ServiceNow Platform Architect

JOB SUMMARY

The ServiceNow Architect is a technical key member of the ServiceNow platform team and is responsible for the overall platform design, architecture, security, data governance and platform interfaces and integrations.

About the role

• Ensures platform alignment with the platform roadmap and business strategy
• Provides consultative technical leadership to the ServiceNow platform team and other IT functions and platforms
• Creates and maintains a detailed view of the existing architecture
• Provides architectural controls to ensure the correct technical solutions are used when delivering business solutions
• Solves technical escalations, including responding to Production Incidents and Defects
• Shares and enforces best practices at all levels of the platform from requirements, design, build, test, deployment and Production Support
• Performs demos, prototyping, workshops to promote and educate the ServiceNow community at BankUnited about new platform capabilities, solutions, applications and features
• Participates in new applications and solutions design and discovery workshops
• Works closely with the enterprise architecture team and ServiceNow platform team
• Works closely and when required covers for the Platform Administrator role
• Assists in migrating configurations across instances and upgrades
• Provides recommendations to platform integrations, connectors, APIs
• Ensures the instance health and hardening is governed on a regular basis and proposes improves to improve the instance health
• Creates and enforces data governance and security standards throughout the platform
• Protects data and resources in the platform with tools like ACLs (Access Control Lists) and ensures users have the required and correct access
• Performs regular reviews of critical systems logs to identify any failures, systems errors, broken jobs, system availability and performance is not below the required thresholds
• Stays current with ServiceNow knowledge and learning through self-study and utilizations of available training
• Is an advocate for Digital transformations and promotes best practices for improving the employee and customer experiences
• Works closely and collaborates with other platforms owners, architects, engineers, Cloud teams and technologies like AWS, Google, Microsoft Azure, Backbase, Salesforce, SailPoint, OKTA, ADP, Splunk
• Adheres to and complies with applicable, federal and state laws, regulations and guidance, including those related to anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.)
• Adheres to Bank policies and procedures and completes required training
• Identifies and reports suspicious activity

Qualifications

• Education: BA/BS degree in Computer Science education preferred
• Knowledgeable of Architecture best practices and standards
• Experience: 2-4 years performing ServiceNow administrator role, 2-4 years’ experience in ServiceNow solutions/Application(s) (ITSM, ITBM, CSM, HR, ITOM, etc)
• Experience with the NOW Application Studio, Application Engine Studio, Mobile applications and Mobile studio for both android and iOS devices
• 3-5 years’ experience in SDLC (Software Development Life Cycle) methodologies and frameworks (Waterfall, Agile, Hybrid)
• Knowledge of ServiceNow best practices for managing and supporting the ServiceNow platform, Applications Development, Security and Data Governance best practices
• Strong experience in presentation and communications skills
• 3rd Party Integrations Development (Connectors, REST, SOAP, MID Servers, etc)
• Experience with SSO (Single-Sign-On) and MFA (Multi-Factor-Authentications) solutions like OKTA, Microsoft Azure AD
• Experience with ServiceNow development methodology and the Now Platform including AppDev Engine, Flow Designer, Integration Hub, Mobile Studio, and Automated Test Framework
• Practical knowledge or experience with Operating Systems (Linux, Windows)
• Experience in multiple application architectures and supporting technologies
• Knowledge in ITIL foundations with the ability to relate concepts to implementation strategies
• Licenses and Certifications: ServiceNow Certified System Administrator required (1) ServiceNow Mainline Implementation Certification (ITSM, CSM, HR) preferred ITIL v3 or v4 Certification preferred