ServiceNow Practice Leader - Enterprise
Slalom · Portland, OR · 1 mo ago
OTHRFull-time
We need to output HTML fragment with headings for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. Remove boilerplate, navigation, EEO, etc. Also no job title heading. No Job ID. No application instructions.
We need to parse the posting.
Title: Enterprise ServiceNow Senior Director
Sections:
- Who You’ll Work With (maybe "About the role"? Actually "Who You’ll Work With" is description of team. Could be part of About the role. We'll treat as About the role.
- What You’ll Do (Responsibilities)
- What You'll Bring (Requirements/Qualifications/Skills)
- About Us (maybe not needed? Could be omitted as not a required heading; but we could include as About the role? The instruction says use headings for section headings e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we should map content to those headings.
- Compensation and Benefits (Pay and Benefits)
- EEO and Accommodations (remove)
- Application deadline etc (remove)
We need to preserve all substantive information.
Let's extract content.
**Who You’ll Work With** paragraph:
"At Slalom, our ServiceNow team is a dynamic collective of strategic thinkers and technology innovators dedicated to delivering meaningful business outcomes. We partner with clients to reimagine how work gets done, leveraging the ServiceNow platform not just as a tool, but as a strategic enabler of enterprise agility, operational excellence, and human-centered design.
We are seeking a dynamic and experienced consulting leader to lead our growing global ServiceNow capability, taking it to new heights in the ever-evolving technology landscape. As the leader for our ServiceNow capability, you will play a pivotal role in driving growth, excellence, and innovation within our ServiceNow practice. You will be responsible for leading a team of ServiceNow consultants, architects, and developers, ensuring that we deliver world-class solutions to our clients. If you are a passionate leader with a deep understanding of ServiceNow and a track record of delivering exceptional solutions, we invite you to join our team and drive the success of this growing capability within Slalom. This role may be based in any of our Slalom office locations."
That's About the role.
**What You’ll Do** sections:
Capability Leadership, Growth and Strategy:
- Define and execute the strategic vision for the ServiceNow capability globally.
- Collaborate with senior leaders to align investments, talent, and go-to-market priorities.
- Build and evolve offerings across key modules (e.g., ITSM, CSM, SPM, HRSD, etc.)
Client Engagement & Delivery:
- Act as a trusted advisor to our clients, understanding their business needs and translating them into actionable ServiceNow solutions
- Collaborate with clients to develop long-term relationships and provide exceptional service.
- Lead team on some of our most strategic engagements, ensuring quality delivery and supporting team growth and meaningful work
Team Leadership:
- Manage a team of ServiceNow consultants, architects, and developers.
- Inspire, mentor, and guide the team to achieve high performance, continuous improvement, and professional growth.
- Collaborate with Talent Acquisition team to set talent strategy and recruit appropriate talent
Business Development:
- Identify and pursue new client opportunities in collaboration with account and market leaders.
- Shape proposals, lead solutioning, and support go-to-market campaigns.
- Bring a compelling storytelling ability to communicate ServiceNow’s value proposition.
Solution Innovation & Quality Assurance:
- Oversee solution design to ensure alignment with client goals, ServiceNow best practices, and Slalom standards.
- Champion quality, scalability, and long-term client success.
- Stay ahead of the curve on ServiceNow product roadmap and ecosystem changes.
Operational Leadership:
- Manage the team to achieve revenue and utilization goals
- Ensure appropriate business rigor for managing pipeline, staffing, project margin
That's Responsibilities.
**What You'll Bring** (Requirements/Qualifications/Skills):
- A minimum of 8 years of consulting experience, with a focus on building capabilities, client engagement, client delivery, business development, account management and partner alliance management
- Deep domain expertise in ServiceNow and proven track record of leading ServiceNow implementation projects.
- Ability to support a practice vision and work with practice leaders and experts to build a viable solution for the client’s needs.
- Experience managing a consulting practice to successful business metrics.
- Experience managing and navigating the ServiceNow partner ecosystem.
- Active ServiceNow certifications (e.g., CIS, CSA, etc.) required.
