ServiceNow Platform Architect

Key Responsibilities

• Define and maintain ServiceNow platform architecture, standards, and governance practices.
• Lead solution design for ServiceNow implementations, enhancements, and integrations.
• Establish development standards for configuration, workflows, scripting, testing, security, and technical documentation.
• Provide architectural review and technical guidance to ServiceNow administrators, developers, project teams, and vendors.
• Define and support integration patterns using ServiceNow Integration Hub, APIs, middleware, and approved enterprise tools.
• Govern custom application development, reusable components, and shared platform services.
• Support platform roadmap planning, module evaluation, upgrade readiness, and long-term platform health.
• Translate business requirements into scalable ServiceNow solutions and communicate technical recommendations to stakeholders.
• Review vendor-delivered work against technical standards and ensure proper documentation and knowledge transfer.
• Perform other duties as assigned.

Required Qualifications

• 6+ years of experience in enterprise platform architecture, solution design, or related IT roles.
• 3+ years of hands-on ServiceNow architecture, development, administration, or senior technical design experience.
• Experience supporting ServiceNow across multiple modules.
• Strong understanding of ServiceNow configuration, workflows, security, data models, integrations, and governance.
• Experience defining technical standards and guiding internal teams or third-party vendors.
• ServiceNow Certified System Administrator or equivalent hands-on experience.

Preferred Qualifications

• ServiceNow CTA, CAD, CIS-ITSM, or related certifications.
• Experience with ITSM, HRSD, Employee Center, CMDB, CSDM, Integration Hub, App Engine, or SPM.
• Experience with APIs, middleware, enterprise integrations, or event-driven architecture.
• Familiarity with ITIL, agile delivery, enterprise architecture, and regulated enterprise environments.

Knowledge, Skills, and Abilities

• Strong knowledge of ServiceNow platform architecture, CSDM, RBAC, Flow Designer, GlideScript, CMDB, scoped applications, and upgrade best practices.
• Ability to translate business requirements into scalable, maintainable ServiceNow solutions.
• Strong documentation skills, including process flows, data models, integration specs, and architecture diagrams.
• Ability to enforce standards across internal teams and vendors.
• Strong communication, problem-solving, and stakeholder management skills.
• Familiarity with source control, CI/CD concepts, and automated testing.