ServiceNow Platform Owner (Solutions Architect 4)

About the role

We are seeking an exceptional ServiceNow Platform Owner to serve as the principal strategic leader of our enterprise ServiceNow platform. This senior-level position combines deep technical expertise with visionary leadership to drive platform innovation, ensure operational excellence, and deliver transformative business solutions across the Laboratory.

Responsibilities

• Platform Architecture & Strategy
  - Serve as the platform owner for our ServiceNow platform, determining Laboratory-wide requirements and incorporating them into comprehensive solutions.
  - Develop advanced concepts, techniques, and standards for ServiceNow implementation based on professional principles and industry best practices.
  - Integrate strategic thinking into platform design to ensure long-term business objectives and organizational impact are central to all solutions.
  - Provide technical leadership and architectural direction for complex, cross-functional ServiceNow implementations.
• Technical Leadership & Innovation
  - Research solutions for complex challenges spanning ServiceNow development, integrations, security, and data management.
  - Work on highly significant and unique platform initiatives where analysis requires evaluation of intangibles and creative problem-solving.
  - Lead the development of ServiceNow capabilities that contribute to future concepts, products, and technologies.
  - Stay current with ServiceNow releases, industry practices, and regulatory changes affecting enterprise service management.
  - Recommend sound, practical solutions to complex technical and business challenges.
• Project & Change Management
  - Work with key stakeholders and project managers to develop and maintain a platform roadmap that outlines key deliverables and implementation timeframes.
  - Work with project managers to formally manage projects from inception through implementation, including project documentation, budget oversight, resource utilization, and benefits realization.
  - Understand LANL project funding as well as maintenance and operations funding to ensure deliverables and platform maintenance are accomplished within the bounds of associated funding.
  - Monitor schedules, ensure quality deliverables, and maintain comprehensive project documentation.
• Governance & Compliance
  - Ensure safety and security compliance within all ServiceNow solutions and make security an integral part of every implementation.
  - Adhere to and help develop platform governance policies, programs, procedures, and best practices.
  - Maintain required safety and security training and certifications.
  - Foster a mutually respectful and inclusive work environment free from discrimination and harassment.

Qualifications

• Education/Experience: Position requires a Bachelor's Degree and 12 years of related experience or an equivalent combination of education and experience directly related to the occupation.
• Desired Qualifications: Certified Technical Architect (CTA) or MainLine Specialist certifications, Experience with ServiceNow Performance Analytics, Predictive Intelligence, or AI/ML capabilities, Previous experience in research, national laboratory, or highly regulated environments.