- Strong leadership skills with the ability to inspire and lead a team.
- Strategic thinking with a bias for action and outcomes.
- Demonstrated ability to grow teams, develop talent, and lead distributed workforces.
- Proven track record of client/employee satisfaction
- Ability to think strategically and solve complex business problems.
- Strong executive presence and client advisory skills.
- Proven leadership of ServiceNow engagements across multiple modules.
- A demonstrated commitment to continuous learning and professional growth.
- Willingness to travel up to 50%
We need to split into Requirements, Qualifications, Skills maybe. But we can combine into one section if content overlaps. The instruction: prefer a few substantive sections over many thin ones. So we could have Requirements (including qualifications) and Skills. But we need to decide.
We have many items: experience, certifications, leadership, strategic thinking, etc. Could categorize:
- Requirements: minimum 8 years consulting experience, deep domain expertise, ability to support practice vision, experience managing consulting practice, experience managing partner ecosystem, active ServiceNow certifications, willingness to travel up to 50%.
- Qualifications: proven track record of leading implementations, ability to build viable solution, etc. Might overlap.
- Skills: strong leadership skills, strategic thinking, ability to grow teams, develop talent, lead distributed workforces, proven track record of client/employee satisfaction, ability to think strategically and solve complex business problems, strong executive presence, client advisory skills, proven leadership across modules, commitment to continuous learning.
We could combine Requirements and Qualifications into one section "Requirements" and Skills into another "Skills". Or we could have just "Requirements" and "Skills". Let's do that.
**About Us** maybe not needed as a heading; but we could include as "About the role"? Already have that. The "About Us" is generic company description; could be omitted as not required heading. The instruction says include a section ONLY when posting has real, specific content for it. The About Us is generic but still substantive. However headings list includes About the role, not About Us. So we can treat About Us as part of About the role or omit. I'd include it in About the role maybe as extra paragraph. But we already have Who You’ll Work With which is about team. Could combine with About Us? Might be redundant. Safer to keep About the role as the Who You’ll Work With paragraph; we can also add About Us as a separate paragraph under same heading? The instruction: use
for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. Remove boilerplate, navigation, EEO, etc. Also no job title heading. No Job ID. No application instructions.
We need to parse the posting.
Title: Enterprise ServiceNow Senior Director
Sections:
- Who You’ll Work With (maybe "About the role"? Actually "Who You’ll Work With" is description of team. Could be part of About the role. We'll treat as About the role.
- What You’ll Do (Responsibilities)
- What You'll Bring (Requirements/Qualifications/Skills)
- About Us (maybe not needed? Could be omitted as not a required heading; but we could include as About the role? The instruction says use headings for section headings e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we should map content to those headings.
- Compensation and Benefits (Pay and Benefits)
- EEO and Accommodations (remove)
- Application deadline etc (remove)
We need to preserve all substantive information.
Let's extract content.
**Who You’ll Work With** paragraph:
"At Slalom, our ServiceNow team is a dynamic collective of strategic thinkers and technology innovators dedicated to delivering meaningful business outcomes. We partner with clients to reimagine how work gets done, leveraging the ServiceNow platform not just as a tool, but as a strategic enabler of enterprise agility, operational excellence, and human-centered design.
We are seeking a dynamic and experienced consulting leader to lead our growing global ServiceNow capability, taking it to new heights in the ever-evolving technology landscape. As the leader for our ServiceNow capability, you will play a pivotal role in driving growth, excellence, and innovation within our ServiceNow practice. You will be responsible for leading a team of ServiceNow consultants, architects, and developers, ensuring that we deliver world-class solutions to our clients. If you are a passionate leader with a deep understanding of ServiceNow and a track record of delivering exceptional solutions, we invite you to join our team and drive the success of this growing capability within Slalom. This role may be based in any of our Slalom office locations."
That's About the role.
**What You’ll Do** sections:
Capability Leadership, Growth and Strategy:
- Define and execute the strategic vision for the ServiceNow capability globally.
- Collaborate with senior leaders to align investments, talent, and go-to-market priorities.
