth, excellence, and innovation within our ServiceNow practice. You will be responsible for leading a team of ServiceNow consultants, architects, and developers, ensuring that we deliver world-class solutions to our clients. If you are a passionate leader with a deep understanding of ServiceNow and a track record of delivering exceptional solutions, we invite you to join our team and drive the success of this growing capability within Slalom. This role may be based in any of our Slalom office locations.

Responsibilities

• Define and execute the strategic vision for the ServiceNow capability globally.
• Collaborate with senior leaders to align investments, talent, and go-to-market priorities.
• Build and evolve offerings across key modules (e.g., ITSM, CSM, SPM, HRSD, etc.).
• Act as a trusted advisor to clients, understanding their business needs and translating them into actionable ServiceNow solutions.
• Collaborate with clients to develop long-term relationships and provide exceptional service.
• Lead team on strategic engagements, ensuring quality delivery and supporting team growth and meaningful work.
• Manage a team of ServiceNow consultants, architects, and developers; inspire, mentor, and guide the team to achieve high performance, continuous improvement, and professional growth.
• Collaborate with Talent Acquisition to set talent strategy and recruit appropriate talent.
• Identify and pursue new client opportunities in collaboration with account and market leaders; shape proposals, lead solutioning, and support go-to-market campaigns.
• Bring a compelling storytelling ability to communicate ServiceNow’s value proposition.
• Oversee solution design to ensure alignment with client goals, ServiceNow best practices, and Slalom standards; champion quality, scalability, and long-term client success.
• Stay ahead of the curve on ServiceNow product roadmap and ecosystem changes.
• Manage the team to achieve revenue and utilization goals; ensure appropriate business rigor for managing pipeline, staffing, project margin.

Requirements

• Minimum of 8 years of consulting experience, with a focus on building capabilities, client engagement, client delivery, business development, account management and partner alliance management.
• Deep domain expertise in ServiceNow and proven track record of leading ServiceNow implementation projects.
• Ability to support a practice vision and work with practice leaders and experts to build viable solutions for client needs.
• Experience managing a consulting practice to successful business metrics.
• Experience managing and navigating the ServiceNow partner ecosystem.
• Active ServiceNow certifications (e.g., CIS, CSA, etc.) required.

Skills

• Strong leadership skills with the ability to inspire and lead a team.
• Strategic thinking with a bias for action and outcomes.
• Demonstrated ability to grow teams, develop talent, and lead distributed workforces.
• Proven track record of client/employee satisfaction.
• Ability to think strategically and solve complex business problems.
• Strong executive presence and client advisory skills.
• Proven leadership of ServiceNow engagements across multiple modules.
• Demonstrated commitment to continuous learning and professional growth.

Pay

Slalom is committed to fair and equitable compensation practices. For this role, targeted base pay salary ranges are:

• East Bay, San Francisco, Silicon Valley: Senior Director: $273,000‑$305,000
• San Diego, Los Angeles, Orange County, Seattle, Boston, Houston, New Jersey, New York City, Washington DC, Westchester: Senior Director: $260,000‑$295,000
• All other locations: Senior Director: $250,000‑$275,000

Individuals may be eligible for an annual discretionary bonus. Actual compensation will depend upon an individual’s skills, experience, qualifications, location, and other relevant factors. The salary pay range is subject to change and may be modified at any time. For questions or concerns about the pay range or other compensation information, contact peopleone@slalom.com.

Benefits

• Meaningful time off and paid holidays
• Parental leave
• 401(k) with a match
• Range of choices for highly subsidized health, dental, & vision coverage
• Adoption and fertility assistance
• Short/long‑term disability
• Yearly $350 reimbursement account for any well‑being‑related expenses
• Discounted home, auto, and pet insurance

Schedule

Willingness to travel up to 50%. The role may be based in any of Slalom’s office locations.

We must ensure no boilerplate like EEO etc. Also removed duplicated line about fair compensation (we kept one). Removed "We are committed to pay transparency and compliance with applicable laws." Actually we kept a line about contact email; we might keep that line as part of Pay. The line "Slalom is committed to pay transparency and compliance with applicable laws." is boilerplate? Might be considered legal; but it's about pay transparency. The instruction says remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate. That line is legal. So we should remove it. Also we removed the line about "We will accept applicants until October 2, 2026, or until the position is filled." That's application instruction; remove. Also removed "Please note, this recipient is not able to support recruitment inquiries beyond this purpose." That's part of contact line; we might keep contact email but remove that sentence. We kept contact email line but we need to ensure not to include the extra sentence. We wrote: "For questions or concerns about the pay range or other compensation information, contact peopleone@slalom.com." That's fine. Check for any other boilerplate: "Slalom is a fiercely human business and technology consulting company..." That's About Us; we didn't include a section for About Us but we could incorporate into About the role? Already we have some description; we could add a bit more about Slalom from that paragraph. But we already have some description; maybe we can incorporate the "About Us" paragraph into About the role section to preserve all substantive info. Let's add after the initial description: "Slalom is a fiercely human business and technology consulting company that leads with outcomes to bring more value, in all ways, always. From strategy through delivery, our agile teams across 52 offices in 12 countries partner with clients to co-create powerful customer experiences, modern ways of working, and meaningful impact. What sets us apart? We believe work should be challenging and fulfilling, not perfect, but possible. That’s why we prioritize purpose, flexibility, connection, and recognition, so our