- Build and evolve offerings across key modules (e.g., ITSM, CSM, SPM, HRSD, etc.)
Client Engagement & Delivery:
- Act as a trusted advisor to our clients, understanding their business needs and translating them into actionable ServiceNow solutions
- Collaborate with clients to develop long-term relationships and provide exceptional service.
- Lead team on some of our most strategic engagements, ensuring quality delivery and supporting team growth and meaningful work
Team Leadership:
- Manage a team of ServiceNow consultants, architects, and developers.
- Inspire, mentor, and guide the team to achieve high performance, continuous improvement, and professional growth.
- Collaborate with Talent Acquisition team to set talent strategy and recruit appropriate talent
Business Development:
- Identify and pursue new client opportunities in collaboration with account and market leaders.
- Shape proposals, lead solutioning, and support go-to-market campaigns.
- Bring a compelling storytelling ability to communicate ServiceNow’s value proposition.
Solution Innovation & Quality Assurance:
- Oversee solution design to ensure alignment with client goals, ServiceNow best practices, and Slalom standards.
- Champion quality, scalability, and long-term client success.
- Stay ahead of the curve on ServiceNow product roadmap and ecosystem changes.
Operational Leadership:
- Manage the team to achieve revenue and utilization goals
- Ensure appropriate business rigor for managing pipeline, staffing, project margin
That's Responsibilities.
**What You'll Bring** (Requirements/Qualifications/Skills):
- A minimum of 8 years of consulting experience, with a focus on building capabilities, client engagement, client delivery, business development, account management and partner alliance management
- Deep domain expertise in ServiceNow and proven track record of leading ServiceNow implementation projects.
- Ability to support a practice vision and work with practice leaders and experts to build a viable solution for the client’s needs.
- Experience managing a consulting practice to successful business metrics.
- Experience managing and navigating the ServiceNow partner ecosystem.
- Active ServiceNow certifications (e.g., CIS, CSA, etc.) required.
- Strong leadership skills with the ability to inspire and lead a team.
- Strategic thinking with a bias for action and outcomes.
- Demonstrated ability to grow teams, develop talent, and lead distributed workforces.
- Proven track record of client/employee satisfaction
- Ability to think strategically and solve complex business problems.
- Strong executive presence and client advisory skills.
- Proven leadership of ServiceNow engagements across multiple modules.
- A demonstrated commitment to continuous learning and professional growth.
- Willingness to travel up to 50%
We need to split into Requirements, Qualifications, Skills maybe. But we can combine into one section if content overlaps. The instruction: prefer a few substantive sections over many thin ones. So we could have Requirements (including qualifications) and Skills. But we need to decide.
We have many items: experience, certifications, leadership, strategic thinking, etc. Could categorize:
- Requirements: minimum 8 years consulting experience, deep domain expertise, ability to support practice vision, experience managing consulting practice, experience managing partner ecosystem, active ServiceNow certifications, willingness to travel up to 50%.
- Qualifications: proven track record of leading implementations, ability to build viable solution, etc. Might overlap.
- Skills: strong leadership skills, strategic thinking, ability to grow teams, develop talent, lead distributed workforces, proven track record of client/employee satisfaction, ability to think strategically and solve complex business problems, strong executive presence, client advisory skills, proven leadership across modules, commitment to continuous learning.
We could combine Requirements and Qualifications into one section "Requirements" and Skills into another "Skills". Or we could have just "Requirements" and "Skills". Let's do that.
**About Us** maybe not needed as a heading; but we could include as "About the role"? Already have that. The "About Us" is generic company description; could be omitted as not required heading. The instruction says include a section ONLY when posting has real, specific content for it. The About Us is generic but still substantive. However headings list includes About the role, not About Us. So we can treat About Us as part of About the role or omit. I'd include it in About the role maybe as extra paragraph. But we already have Who You’ll Work With which is about team. Could combine with About Us? Might be redundant. Safer to keep About the role as the Who You’ll Work With paragraph; we can also add About Us as a separate paragraph under same heading? The instruction: use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can have About the role heading and include both paragraphs.
Thus About the role will contain:
- Who You’ll Work With paragraph.
- About Us paragraph (the company description).
Now Benefits and Pay: we have Compensation and Benefits section.
Extract:
"Slalom prides itself on helping team members thrive in their work and life. As a result, Slalom is proud to invest in benefits that include meaningful time off and paid holidays, parental leave, 401(k) with a match, a range of choices for highly subsidized health, dental, & vision coverage, adoption and fertility assistance, and short/long-term disability. We also offer yearly $350 reimbursement account for any well-being-related expenses, as well as discounted home, auto, and pet insurance.
Slalom is committed to fair and equitable compensation practices. Slalom is committed to fair and equitable compensation practices. For this role, we are hiring at the following levels and targeted base pay salary ranges: East Bay, San Francisco, Silicon Valley: *Senior Director: 273,000-305,000 San Diego, Los Angeles, Orange County, Seattle, Boston, Houston, New Jersey, New York City, Washington DC, Westchester: * Senior Director: 260,000-295,000 All other locations: *Senior Director: 250,000-275,000In addition, individuals may be eligible for an annual discretionary bonus. Actual compensation will depend upon an individual’s skills, experience, qualifications, location, and other relevant factors. The salary pay range is subject to change and may be modified at any time. We will accept applicants until October 2, 2026, or until the position is filled.We are committed to pay transparency and compliance with applicable laws. If you have questions or concerns about the pay range or other compensation information in this posting, please contact us at: peopleone@slalom.com. Please note, this recipient is not able to support recruitment inquiries beyond this purpose."
We need to remove application instructions (deadline, contact email) and EEO etc. The deadline and contact email are application instructions; we should remove them. Also the repeated line about fair and equitable compensation practices appears twice; we can keep once.
We need to keep Benefits and Pay sections. Benefits: meaningful time off and paid holidays, parental leave, 401(k) with a match, range of choices for highly subsidized health, dental, & vision coverage, adoption and fertility assistance, short/long-term disability, yearly $350 reimbursement account for well-being-related expenses, discounted home, auto, and pet insurance.
Pay: salary ranges per location, plus annual discretionary bonus.
We should not include the deadline or contact email. Also remove the line "We will accept applicants until October 2, 2026, or until the position is filled." and contact email.
Also remove the repeated "Slalom is committed to fair and equitable compensation practices." maybe keep one instance.
Now Schedule: not mentioned. So we omit Schedule section.
Now we need to output HTML fragment with headings and content using
and content using
for prose and
- for lists.
We need to decide which content goes into lists.
For Responsibilities, we have bullet points under subheadings. We could make a single
- with all responsibilities, or separate subheadings? The instruction only mentions using
for section headings, not subheadings. So we can just have a
- with all responsibility items.
Similarly for Requirements and Skills, we can use
- .
For Benefits, we can use
- .
For Pay, we can use
with the salary ranges. Now About the role: prose paragraphs. Let's compile. **About the role** (
About the role
): Paragraph1: At Slalom, our ServiceNow team is a dynamic collective of strategic thinkers and technology innovators dedicated to delivering meaningful business outcomes. We partner with clients to reimagine how work gets done, leveraging the ServiceNow platform not just as a tool, but as a strategic enabler of enterprise agility, operational excellence, and human-centered design. Paragraph2: We are seeking a dynamic and experienced consulting leader to lead our growing global ServiceNow capability, taking it to new heights in the ever-evolving technology landscape. As the leader for our ServiceNow capability, you will play a pivotal role in driving growth, excellence, and innovation within our ServiceNow practice. You will be responsible for leading a team of ServiceNow consultants, architects, and developers, ensuring that we deliver world-class solutions to our clients. If you are a passionate leader with a deep understanding of ServiceNow and a track record of delivering exceptional solutions, we invite you to join our team and drive the success of this growing capability within Slalom. This role may be based in any of our Slalom office locations. Paragraph3 (About Us): Slalom is a fiercely human business and technology consulting company that leads with outcomes to bring more value, in all ways, always. From strategy through delivery